The hotel is beautiful a charming former palace with wonderful gardens and very good facilities. Sadly, our stay was overshadowed by problems in our room that were never properly resolved.
On arrival, the bathroom sink was clogged and wouldn’t drain. It was fixed, but soon after the tap came away from the wall and started leaking. That was repaired too, though the person who came left the sink dirty. Then that night the bathroom flooded during my shower because the drain couldn’t cope. I called reception very upset, unable to even finish showering. They sent someone to mop up, but brought no fresh towels, didn’t fix the problem, and never offered to move us to another room.
At check-out I explained everything, saying how disappointed I was in a hotel of this standard, a room should be in perfect working order. The only reply was “sorry for the inconvenience.” No manager ever came to speak with us. An incredible lack of management.
Information for guests was also poor: details about the wine tour and spa were badly communicated, and on our first morning no one mentioned there was an à la carte breakfast menu we only found out on day two. The staff were all kind and polite, but communication was consistently lacking.
Such a shame, because the property has real potential.