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Citadel Hotel

Hotel convenient to Port of Calais

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Photo gallery for Citadel Hotel

Exterior - Citadel Hotel (Calais)
Lobby lounge - Citadel Hotel (Calais)
Superior Double Room | Bathroom | Free toiletries, hair dryer, towels - Citadel Hotel (Calais)
Coffee and/or coffee maker - Citadel Hotel (Calais)
Free WiFi - Citadel Hotel (Calais)
In the heart of Calais City Center, Citadel Hotel welcomes you with its charming atmosphere. Stay connected with in-room WiFi and enjoy newspapers in the lobby. Guests have appreciated the hotel's convenient location.

Reviews

5.6 out of 10

Popular amenities

  • Parking available
  • Pet friendly
  • Non-smoking
  • Free WiFi

Main amenities (5)

  • Near the beach
  • Breakfast available
  • Self parking
  • Limited hour front desk
  • Newspapers in lobby (surcharge)

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Double Room

Superior Double Room | Free WiFi

Superior Double Room

Highlights

Heating
Free cribs/infant beds
TV
  • 129 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Free WiFi

Superior Twin Room

Highlights

Heating
TV
  • 129 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Connecting Rooms

Free WiFi

Family Room, Connecting Rooms

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
TV
Wardrobe or closet
  • 258 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Similar properties

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  • Pet friendly
  • Parking available
  • Free WiFi
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About the neighborhood

Map
28 RUE ROYALE, Calais, Pas-de-Calais, 62100

What's nearby

  • Parc Richelieu - 1 min walk - 0.2 km
  • Calais Lighthouse - 7 min walk - 0.7 km
  • Calais Hotel de Ville - 8 min walk - 0.7 km
  • Calais Beach - 14 min walk - 1.2 km
  • Port of Calais - 17 min walk - 1.5 km

Getting around

  • Lille (LIL-Lesquin) - 84 min drive
  • Calais City Station - 5 min walk
  • Calais (XFF-Frethun Train Station) - 12 min drive
  • Les Fontinettes Station - 25 min walk

Restaurants

  • ‪Histoire Ancienne - ‬1 min walk
  • ‪Brasserie L'Hovercraft - ‬1 min walk
  • ‪Family Pub - ‬1 min walk
  • ‪L’atelier - ‬3 min walk
  • ‪Café de la tour - ‬3 min walk

About this property

Citadel Hotel

Citadel Hotel puts you within a 10-minute drive of Port of Calais.

At a glance

DONE

Hotel size

    • 9 rooms
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; Check-in end time: 8 PM
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets stay free
    • Service animals welcome
    • Specific rooms only, restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (EUR 7 per night)
    • Onsite parking limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Breakfast available (surcharge)

What to do

  • Beach nearby

Services

  • Front desk (limited hours)

Room amenities

Be entertained

  • Television

Home comfort

  • Heating

Freshen up

  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Free WiFi

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Breakfast is offered for an extra charge of approximately EUR 7 per person

Parking

  • Self parking costs EUR 7 per night

Policies

This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, American Express
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Citadel Hotel Calais
Citadel Hotel
Citadel Calais
Citadel Hotel Hotel
Citadel Hotel Calais
Citadel Hotel Hotel Calais

Frequently asked questions

Does Citadel Hotel offer free cancellation for a full refund?

Yes, Citadel Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Citadel Hotel?

Yes, pets stay free. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Citadel Hotel?

Yes. Self parking costs EUR 7 per night. Parking spots may be limited.

What are the check-in and check-out times at Citadel Hotel?

Check-in start time: 4 PM; Check-in end time: 8 PM. Check-out time is 11 AM.

What's the area around Citadel Hotel like?

Citadel Hotel is a short 5-minute walk from Calais City Station and 8 minutes' walk from Calais Hotel de Ville.

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Reviews

Citadel Hotel Reviews

5.6

7.2

Cleanliness

7.2

Location

5.6

Staff & service

5.8

Property conditions & facilities

Reviews

8/10 Very good

Expedia needs to improve their booking process.

We arrived after a days drive hoping to surprise our kids with a hotel room, unfortunately Expedia's ebooking system hadn't got the reservation to the hotel. The staff were very nice and helpful, and did find us a room at last, and the room itself was clean and comfortable though not as big or well-kept as the one we'd booked. This happened after quite a bit of hand-wringing all around, as well as far too much lip service from Expedia. That said, once we got through to someone who could put things right he did very well for us. The most important lesson: speed up your communication with the hotels you work with, Expedia!

6/10 Good

Convenient

Very central, close to shops and restaurants . Only 10 drive from the Eurotunnel.
Ines, 1-night trip

2/10 Poor

Even for just 1 overnight stay en-route and at (as low as) £35.00 We will NOT use this hotel again. The lights in the room were not working. Electricity wiring looked a bit dodgy. Had to leave the window open because it felt unclean. It's on the noisy road with bars and pubs. Basically didn't sleep well. Shower was leaking. Overall rubbish.
Naresh, 1-night trip

4/10 Fair

Hotel er en overdrivelse

Hotellet er et do-it-your-self, uden personale. Det er ikke specielt dyrt, men dyrt i forhold til hvad man får.
Timm, 1-night trip

6/10 Good

The room was clean. You get what you pay for.
1-night trip

8/10 Very good

Value for money

We had 3nights at Citadel, but we had 2nights in a double room and one night in a twin. Nice crisp white bed linen and towels. Twin room felt more spacious and as it had two windows. Nice accommodation for the price. Very central for Ferry port, and bars and restaurants. Very helpful staff.
Valerie, 1-night trip

2/10 Poor

poor hotel no reception

pass not working ,bed was terrible, double glazing not seal properly I will not recommend this hotel to anyone not worth a star
jean , 1-night trip

2/10 Poor

patétique

arrivée et aucune indication pour s'enregistrer et récupérer le code et le passe de la chambre , merci au passant qui m'a indiquer qu'il fallait s'adresser dans un autre hôtel qui se situe à plus de 500 m . accueil du réceptionniste agréable, retour à l'hôtel et !!! oh surprise en découvrant une chambre d'environ 11 m2 , aucun rapport avec les photos mise sur le site, je ne vais pas tout détailler car il y aurait long a dire mais , après avoir eu trois passes dont deux défectueux , un accrochage avec le gérant de l'hôtel qui vous agresse alors que vous ne vous adressé pas a lui , un matelas et des oreillers tachés ++ , matelas qui date de Mathusalem , bref aucune recommandation pour cet hôtel . je tiens à remercier la jeune fille qui faisait le ménage tout les jours , serviable , et faisait son possible à satisfaire les demandes des clients .
isa, 6-night trip

2/10 Poor

I was scammed.

Hotel was locked up on arrival, it was pouring with rain. I tried the buttons no joy. I then noticed a piece of appear to call. Not mowing the local code I had to find that then call the number. Someone replied and said they would come. Someone did and we went inside. No booking on there system they said. Hotel full. Hotels.com no good they said. I was not happy. We have another hotel not far I you go there we have one room left. So in the pouring rain what else could I do. I was dire, filthy, old. No wifi, shower head broken off and a piece of cord for a shower. Bed was filthy. I eat tried to sleep, couldn't and left after 5am. Funny though that they said go to the room and I can pay when I come down, they they had taken payment by the time I came back so they found the booking. I was not pleased I was not in what I booked, as I had stayed there before with the BBC. This was a scam, total scam, never again will I be booking this way.

2/10 Poor

à éviter absolument

très bruyant
boulanger, 2-night trip

8/10 Very good

ideal for stop over

central location, good for stop over, good value for rate..
1-night trip

2/10 Poor

Pas de réservation enregistré malgré mon mail Je me suis retrouvé en plan puisqu’il n’y a pas de personnel
Christophe, 1-night trip

8/10 Very good

Decent out of the Calais Budget hotels.

I returned here, after trying out all the local lowest price hotels, that's 25-35 euro. I'd rate them in this order Belazur & Citadel - yes Beffroi, Pacific - no not unless others are booked out Marie Tudor - no don't even think about it. Citadel room, I've stayed in 3 of the 9, are fine for cleanliness. Hard to work out how to use the TVs, the water in the showers can be variable, but rooms renovated, warm, not damp smelly like Pacific and Marie Tudor. Worst part is having to go to Belazur to collect the key, that's a pain and should be clearly written on the adverts on hotels.com.
Bernadette, 1-night trip

4/10 Fair

Outside was warmer than the hotel room

No heating when we told the reception he just shrugged it off with no attempt to rectify the problem and it was cold that night. Perfect for those who don't like heat or warmth !
1-night trip

2/10 Poor

Très mauvais

Très mauvais. Il n'y a pas de réception mais il n'y a pas non plus d'information pour savoir comment rentrer dans l'hôtel!. Par chance un autre couple allait dans cet hôtel et en arrivant l'après-midi n'ont pas pu rentrer. C'est en demandant autour qu'ils ont appris qu'il fallait aller à l'hôtel Azur pour récupérer les cartes de chambres. Ce couple (famille Mijatovic) a d'ailleurs annulé la réservation sur place car il y a des escaliers très très abrupts et ils avaient une personne âgée de 90 ans qui ne pouvait pas monter. Comme ils nous ont expliqué leur mésaventure et que nous étions sur la route, nous avons essayé d'appeler l’hôtel Citadel pour prévenir que nous n'arrivions que vers 22h30.. pendant plus de 2 heures nous avons essayé d'appeler au Citadel et même à l'hôtel Azur et personne n'a répondu!!! Arrivés vers 22h30 nous nous sommes donc dirigés à l'Azur et là autre surprise le veilleur de nuit nous dis qu'il n'a pas de cartes pour nous... Finalement il a passé plusieurs coup de fil et les cartes étaient bien là. Il nous a accompagné Citadel mais n'avait pas une des cartes de la chambre. Il nous a fait entrer avec son passe et promis de la ramener dans les 15 minutes. Ces 15 minutes se sont transformées en un tapage à la porte de la chambre à 1h30 du matin!!! et comme nous étions complètement endormi il a glissé la carte sous la porte. A rayer de vos hôtels!
Alcino, 1-night trip

2/10 Poor

FREEZINGHELL.com

Shockingly, the Citadel hotel, in Calais', was closed when I arrived: along with four others: some local 'scandal', involving the Police, according to locals. While trying to find somewhere else, I had my wallet pickpocketed, and I spent a rather 'purgatorial' night on a park bench. I'm currently trying to get my money back from Hotels.com. No 'accommodation' on that score either, as yet.

4/10 Fair

One night only

No lift but four flights, not all rooms have own toilet which is not mentioned in the ads, showers inadequate- too small and little pressure. Worst of all the reception only operates for one hour from 4pm - 5pm so it is almost impossible to get in touch with them (they pack the phone away and don't answer or have a message service)

2/10 Poor

AVOID THIS HOTEL.

We arrived at this hotel at approx 4pm on a November 2016 Saturday. The entrance door was closed; there were no lights visible inside the hotel and no sign of any Receptionist whatsoever - just an empty desk in the dark. There was no bell to ring and no instructions as to what to do. There was no apparent side entrance. I phoned the hotel telephone number in France mentioned on our booking confirmation (I speak French) but the person who answered the phone obviously had no connection with the hotel. I phoned venere.com on the number on our booking confirmation and correctly answered all the questions but operators were busy and after a few minutes I had to give up and seek an alternative solution as I knew that some other hotels were fully booked and I needed to find another hotel and not have to sleep in the car.

4/10 Fair

Pas de télévision..... Confort très moyen.... Bruyant.... Bref pas terrible franchement

8/10 Very good

Cheap

For the price this is great stopover. I could not get in! Hotel is locked, small foyer with no receptionist. No notice on how to check in, went round to other hotels asking advice until someone who could tell me sister hotel for checking in. Otherwise cheaper than anywhere else, shower too small

8/10 Very good

A lovely stay.

I was very much impressed with my little room. It was just a simple, self contained room but it was lovely after a long day to have a space of my own to return to. I stayed for 5 nights, the room was always clean but the sheets were not cleaned for the entire stay. The staff were lovely. The bars across from the hotel were fantastic and cheap.

4/10 Fair

mauvais rapport qualité prix - hôtel inadapté

Arrivé à 20h45: accueil de l'hôtel fermé. Appel au N° indiqué sur la porte: je dois récupérer la carte d'accès de ma chambre dans un autre hôtel situé à 300 m et on me donne de mauvaises indications pour m'y rendre (10 bonnes min de marche à pied avec mes bagages). Je devais payer à l'hôtel: ma carte a déjà été débitée. Impossible d'avoir une facture: on me la promet pour le lendemain dans ma chambre. Le lendemain: pas de facture. A l'accueil de l'autre hôtel (l'accueil de l'hôtel CITADEL est constamment fermé lorsque je pars ou j'arrive) toujours impossible d'avoir la facture. Je dois retourner à l'accueil une 3e fois le surlendemain. Chambre correcte mais SDB yc WC d'environ 1 m2 avec un simple rideau circulaire pour la douche (demi-cercle de 50 cm de diamètre pour se doucher). Séjour inoubliable...

6/10 Good

One night stay

The room was small but clean. The beds were comfortable and the shower and loo were clean and functioned well. This is a small hotel with only 9 rooms, all up steep stairs to the 1st, 2nd and 3rd floors. No lift, so not suitable for visitors with mobility difficulties. The young lady on reception duty was helpful. The rooms have little sound insulation so could be noisy. No public rooms, coffee shop or other facilities. All in all, fine for a brief stay, probably not for any length of time

4/10 Fair

Good location 5 mins walk to the beach (plaga)

Do not expect much from this hotel, we arrived at the hotel at 5pm. There no one to open the door as you needed a code to get in. There was a sign at the door to go to a near by hotel. We did and at the reception they took our details and gave us the key to the room,and code for the entrance door. The room was very tidy, the bathroom has no bath and is very small so if you think you are over weight that is definitely a bathroom you don't want to use. My room came with a balcony so that was a plus for me. The bed was comfortable but not good for action (noisy) The TV works but it says no signals when it comes on. Will I stay there again? I really don't know:)

8/10 Very good

Bon Hôtel avec personnel aimable

en centre ville