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All properties in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
1 room, 2 adults

Shangri-La Hotel - Kuala Lumpur, Kuala Lumpur

5-star5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's pool
11 Jalan Sultan Ismail, Kuala Lumpur, 50250, Malaysia

Luxury hotel with spa, near Kuala Lumpur Tower
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's pool
  • Collect stampsYou can collect Hotels.com® Rewards stamps here
  • Very good hotel with fantastic dinner buffet in Friday!Highly reccomendMar 8, 2020
  • Really nice experience. Next time I will book direct since there are many advantages of…Feb 19, 2020

Shangri-La Hotel - Kuala Lumpur, Kuala Lumpur

from $84
  • Deluxe Room, 1 King Bed
  • Executive Room, 1 King Bed
  • Horizon Club, Executive Room, 1 King Bed
  • Executive Suite, 1 King Bed
  • Premier Suite, 1 King Bed (Selection)
  • Executive Room, 2 Twin Beds
  • Horizon Club, Executive Room, 2 Twin Beds
  • Executive Suite, 2 Twin Beds
  • Premier Suite, 2 Twin Beds (Selection)
  • Family Suite, 1 King Bed (Premier)

What’s around Shangri-La Hotel - Kuala Lumpur, Kuala Lumpur

Landmarks

  • In Kuala Lumpur City Centre
  • Kuala Lumpur Tower - 11 min walk
  • Kuala Lumpur Convention Centre - 12 min walk
  • Petronas Twin Towers - 12 min walk
  • Suria KLCC Shopping Centre - 13 min walk
  • KLCC Park - 17 min walk
  • Pavilion Kuala Lumpur - 18 min walk
  • Berjaya Times Square - 24 min walk

Getting around

  • Kuala Lumpur Intl. Airport (KUL) - 46 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 34 min drive
  • Kuala Lumpur Masjid Jamek Station - 23 min walk
  • Kuala Lumpur Sultan Ismail Station - 26 min walk
  • Kuala Lumpur Pasar Seni Station - 29 min walk
  • Bukit Nanas Station - 5 min walk
  • Dang Wangi Station - 7 min walk
  • Raja Chulan Station - 10 min walk
  • Train station pick-up (surcharge)
  • Shopping center shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 662 rooms
  • This hotel is arranged over 28 floors

Arriving/leaving

  • Check-in time 2 PM-10 PM
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Train station pick-up *

Parking

  • Free self parking

Offsite

  • Shopping center shuttle *

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Fitness classes on site
  • Golfing nearby
  • Health club
  • Steam room
  • Sauna
Working away
  • Number of meeting rooms - 15
  • Conference space
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Grab bar - near toilet
  • Doorbell/telephone notification
  • Lever door handles
  • Telephone accessibility kit
Languages Spoken
  • Arabic
  • Chinese
  • English
  • Japanese
  • Malay

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Shangri-La Hotel - Kuala Lumpur, Kuala Lumpur’s small print

Also known as

  • Hotel Kuala Lumpur Shangri-La
  • Shangri La Kuala Lumpur
  • Shangri La Kuala Lumpur
  • Shangri-La Hotel - Kuala Lumpur Hotel
  • Shangri-La Hotel - Kuala Lumpur Kuala Lumpur
  • Shangri-La Hotel - Kuala Lumpur Hotel Kuala Lumpur
  • Hotel Shangri-La Kuala Lumpur
  • Kuala Lumpur Hotel Shangri-La
  • Kuala Lumpur Shangri-La
  • Kuala Lumpur Shangri-La Hotel
  • Shangri-La Hotel Kuala Lumpur
  • Shangri-La Kuala Lumpur
  • Shangri-La Kuala Lumpur Hotel
  • Shangri La Hotel Kuala Lumpur

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Deposit: MYR 400 per night

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability)

Rollaway beds are available for MYR 116.0 per night

Buffet breakfast is offered for an extra charge of MYR 98 per person (approximately)

Babysitting/childcare is available for an extra charge

Shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Shangri-La Hotel - Kuala Lumpur, Kuala Lumpur

  • Does Shangri-La Hotel - Kuala Lumpur offer free cancellation for a full refund?
    Yes, Shangri-La Hotel - Kuala Lumpur does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Shangri-La Hotel - Kuala Lumpur?
    Yes, there's free self parking.
  • Is there a pool at Shangri-La Hotel - Kuala Lumpur?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Shangri-La Hotel - Kuala Lumpur?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Shangri-La Hotel - Kuala Lumpur?
    You can check in from 2 PM to 10 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Shangri-La Hotel - Kuala Lumpur?
    Yes, there's an onsite restaurant.

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Recent reviews

Superb 9.2 From 1,252 reviews

Poor 2.0
I cancelled my trip due to inability to travel to Kayla
Lawrence, us2 night business trip
Good 6.0
not up to standards
had to change rooms because if the stink and run down condition of the first room . second room smelled better after the first cleaning.
Frank, us3 night trip
Exceptional 10.0
Lovely, comfortable stay
Wonderful hotel. Very comfortable beds and nice bathrooms as you would expect from a hotel of this caliber. The service was quite good at the front desk. The pool was very nice (it was quite crowded but we were there over new years so it was expected). It is walkable to most major things you would want to do in the area. Highly recommended
Emily, us3 night trip
Exceptional 10.0
Amazing with eye to detail!
The hotel was amazing. They must have seen from the passport that it was my sister's birthday. And so they delivered a cake and amazing chocolates up to the room with birthday greetings! It was a very nice gesture. The hotel is great, well located, and the staff is just amazing!
us6 night business trip
Exceptional 10.0
Awesome
Excellent attention to detail - best stay ever
Jaime, us1 night trip
Very Good 8.0
Great hotel with service quality including wifi
Eyien, us3 night business trip
Good 6.0
The size of the room was only ok. I missed having a plug by the night table. The usb plug by the desk wasn’t working. They should remove the fitted carpets in the rooms, they make the room look older and less clean. I requested a high room with a view and I got a room on the 8th floor where part of the view was another wall. Service was perfect but I expected more from the facilities.
us2 night trip
Poor 2.0
negative
Not worth it to say as they had booking and reservation issue. Which suggest double check your option before booking. Hotel old and guess without proper customer service care. Any question, the answer is NO.
chien, us1 night business trip
Very Good 8.0
Blissful
Very nice
MAYUKH, us3 night family trip
Very Good 8.0
One of the most popular hotels, with good reasons-
Helpful customers’ service, clean rooms and facilities. But it’s missing this extra something special...
Georgios, us4 night business trip

Shangri-La Hotel - Kuala Lumpur, Kuala Lumpur

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