See all properties

Choose dates to view prices

Casa Chu

Photo gallery for Casa Chu

Outdoor pool
Suite Presidencial Chu | Premium bedding, in-room safe, blackout curtains, free WiFi
Suite Presidencial Chu | Premium bedding, in-room safe, blackout curtains, free WiFi
Restaurant
Master Suite Lola | Premium bedding, in-room safe, blackout curtains, free WiFi

Overview of Casa Chu

Casa Chu

3.5 star property
Adults-only hotel with outdoor pool, near WTC-Morelos Convention Center
9.2 out of 10 Superb
9.2/10 Superb

22 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
Map
Circuito Santa Fe No. 62, Col. Santa Fe, Xochitepec, MOR, 62790
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Sauna
  • Steam room
  • Spa services
  • Conference centre
  • Business centre
  • 2 meeting rooms
  • Terrace
  • Coffee/tea in a common area
  • Air conditioning
For families
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout curtains

Room options

About this area

What's nearby

  • Tequesquitengo Lake - 21 min drive
  • Jardines de México - 18 min drive
  • Water Park El Rollo - 29 min drive

Getting around

  • Benito Juarez International Airport (MEX) - 93 min drive

Restaurants

  • La Banqueta - 11 min drive
  • Santa Fe Social Golf Club Restaurant - 6 min drive
  • Los Limones Restaurant - 10 min drive
  • Los de Cecina - 6 min drive
  • Barbacoa km95 - 10 min drive
Map

About this property

Casa Chu

Adjacent to a golf course, Casa Chu is a great choice for a stay in Xochitepec. You can indulge in deep-tissue massages or body scrubs, then grab a bite to eat at the restaurant. Other highlights include an outdoor pool, a bar/lounge and a sauna.

Languages

English, Spanish

Cleaning and safety practices

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 7 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until 9:00 PM
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 9:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 12
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free off-site parking nearby
  • Street parking available

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Free continental breakfast each morning 8:30 AM–noon
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • BBQs
  • Private dining
  • Private picnics
  • Free reception (selected days)
  • Snack bar/deli

What to do

  • Pool table
  • Hiking/biking trails nearby
  • Skydiving nearby

Working away

  • Business centre
  • 2 meeting rooms
  • Co-working spaces
  • Conference centre (2153 square feet of space)

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Romance packages

Facilities

  • Garden
  • Picnic area
  • Terrace
  • 18 holes of golf
  • An outdoor pool
  • Spa services
  • Golf clubhouse on-site
  • Sauna
  • Steam room

Accessibility

  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Well-lit path to entrance

Room amenities

Be entertained

  • Television
  • Netflix

Home comfort

  • Air conditioning
  • Window screens

Sleep well

  • Blackout curtains
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages, Thai massages and body scrubs.

Dining

El Crisol – On-site restaurant.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Valentine's Day (14 February) gala dinner per adult: MXN 2
  • Valentine's Day (14 February) gala dinner per child: MXN 0

Optional extras

  • Housekeeping is available for an additional fee

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Social distancing measures are in place.

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property accepts credit cards, debit cards and cash.

Also known as

Casa Chu Hotel
Casa Chu Xochitepec
Casa Chu Hotel Xochitepec

Frequently asked questions

Does Casa Chu offer free cancellation for a full refund?
Yes, Casa Chu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Casa Chu?
This property confirms that social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Casa Chu?
Yes, there's an outdoor pool.
Are pets allowed at Casa Chu?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Casa Chu?
Yes, there's free self parking.
What are the check-in and check-out times at Casa Chu?
You can check in from 2:00 PM - 9:00 PM. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Casa Chu and nearby?
Have fun with nearby activities such as hiking and skydiving. Additional recreation nearby includes cave exploring. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a sauna and a steam room. Casa Chu also has a picnic area and a garden.
Are there restaurants at or near Casa Chu?
Yes, there's an on-site restaurant, El Crisol.

Reviews

9.2

Superb

9.3/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

GABRIELA, 1-night trip
Verified Hotels.com guest review

6/10 Good

I like that is a very unique setup. Almost like your own weekend home in the area. Each room is isolated and private while still within a gated area. Staff is amazing and committed to service. I did not like that rooms are not maintained properly. Seems to me a senior management savings policy issue... My shower drain was not draining properly so water started to run into the bedroom area. Not fun to have to take short showers if you want to avoid drying the floor... The safe had no battery so, useless. The toilet had issues so there was no running water at the beginning and running non-stop during the night making noises. Too late to complaint for all these since I got to my room at 2:00am. The restaurant team was amazing and the food great but they were not ready for me and my guests when they arrived as they were expecting people to wake up later on new year's day. The property has a lot of potential and I think they have the right customer facing team but no management behind and seems to me that there is a full lack of professional support.... my opinion
LUIS, 1-night family trip
Verified Expedia guest review

8/10 Very good

Renee, 1-night romance trip
Verified Hotels.com guest review

6/10 Good

Prepare not to be impressed
Resort style hotel. We stayed during the week and we were the only ones on the property. An absolute ghosttown no reception, pool and hot tube were not on, no restaurant until Thursday - Sunday. The beds were rock solid very uncomfortable to sleep on. The shower seems to be jet powered and water sprayed very hard it hurt. In addition, we had a huge roach in our bathroom. The resort did come alive when more people checked in on Friday. We were excited to try this resort and the in suite hot tube that the room had but it was not functioning. When we checked out we just left the keys on the reception desk. We were not impressed with this resort.
Mark, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente servicio, inclusive antes de mi llegada. El hotel está súper bonito y súper cómodo todo. Tal vez mi única sugerencia es añadir más luz al cuarto pero lo demás excelente
Rodrigo, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Como en casa
JOSE MANUEL, 2-night family trip
Verified Expedia guest review

8/10 Very good

Maria, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Excelente sitio pero...
Es un sitio increíblemente bonito, muy bueno para descasar, atención del personal es excepcionalmente fantástico pero tiene un defecto, no puedes pagar con tarjeta de crédito/débito, la estancia debe ser pagada por transferencia electrónica o efectivo al igual que tus consumos de alimentos y servicios dentro del hotel, no tienen cobro con tarjetas.
Manuel A, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Manuel, 2-night trip
Verified Expedia guest review

8/10 Very good

Violeta, 1-night trip
Verified Hotels.com guest review