2/10 Poor
Dec 21, 2022
Check in experience was terrible. We arrived with our Pet and we were told to leave. The website says pets accepted. We then had the most rude room service staff that we have every day experienced in our life. The staff sent a Salad item incorrectly that need adjusting and instead of simply replacing harassed us in 3 phone calls that they want to charge for replacement. Then when arrived at door raised there voice and harassed more. Lastly, we had a do not disturb on the door and the staff could see we just arrived from the United States. We told them we don’t want anyone entering our room. They entered my our room and of course items were taken. There are some nice employees but the service is highly inconsistent. BEWARE!
John
John, 1-night family trip
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