Hilton Guatemala City

Property class: 4.5
Luxury hotel in Santa Catarina Pinula with outdoor pool and restaurant

Choose dates to view prices

At Hilton Guatemala City, you'll be within a 10-minute drive of Paseo Cayala and U.S. Embassy in Guatemala. Guests can take a dip in the outdoor pool or grab a bite to eat at Restaurante Las Ventanas, which serves breakfast, lunch, and dinner. This luxurious hotel also features a bar/lounge, a fitness center, and a hot tub. Fellow travelers say great things about the helpful staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Airport transfer
  • Pet friendly
  • Free parking
  • Free WiFi
  • Restaurant
$139 nightly
The current price is $170 total
Total with taxes and fees
Dec 6 - Dec 7

Why we love this property

Work and play balance
This hotel blends business amenities with relaxation perks. Meeting rooms boost productivity, while in-room massages and late-night service refresh guests.
Delicious dining options
This hotel pairs a welcoming restaurant with a lively bar. Morning hunger pangs vanish with the delicious buffet breakfast offering.
Luxurious sleep sanctuary
Melt into Egyptian cotton sheets and hypo-allergenic bedding atop Select Comfort mattresses. Blackout drapes and in-room massages elevate the experience.

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Room, 1 King Bed

A hotel room with a bed, two bedside lamps, a nightstand, a desk, and a wardrobe.

Room, 1 King Bed

9.4 out of 10
Exceptional
(20 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

A hotel room with a large bed, two bedside lamps, a chair, and a glass table.

Deluxe Room, 1 King Bed, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Executive Room, 1 King Bed, Jetted Tub

A hotel room with a large bed, two bedside lamps, a chair, and a glass table.

Executive Room, 1 King Bed, Jetted Tub

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Executive Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a chandelier, and a view of the outdoors.

Executive Room, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, 1 King Bed

A bedroom with a large bed, two bedside tables, a bench, and a lamp.

Junior Suite, 1 King Bed

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Garden View, Corner

A hotel room with a large bed, a bench, a nightstand with a lamp, a chair, and a painting on the wall.

Room, 1 King Bed, Garden View, Corner

7.0 out of 10
Good
(2 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed

Room

Room, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Accessible

A hotel room with a bed, two bedside lamps, a nightstand, a desk, and a wardrobe.

Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed

A hotel room with a large bed, two bedside lamps, a wooden bench, and a chair.

Suite, 1 King Bed

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Queen Beds

A hotel room with two beds, a desk with a telephone, a chair, and a door leading to another room.

Room, 2 Queen Beds

  • 323 sq ft
  • Sleeps 3
  • 2 Queen Beds
  • Free wired internet

View all photos for Deluxe Room, 2 Queen Beds, Jetted Tub (Executive)

A hotel room with two beds, a large mirror, and a view of the outdoors.

Deluxe Room, 2 Queen Beds, Jetted Tub (Executive)

  • 323 sq ft
  • Sleeps 3
  • 2 Queen Beds
  • Free wired internet

View all photos for Deluxe Room, 2 Queen Beds, Jetted Tub

A hotel room with two beds, a large mirror, and a view of the outdoors.

Deluxe Room, 2 Queen Beds, Jetted Tub

8.0 out of 10
Very good
(2 reviews)
  • 323 sq ft
  • Sleeps 3
  • 2 Queen Beds
  • Free wired internet

View all photos for Executive Room, 2 Queen Beds

A hotel room with two beds, a desk with a telephone, a chair, and a door leading to another room.

Executive Room, 2 Queen Beds

  • 323 sq ft
  • Sleeps 3
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 2 Queen Beds

A hotel room with a large bed, a desk, and a chair. There is a chandelier hanging from the ceiling and a window with curtains.

Room, 2 Queen Beds

  • 323 sq ft
  • Sleeps 3
  • 2 Queen Beds
  • Free wired internet

View all photos for Deluxe Room, 2 Queen Beds, Jetted Tub (Executive)

A hotel room with two beds, a large mirror, and a view of the outdoors.

Deluxe Room, 2 Queen Beds, Jetted Tub (Executive)

  • 323 sq ft
  • Sleeps 3
  • 2 Queen Beds
  • Free wired internet

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Total with taxes and fees
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About the neighborhood

Map
Km. 9.5 CA 1 East, Santa Catarina Pinula, Guatemala, 01015

What's nearby

  • Centro Comercial Pradera - 3 min drive - 2.2 km
  • Zona Pradera - 4 min drive - 2.5 km
  • Paseo Cayala - 8 min drive - 7.1 km
  • La Aurora Zoo - 10 min drive - 8.1 km
  • U.S. Embassy in Guatemala - 12 min drive - 9.2 km

Getting around

  • La Aurora Intl. Airport (GUA) - 29 min drive
  • Airport pick-up service
  • Area shuttle (surcharge)

Restaurants

  • ‪Graciela - ‬4 min drive
  • ‪Starbucks - ‬20 min walk
  • ‪Diacá - ‬7 min drive
  • ‪Las Ventanas - ‬2 min walk
  • ‪Café Barista - ‬4 min drive

About this property

Hilton Guatemala City

  • At Hilton Guatemala City, you'll be within a 10-minute drive of Paseo Cayala and U.S. Embassy in Guatemala. Guests can take a dip in the outdoor pool or grab a bite to eat at Restaurante Las Ventanas, which serves breakfast, lunch, and dinner. This luxurious hotel also features a bar/lounge, a fitness center, and a hot tub. Fellow travelers say great things about the helpful staff.

At a glance

Hotel size

    • 130 rooms
    • Arranged over 6 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 20 lbs per pet)*
    • Service animals welcome
    • Specific rooms only. Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation; restrictions apply*

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi (speed: 25+ Mbps; 1-device limit) and wired internet access in rooms

Parking

    • Free secured, covered onsite self parking
    • Wheelchair-accessible parking and van parking on site

Transfers

    • Airport pickup on request (available 24 hours)*

Offsite

    • Area shuttle*

Other information

    • Designated smoking areas (fines apply)

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Reviews

Hilton Guatemala City Reviews

8.6

Excellent

9.2

Cleanliness

8.2

Location

8.8

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently excellent with a fantastic buffet and tasty options. (7 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Room
Restaurant
Location
Food
Amenities
Store
Water
Gardens
Refrigerator

Reviews

Verified review

10/10 Exceptional

Wonderful staff… Masiel was so helpful and caring !!!
Verified review

10/10 Exceptional

The entire property was immaculate, and the airport shuttle driver was fantastic. Great experience.
Verified review

10/10 Exceptional

The property is beautiful and unique. I really felt at home so beautiful and comfortable.
Verified review

10/10 Exceptional

The staff was the highlight of the hotel. The hotel is beautiful, clean and
Verified review

10/10 Exceptional

Excellent hotel. The breakfast buffett was fantastic
Verified review

10/10 Exceptional

Perfect vacation place with peace and quiet.
Verified review

8/10 Very good

The room was ok, a bit outdated. The hotel itself was beautiful, the staff was excellent! Overall I’d stay here again
Verified review

10/10 Exceptional

Beautiful hotel and outstanding service! Every detail was perfect, and the staff went above and beyond to make our stay special. Highly recommend!
Verified review

10/10 Exceptional

Beautiful place to stay, friendly staff (thank you Yahaira for being AMAZING!). I felt at home at this Hilton. The backyard looked like from a fairy movie and the decoration has so much character. Room was clean and service was top notch! Please give Yahaira a promotion and a raise!!
Verified review

10/10 Exceptional

Staff was very friendly and available to assist with all of our questions and needs.
Verified review

10/10 Exceptional

Excellent customer service. Very clean and great location
Verified review

10/10 Exceptional

Excellent service from the staff
Verified review

10/10 Exceptional

Everyone was very friendly 😊
Verified review

10/10 Exceptional

We love the nature and I was relax experience
Verified review

10/10 Exceptional

I love the tranquility of the place. The staff incredible!!
Verified review

10/10 Exceptional

This was a very safe and mostly quiet property away outside of the city. While we were next to a busy street, we were still within a safe zone. Not walkable, and you must have private transportation, overall it was a nice experience.
Verified review

10/10 Exceptional

Beautiful. Clean. Staff very polite and service oriented
Verified review

10/10 Exceptional

Nice and clean
Verified review

10/10 Exceptional

The property was immaculate
Verified review

10/10 Exceptional

Arrived at 10 pm on 12/29/24 we were welcome by a nice receptionist who attended our needs and explained restaurant times, money exchange, wifi, pool time, second day i ordered room service and they have a nice server named Fabio he was so polite, we would explain our breakfast every day i stayed 6 nights with my son and every day we had breakfast in our room, house keeper made sure our room was clean and beds made, my son and i had the most wonderful time in this hotel, i definitely recommend you to stay here, its affordable and beautiful.
Verified review

8/10 Very good

The architecture and the atmosphere of the property is incredible, the comfort is really very pleasant. However, the staff in charge seems to be not very happy in their work and show a lot of lack of knowledge in their routine tasks. I definitely recommend the property but you have to improve a lot in customer service or improve training
Verified review

6/10 Good

Location is good. Hotel staff not helpful, their answer to any request was always no. Hotel room (338) not clean, closet room full of dust.
Verified review

10/10 Exceptional

Antonio works as concierge, front desk, and bellman. He is everywhere and so efficient and professional. His support was the highlight of my experience at the Hilton. He should be the front end manager! Customer service is his priority and it shows.
Verified review

4/10 Fair

My wife and I were lounging at the pool and my wife caught some guy behind a tree snapping photos of her. He ran and hid inside the bathroom and locked the door. I was banging on the door, then told an employee what happened using google translate. The employee said he would take care of it, then we heard NOTHING else about it and no one bothered to contact us. Made my wife and I feel so good n safe and gross.
Verified review

8/10 Very good

Nice stay