Unfortunately, this is a difficult review to write, as despite the hotel's good location and decent facilities, our overall experience was extremely disappointing.
During our stay, there was major construction work taking place next door, with extremely loud noise that significantly affected our ability to relax and enjoy our stay. We had booked the hotel three months in advance, and I strongly believe guests should have been informed about the construction before arrival.
What made matters worse was the lack of cooperation from both the hotel and Hotels.com when we raised our concerns. We felt that neither party was willing to take responsibility. The hotel could have arranged alternative accommodation, or Hotels.com should have clearly informed guests about the ongoing construction before accepting bookings.
To be fair, the hotel offered to move us to another room, extend our checkout time and arrange a taxi at a reduced price. While we appreciate these gestures, they did not address the main issue.
When you book a hotel, you expect a comfortable, peaceful and safe place to rest. Unfortunately, that was not our experience. The hotel should have informed guests well in advance or arranged alternative accommodation.
Ultimately, this is about transparency, communication and accountability. It is a real shame that neither the hotel nor Hotels.com seemed willing to properly