Sheraton Hanoi Hotel

Property class: 5 and above
Luxury hotel with 2 restaurants, near Ho Chi Minh Mausoleum

Choose dates to view prices

When you stay at Sheraton Hanoi Hotel, you'll be just a 5-minute drive from Hoan Kiem Lake and Ho Chi Minh Mausoleum. You can visit the spa to be pampered with hot stone massages, facials, or aromatherapy, and Oven D'or, one of 2 restaurants, serves breakfast, lunch, and dinner. An outdoor pool, a poolside bar, and a health club are other highlights at this luxurious hotel.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and pool bar
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe

For families (6)

  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
$155 nightly
The total price is $167
Oct 17 - Oct 18
Total with taxes and fees

Why we love this property

Work and play paradise
Located in the city center's business district, this hotel features meeting rooms, coworking spaces, spa treatments, and tennis courts.
Foodie paradise
Dine at 2 restaurants or a cafe with garden views and al fresco seating. Couples enjoy private meals with vegan, vegetarian, and locally-sourced options.
Relaxing spa getaway
A full-service spa with aromatherapy and hot stone massages awaits at this hotel. Sauna sessions, yoga classes, and a rooftop garden create pure bliss.

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Deluxe Room, 1 King Bed

A modern hotel room with a large bed, a sofa, a desk, and a view of a cityscape.

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(8 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with a large bed, a smaller bed, a desk, a chair, a TV, and a city view.

Deluxe Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Room, 1 King Bed

A modern hotel room with a large bed, a sofa, a small table, and a view of the city.

Grand Room, 1 King Bed

  • City view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Twin Beds

A modern hotel room with a large TV, a bed, a bedside table, a chair, and a view of the city.

Grand Room, 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • City view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed

A modern hotel room with a large bed, a seating area, a small table, and a view of the city.

Club Room, 1 King Bed

  • City view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds

A modern hotel room with a flat-screen TV, two beds, a small table, and a bench.

Club Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

A hotel room with a sofa, a coffee table, a lamp, a bed, and a large window with curtains.

Executive Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 721 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

A hotel room with a large bed, bedside tables, a desk, a chair, a sofa, and a wardrobe.

Club Suite, 1 Bedroom

  • Lake view
  • 1205 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Presidential Suite, 1 King Bed

A hotel room with a large bed, a TV mounted on the wall, a small table, two chairs, and a view of the city through a large window.

Presidential Suite, 1 King Bed

  • City view
  • 1324 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

A modern hotel room with a large bed, a view of a cityscape, and a wooden floor.

Club Suite, 1 King Bed

  • Lake view
  • 1894 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Club Studio Suite, 1 Bedroom

A modern hotel room with a sofa, a round coffee table, a bed with a wooden headboard, and a large window offering a city view.

Club Studio Suite, 1 Bedroom

  • Lake view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 Bedroom, Smoking

A modern hotel room with a large bed, a flat-screen TV, a desk with a chair, and a city view.

Junior Suite, 1 Bedroom, Smoking

  • Lake view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

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$132 nightly
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Nov 7 - Nov 8
Total with taxes and fees
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About the neighborhood

Map
K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, 10000

What's nearby

  • West Lake - 1 min walk - 0.1 km
  • Syrena Shopping Center - 10 min walk - 0.9 km
  • Dinh Quang Ba - 4 min drive - 1.9 km
  • Tran Quoc Pagoda - 7 min drive - 2.6 km
  • Phủ Tây Hồ - 12 min drive - 1.9 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 29 min drive
  • Hanoi Long Bien Station - 8 min drive
  • Hanoi Railway Station - 14 min drive
  • Ga Thuong Tin Station - 21 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Sheraton Club Lounge - ‬3 min walk
  • ‪Club InterContinental - ‬3 min walk
  • ‪Gòn Bites & Veggies - ‬2 min walk
  • ‪Hanoi Taco Bar - ‬1 min walk
  • ‪G.U 19 Steak - ‬3 min walk

About this property

Sheraton Hanoi Hotel

  • When you stay at Sheraton Hanoi Hotel, you'll be just a 5-minute drive from Hoan Kiem Lake and Ho Chi Minh Mausoleum. You can visit the spa to be pampered with hot stone massages, facials, or aromatherapy, and Oven D'or, one of 2 restaurants, serves breakfast, lunch, and dinner. An outdoor pool, a poolside bar, and a health club are other highlights at this luxurious hotel.

At a glance

Hotel size

    • 299 rooms
    • Arranged over 18 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • The check-in location differs from the property location; go to: [Club Lounge]
    • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (3-device limit)

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site
    • Onsite parking limited
    • Height restrictions apply for onsite parking

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 2 restaurants
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Children's menu

What to do

  • Tennis
  • Fitness classes
  • Yoga classes
  • Shopping
  • Pool table
  • Foosball
  • Bicycle rentals nearby
  • Golfing nearby

Working away

  • 10 meeting rooms
  • Computer station
  • Coworking spaces
  • Conference center (14854 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Designer stores on site
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Locally sourced food is prioritized
  • Vegan dining options
  • Vegetarian dining options
  • Uses some LED lighting
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Banquet hall
  • Outdoor entertainment area
  • Art Deco architecture

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 43
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 45
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Lever door handles
  • Stair-free path to entrance

Room amenities

Be entertained

  • 37-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Select Comfort mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Fireplace

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (3-device limit)
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Recycling

Special features

Spa

Oasis Relaxation has 3 treatment rooms. Services include hot stone massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Dining

Oven D'or - This buffet restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available. Reservations are required. Open daily.
Hemispheres - Overlooking the garden, this steakhouse serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Lobby Lounge - Onsite coffee shop. Happy hour is offered. Open daily.

Awards and affiliations

Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: Green Globe. For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 25 for adults and USD 12.5 for children
  • Airport shuttle service is offered for an extra charge of USD 120 per vehicle (roundtrip, maximum occupancy 8)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property will be renovating from April 28 2026 to December 31 2026 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Children & extra beds

  • Rollaway beds are available for USD 42.0 per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 7:00 PM
  • Children under 12 years old are not allowed in the swimming pool without adult supervision
  • Children under 12 years old are not allowed in the spa without adult supervision
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay

Also known as

Hanoi Hotel Sheraton
Hanoi Sheraton
Hanoi Sheraton Hotel
Hotel Sheraton Hanoi
Sheraton Hanoi
Sheraton Hanoi Hotel
Sheraton Hotel Hanoi
Sheraton Hotel Hanoi Hotel
Sheraton Hanoi Hotel Hotel
Sheraton Hanoi Hotel Hanoi
Sheraton Hanoi Hotel Hotel Hanoi

Frequently asked questions

Does Sheraton Hanoi Hotel offer free cancellation for a full refund?

Yes, Sheraton Hanoi Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Sheraton Hanoi Hotel?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 7:00 PM.

Are pets allowed at Sheraton Hanoi Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Sheraton Hanoi Hotel?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by Sheraton Hanoi Hotel?

Yes, an airport shuttle is available. The charge is USD 120 per vehicle roundtrip.

What are the check-in and check-out times at Sheraton Hanoi Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.

What is there to do at Sheraton Hanoi Hotel and nearby?

Practice your swing on the tennis courts. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Sheraton Hanoi Hotel also has a sauna and a steam room, as well as a garden.

Are there restaurants at or near Sheraton Hanoi Hotel?

Yes, there are 2 onsite restaurants, featuring alfresco dining and garden views.

What's the area around Sheraton Hanoi Hotel like?

Sheraton Hanoi Hotel is in the heart of Hanoi, a short 1-minute walk from West Lake and 8 minutes' walk from Syrena Shopping Center.

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Reviews

Sheraton Hanoi Hotel Reviews

8.8

Excellent

9.2

Cleanliness

7.4

Location

9.0

Staff & service

8.6

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was delicious and the spread was nice, with many guests praising its quality and variety. (6 reviews)
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Popular mentions

Service staff
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Food

Reviews

Verified review

10/10 Exceptional

Beautiful location, nice facilities, and friendly staff.
Verified review

10/10 Exceptional

Extremely welcoming staff!
Verified review

10/10 Exceptional

Excellent service and amenities. Perfect location
Verified review

10/10 Exceptional

Nice lake setting
Verified review

10/10 Exceptional

Excellent Overall Stay

Overall stay was awesome. Very nice property, food is good, breakfast spread is nice, staff very helpful and nice room.
Verified review

10/10 Exceptional

We had a wonderful stay and staff were so helpful and accommodate every reasonable request. If you want to have a peaceful vacation , strongly recommend this place.
Verified review

10/10 Exceptional

The staff members were amazing. The breakfast area was lovely and they handled our son's wedding event brilliantly well.
Verified review

10/10 Exceptional

This place is one of few full service hotels with spacious floor plan. I like and enjoyed my stay. Thank you!
Verified review

10/10 Exceptional

Very Good Hotel for Business Travel and Meetings

20 minutes from No Bai Airport. In a nice district with easy access to sightseeing. A long walk of you are up to it otherwise a 10 to 20 minute drive to central attractions.
Verified review

10/10 Exceptional

I loved my stay at the Sheraton Hanoi Hotel. I found it to be within a 30 minute walk of the major sites on West Lake near the parliament building. The side streets were also full of amazing food stalls, cool vintage stores and other shopping options which was great. The staff were all amazing and full of suggestions on things to do. And, the travel desk was amazing at setting up some day tours around the city and nearby, including private transportation, which made getting around easy. Would recommend if you’re staying in Hanoi!
Verified review

10/10 Exceptional

Great place to stay
Verified review

10/10 Exceptional

Awesome property and staff...not to mention club 17! This is why I continue to come back when in Hanoi
Verified review

10/10 Exceptional

Great Stuff and good food and accommodation
Verified review

10/10 Exceptional

Super nice Hotel
Verified review

8/10 Very good

Air condition problems in hallways. Way too hot.
Verified review

10/10 Exceptional

Great hotrl

Excellent hotel.lovely staff.
Verified review

10/10 Exceptional

Great service! Great interior. Everyone is very professional & polite
Verified review

10/10 Exceptional

Just lovely this hotel

Everything was amazing, the team took great care of me, I could not ask for a better stay
Verified review

10/10 Exceptional

We had a great stay at the Sheraton. After spending a few days in the Old Quarter, it was nice to get away from the hustle and bustle. We were well informed of the ongoing renovations and the resulting noise, but did not bother us at all. It's easy enough to catch a Grab taxi from the hotel. If possible, do have a meal at Hemispheres - an excellent way for us to wrap up our holiday. The breakfast buffet was phenomenal and your staff went above and beyond in their service. Thank you!
Verified review

10/10 Exceptional

Overall is great
Verified review

10/10 Exceptional

the room and staffs' hospitality are excellent. next time we will be staying longer.
Verified review

10/10 Exceptional

Top level hotel in Hanoi.
Verified review

10/10 Exceptional

Good business hotel

Clean rooms of good size. Very friendly and helpful staff especially the front desk and concierge.
Verified review

10/10 Exceptional

All staff members were friendly and helpful. Location is not convenient to old/French quarter.
Verified review

10/10 Exceptional

Very good