Four Points By Sheraton Cuenca

Pet-friendly Cuenca hotel with restaurant, connected to the convention center

Choose dates to view prices

Fri, Feb 6
Sun, Feb 8
February 2026
6
March 2026
Immerse yourself in the heart of Cuenca at Four Points By Sheraton Cuenca, where warm hospitality meets modern comfort. Savor local flavors with breakfast on site and unwind in the sauna or steam room, then take a refreshing dip in the pool.
Wonderful

Popular amenities

  • Airport transfer
  • Pet friendly
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Free airport shuttle
  • Health club
  • Sauna
  • Steam room
  • Hot tub
  • 24-hour room service
  • 24-hour business center
  • Business center
  • Meeting rooms
  • Terrace

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
$96 nightly
$106 total
Feb 7 - Feb 8

Room options

Showing 6 of 6 rooms
View from room
Classic Room, 1 King Bed | In-room safe, desk, blackout drapes, soundproofing
In-room safe, desk, blackout drapes, soundproofing
Classic Room, 1 King Bed | In-room safe, desk, blackout drapes, soundproofing

Classic Room, 1 King Bed

Exceptional

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
Private bathroom
  • City view
  • 334 sq ft
  • Sleeps 2
  • 1 King Bed
Classic Room, 2 Queen Beds | View from room
Classic Room, 2 Queen Beds | In-room safe, desk, blackout drapes, soundproofing
In-room safe, desk, blackout drapes, soundproofing
Classic Room, 2 Queen Beds | In-room safe, desk, blackout drapes, soundproofing

Classic Room, 2 Queen Beds

Excellent

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
  • City view
  • 334 sq ft
  • Sleeps 4
  • 2 Queen Beds
Junior Suite, 1 Bedroom | Bathroom sink
Junior Suite, 1 Bedroom | In-room safe, desk, blackout drapes, soundproofing
Junior Suite, 1 Bedroom | In-room safe, desk, blackout drapes, soundproofing
Junior Suite, 1 Bedroom | In-room safe, desk, blackout drapes, soundproofing

Junior Suite, 1 Bedroom

Exceptional

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
  • City view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Classic King Guest Room With 1 King Bed

  • Sleeps 2

One-Bedroom Junior King Suite

  • Sleeps 2

Classic Double, Guest room, 2 Queen

  • Sleeps 4

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About the neighborhood

Map
Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, 010169

What's nearby

  • Mall del Rio - 1 min walk - 0.1 km
  • Mirador de Turi - 11 min walk - 0.9 km
  • Cuenca Botanical Garden - 3 min drive - 2.3 km
  • Alejandro Serrano Aguilar Stadium - 4 min drive - 2.3 km
  • Río Tomebamba & Calle Larga - 5 min drive - 3.1 km

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 19 min drive
  • 14n - Antonio Borrero Station - 18 min drive
  • Luis Cordero (Hermano Miguel) Station - 18 min drive
  • Free airport shuttle

Restaurants

  • ‪Mocagi - San - ‬2 min drive
  • ‪Anubis Restaurant - ‬17 min walk
  • ‪flora caffe - ‬18 min walk
  • ‪Pizza Hut Express - ‬4 min walk
  • ‪Burger King - ‬5 min walk

About this property

Four Points By Sheraton Cuenca

Four Points By Sheraton Cuenca is a great choice for a stay in Cuenca. After getting a workout at the health club, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A free airport shuttle, a hot tub, and a sauna are other highlights. Fellow travelers love the helpful staff.

At a glance

Hotel size

    • 120 rooms
    • Arranged over 10 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-in available
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 40 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site

Transfers

    • Free airport shuttle on request (available 24 hours)*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free local cuisine breakfast 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Built in 2017
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • Swimming pool
  • Hot tub
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 42
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 44
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Toilet grab bar height (inches): 24
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Guidebooks/recommendations

Special features

Dining

Onsite venue - This buffet restaurant specializes in Latin American cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

Renovations and closures

The property will be renovating from January 6 2026 to February 28 2026 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Monday:
  • Indoor pool
  • Hot tub

Children & extra beds

  • Rollaway beds are available for USD 30.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 30 per pet, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM

Policies

Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Four Points Sheraton Cuenca Hotel
Four Points Sheraton Cuenca
Four Points By Sheraton Cuenca Hotel
Four Points By Sheraton Cuenca Cuenca
Four Points By Sheraton Cuenca Hotel Cuenca

Frequently asked questions

Does Four Points By Sheraton Cuenca offer free cancellation for a full refund?

Yes, Four Points By Sheraton Cuenca does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Four Points By Sheraton Cuenca?

Yes, there's a pool. Guests have pool access from 9:00 AM to 9:00 PM.

Are pets allowed at Four Points By Sheraton Cuenca?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 40 lbs per pet. There's a charge of USD 30 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Four Points By Sheraton Cuenca?

Yes, there's free self parking.

Is airport shuttle service offered by Four Points By Sheraton Cuenca?

Yes, a free airport shuttle is available.

What are the check-in and check-out times at Four Points By Sheraton Cuenca?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in is available.

What is there to do at Four Points By Sheraton Cuenca and nearby?

Four Points By Sheraton Cuenca has a sauna and a steam room, as well as a garden.

Are there restaurants at or near Four Points By Sheraton Cuenca?

Yes, there's an onsite restaurant that offers Latin American cuisine.

What's the area around Four Points By Sheraton Cuenca like?

Four Points By Sheraton Cuenca is a short 1-minute walk from Mall del Rio and 17 minutes' walk from Mirador de Turi.

Have a question?

Get instant answers with AI powered search of property information and reviews.

Four Points By Sheraton Cuenca Reviews

9.0

Wonderful

9.6

Cleanliness

9.0

Location

9.2

Staff & service

9.4

Property conditions & facilities

What guests liked

  • Breakfast was delicious and had many different options. (8 reviews)
  • The pool has excellent views of the city and is great for kids. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staffRoomUpgradeCitiesFoodShopping mallsBreakfastBedViewTaxi

10/10 Exceptional

Great hotel and staff
Daniela, 2-night trip

10/10 Exceptional

great housekeeping food
cesar, 14-night trip

10/10 Exceptional

Excellent Hotel in Cuenca City. Attentive Staff, Excellent restaurant and breakfast, large room, nice bed and shower.
Edmundo Jordão da Silva Vargas, 1-night trip

10/10 Exceptional

Great staff and close to everything.
Donald, 5-night trip

10/10 Exceptional

Good stay for family trips
Walter, 2-night trip

10/10 Exceptional

Good location, friendly, courteous staff. Nice , comfortable accommodations and immenities.
Joe, 7-night trip

10/10 Exceptional

Very close to the mall and the breakfast was absolutely amazing
Steve, 1-night trip

10/10 Exceptional

Hotel is great , pool service is great and have amazing view of Cuenca
Mike, 1-night trip

10/10 Exceptional

Super!
MOISES, 3-night trip

10/10 Exceptional

So great, good location and excellent staff
RAFAEL, 2-night trip

10/10 Exceptional

Very good hotel
Luis, 1-night trip

10/10 Exceptional

Great stay

Great clean hotel. Superb service, convenient access to Mall del Rio. Excellent breakfast.
Lorena, 3-night trip

2/10 Poor

Service
Maritza, 1-night trip

10/10 Exceptional

A really nice hotel with a fantastic view of the city! The personal was very nice and helpful!
Jose, 1-night trip

10/10 Exceptional

Excellent location! Great staff! Beautiful City…
Rita, 2-night trip

10/10 Exceptional

I have stayed in many hotels and yours is one of the best ones. The room is big. It was clean very comfortable bed. Room service was excellent. Your staff was very friendly and had an answer for all my questions with the more behind the hotel. Excellent location we did not use the pool Cause we were limited in time but overall I hope to be back very soon. Thank you very much for a good time.
Raul, 4-night trip

10/10 Exceptional

Classy!
Christine Louise, 2-night trip

10/10 Exceptional

The experience in this hotel was amazing
Ivette, 3-night trip

8/10 Very good

.
Alvaro, 2-night trip

10/10 Exceptional

The staff is kind, the hotel is quite and in a hill, the views are beautiful
Ericka, 2-night trip

6/10 Good

Hotel is nice, clean and confortable. The rooms are nice. Bathrooms a bit old, but clean. Swimming pool is great for kids and has an amazing view. The main problem is that the hotel hosts parties and corporate events in the top floor and also has a event venue in front. So if you are e"lucky" (like we have already been for two stays) you will have a very noisy night and you won't be able to sleep until late at night.
Juan, 3-night trip

10/10 Exceptional

Great staff and great car service
cornelio, 2-night trip

8/10 Very good

Would come again - and here is why: very welcoming and friendly staff, helpful in anyway, shopping mall next door, restaurant food is very good and the surrounding views are nice
Andre, 1-night trip

8/10 Very good

Rooms are very comfortable and in good condition. Staff is very helpful.
javier, 2-night trip

10/10 Exceptional

Excellent modern property and the staff was the best, we recommend Tito, he took care all our needs above and beyond
Alexander, 2-night trip