We had a three-night stay booked at Hotel Snaefellsnes. As soon as we arrived and began checking out the room, we were disappointed. The room needs updates, especially the bathroom, and a thorough cleaning. The shower curtain smelled of mildew or so we thought. I took a shower and the steam exacerbated smells of mildew and urine that wafted throughout the bedroom. It was the drain! I want to be clear, staff were amazing. We called to report this and someone came by the room immediately with chemicals and a mop to flush the drain and clean the floor. He also changed the curtain. Ultimately, we decided to leave after two nights. I informed the staff, staff apologized and said the manager would be informed. We were okay being out the money for that last night. I contacted Hotels.com as soon as we arrived to report the concern and they attempted on my behalf to obtain a refund from the manager for the third night. We never received a response.
The restaurant and cafe were lovely. Food was good, breakfast was excellent. Staff were helpful and friendly. There is a clear mismatch here.
We travelled around Iceland. We stayed at many places and all were wonderful and clean but this place was disappointing. Considering the price of accommodations, customers deserve better.