London Marriott Hotel Marble Arch, London

Hotel centrally located with a very friendly staff that seems to live helping people. A very good value especially given the location!

Hotel staff very helpful, great breakfast buffet. Construction site that was noisy directly opposite hotel entrance which detracted from experience. Staff very good at moving our room to a higher floor to reduce noise.

Only stayed one night and general service was fine, however very dissatisfied with desk when we stated very clearly wanted pickup by a Black Taxi and they had a private towncar that charges double the taxi rate!

We had a reservation for a king bed. When we discovered the receptionist gave us two double beds instead, we requested a change. The receptionist protested and very reluctantly, after consultation with his coworkers, found us a room that matched our original reservation. The room itself was smaller, on a lower floor, and had no view. Also, the bed sheets were stained. At another point, we asked the receptionist if the restaurant had any vegan options. He admitted he did not know and would check with the kitchen and call us back. He never returned the call. When we later asked the receptionist on duty why her colleague never returned our call, she made up excuses. Overall, the reception staff at this hotel is horribly trained. Customer service at this hotel is clearly not a priority.

My first stay here was much better. This time, the room was small, and the bathroom floor was filthy, and there was no comfortable chair to sit on. Also, the filter was missing from the faucet, and water sprayed everywhere when it was turned on. We ordered a car to take us to the airport. We got a people carrier. A taxi would have been more comfortable.