Guests
All properties in Puerto Escondido, Oaxaca, Mexico

Caracol Plaza

3.5-star beach hotel with outdoor pool, near Commercial Walkway

  • Free parking
From
$50

Image gallery

  • Living Area
  • Living Area
  • Living Area
  • Living Area
  • Living Area
Living Area. Image 1 of 35
1 / 35Living Area
Calle Septima Oriente, esq. 1a Sur, Puerto Escondido, 71980, OAX, Mexico
7.8.Good.
  • The hotel is at really poor condition. No hot water, not working TV, dirty, towels look…

    Apr 28, 2021

  • The view is true to what you see in the ad. The breakfast was delicious. The staff great.…

    Apr 17, 2021

See all 71 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
  • Free parking
  • Pool
  • Air Conditioning

Property highlights

Main amenities

  • 192 guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available

For families

  • Children's pool
  • Private bathroom
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • Commercial Walkway - 1 min walk
  • Marinero Beach - 13 min walk
  • Zicatela Beach - 14 min walk
  • Principal Beach - 14 min walk
  • Puerto Angelito Beach - 21 min walk
  • Carrizalillo Beach - 23 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 2 Double Beds
  • Standard Room, 2 Double Beds, Ocean View

Location

Calle Septima Oriente, esq. 1a Sur, Puerto Escondido, 71980, OAX, Mexico
  • Commercial Walkway - 1 min walk
  • Marinero Beach - 13 min walk
  • Zicatela Beach - 14 min walk

What’s around

Landmarks

  • Commercial Walkway - 1 min walk
  • Marinero Beach - 13 min walk
  • Zicatela Beach - 14 min walk
  • Principal Beach - 14 min walk
  • Puerto Angelito Beach - 21 min walk
  • Carrizalillo Beach - 23 min walk
  • Bacocho Beach - 30 min walk
  • Laguna de Manialtepec - 11.3 mi / 18.2 km

Getting around

  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.) - 4 min drive

At a glance

Hotel size

  • This hotel has 192 rooms

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Parking

  • Free onsite self parking
  • Onsite parking limited

About the property

A great choice for a stay in Puerto Escondido, Caracol Plaza is just 2.4 mi (3.9 km) from the airport. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at LA CAVA, which serves international cuisine and is open for breakfast, lunch, and dinner. A bar/lounge and a children's pool are other highlights, and rooms offer balconies and room service. Fellow travelers say good things about the helpful staff and location.
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Swim-up bar
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Children's pool
  • Swim-up bar

Working away

  • Number of meeting rooms - 2
  • Conference space
  • Conference space size (feet) - 3767
  • Conference center

Services

  • 24-hour front desk

Facilities

  • Elevator
  • Designated smoking areas
  • Garden
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Iron/ironing board (on request)

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

LA CAVA - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Breakfast costs between MXN 100.00 and MXN 250.00 for adults, and MXN 100.00 and MXN 250.00 for children (approximately)

Pool, spa, and gym (if applicable)Pay at property

  • Pool access available from 8 AM to 9 PM

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts Visa and Mastercard. Cash is not accepted. 

Also known as

  • Caracol Plaza
  • Caracol Plaza Hotel
  • Caracol Plaza Puerto Escondido
  • Caracol Plaza Hotel Puerto Escondido
  • Caracol Plaza Hotel & Resort
  • Caracol Plaza Hotel & Resort Puerto Escondido
  • Caracol Plaza Puerto Escondido
  • Hotel Caracol Plaza Resort Puerto Escondido
  • Hotel Caracol Plaza Resort
  • Caracol Plaza Hotel Puerto Escondido
  • Caracol Plaza Hotel
  • Caracol Plaza Hotel Resort

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Caracol Plaza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8 AM to 9 PM.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 11:00 PM. Check-out time is noon.
  • Yes, LA CAVA offers international cuisine. Nearby restaurants include Virginia's Supercafe (11-min walk), PapaTots (12-min walk), and Restaurante La Galería (13-min walk).
  • Caracol Plaza has an outdoor pool and a garden.
7.8.Good.
  • 8.0.Very Good

    It was an okay stay. Sometimes no hot water.

    No hot water

    Yolanda, 3 night trip with friends, Mar 31, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Recommended Hotel

    Great view and great staff. Really clean hotel!

    Fernando, 4 night family trip, Nov 16, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    the Caracol is a special place-not too “deluxe” but not too basic to be enjoyable, and the location is perfect! The view of the sea from the hotel, and especially the restaurant patio, is unparalleled .The hotel caters primarily to vacationing Mexicans, but as a “gringo” I felt welcome. The only downside is that maintenance runs a bit behind,for instance a double curtain was needed to block out the balcony light that could not be extinguished, which was provided by staff when requested, the doorknob was loose,etc. The staff is outstanding, and ready to help make this a great stay.

    5 night romance trip, Feb 19, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    Beautiful view, air conditioning good, wonderful people

    4 night business trip, Sep 17, 2019

    Verified Orbitz guest review

  • 6.0.Good

    Great location but the service and amenities arent

    The view was absolutely gorgeous! The restaurants has great food and the service is excellent. However, we had an issue with our room. The shower didn’t go all the way and there was barely any water coming out of it. The zinc’s cold water wasn’t working (it was 95 degrees and it was too hot to use the warm water), and the mini fridge wasn’t working either. When I approached the front desk about it and requested a different room, one of them closed their eyes and looked away. Then the other one was the one that told me that she was going to try to contact the maintenance gentleman as soon as she could. After that vague response I went back an hour later because I really needed to shower and she said he was busy but made no effort to contact him again until I told her I was going to wait until she got a response from him and that’s when she finally called him. We still had to wait half an hour until he got there. He was really nice and he fixed mostly everything. The shower was clogged so the water would come out outside the bathroom and when I told the front desk they said it was a common problem but it was not fixed... Its a great location but I wouldn’t stay here again. Plus they’re not very friendly to foreigners in terms of their customer service (only at the front desk)

    Cecilia, 5 night romance trip, Jul 21, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Terrific stay with ocean view.

    The hotel was really nice. We were nervous after reading some of the negative reviews, but we found everything to be excellent. The Wi-fi worked great in our room and we were expecting it to only work in the lobby. Great fast glass elevators. Nice pool with towels provided. The ocean view from the room was awesome. There was even a little refrigerator provided. The walk into town and the Playa Marinero was less than 10 minutes downhill, so it was a little tougher on the way back up.

    Robert, 2 night romance trip, Jun 30, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Very nice facility near the main beach/port. Large, comfortable rooms with prompt and courteous service. The swimming pool is NOT deep. It's fine if you want to just cool off or do a few laps but at 4 ft. of depth if you jump in (or worse, dive in) you will strike bottom. There are a few expensive, OK dining places on the main tourit corridor but to get good and tasty food at reasonable prices you need to get a couple miles out of that area

    tlcnate, 3 night trip, Nov 17, 2018

    Verified Expedia guest review

  • 8.0.Very Good

    Por el Covid habia menos meseros asi que tardaron un poco em el restaurant La habitacion era grande con balcon y muy comoda La piscina toda limpia Nos gusto

    3 night trip, Jul 12, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Starting to show it's age

    The staff were excellent. The rooms were clean, but the hotel is starting to show it's age. Hotel needs newer furniture (or at least paint it) and needs new drapes and bedspreads. Food in the restaurant was expensive... but lot's of restaurants in town and along the beach area that are good. We loved the Caracol's pool, but not the hard wooden beach lounge chairs.

    Bonny, 3 night trip, Mar 3, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Room was very big with a partial sea view. The overall property seemed a bit old or not really in the best state. Breakfast had very limited options. Also location wise is quite in between - quite tricky to walk to the beach or the much nicer Zicatela area. Staff wasn't able to speak one single word in english, which I find surprising in hospitality.

    2 night trip with friends, Dec 31, 2019

    Verified Expedia guest review

See all 71 reviews