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Polana Serena Hotel

Photo gallery for Polana Serena Hotel

Exterior
Front of property
Standard Room | View from room
3 restaurants, breakfast, lunch, dinner served; sushi
Lobby

Overview of Polana Serena Hotel

Polana Serena Hotel

4.5 star property
Luxury hotel in Maputo with 3 restaurants and spa
8.8 out of 10 Fabulous
8.8/10 Fabulous

191 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
The price is $220
Price available on 6/22/2023
Map
Avenida Julius Nyerere 1380, Maputo, 00100
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Fitness center
  • 24-hour room service
  • Massage/treatment rooms
  • Babysitting
  • Business center
  • Airport shuttle
  • Terrace
  • 24-hour front desk
For families
  • Babysitting (surcharge)
  • Private bathroom
  • Separate sitting area
  • Premium TV channels
  • Garden
  • Terrace

Room options

About this area

Getting around

  • Maputo (MPM-Maputo Intl.) - 8 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Garaginha - 10 min walk
  • Mundo's - 8 min walk
  • Backroom - 9 min walk
  • Cafe Estoril - 7 min walk
  • Ocean - 11 min walk
Map

About this property

Polana Serena Hotel

Polana Serena Hotel is just 4.4 mi (7.1 km) from the airport and offers a shuttle (available 24 hours) for MZN 200 per person one way. You can visit the spa to be pampered with massages, facials, or aromatherapy, and Varanda All Day Dining, one of 3 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool, and a bar/lounge. The helpful staff and overall value get great marks from fellow travelers.

Languages

Afrikaans, English, French, German, Portuguese, Spanish, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 153 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from noon - midnight
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 10:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 3 restaurants
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Babysitting (surcharge)

What to do

  • Fitness classes

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Built in 1922
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Serena Maisha has 5 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. Guests under 18 years old are not allowed in the spa.

Dining

Varanda All Day Dining - This restaurant serves breakfast, lunch, and dinner.
Delagoa Fine Dining - This restaurant serves lunch and dinner.
Aquarius - This restaurant specializes in sushi and serves breakfast, lunch, dinner, and light fare.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MZN 200 per person (one way)
  • Late check-in between midnight and 6:00 AM can be arranged for an extra charge of 75-percent of room rate

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for MZN 100.0 per day
  • Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chairs

Pool, spa, & gym (if applicable)

  • Guests under 14 years old are not allowed in the swimming pool or fitness facility
  • Guests under 18 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

Polana Serena
Polana Serena Hotel
Polana Serena Hotel Maputo
Polana Serena Maputo
Polana Serena Hotel Hotel
Polana Serena Hotel Maputo
Polana Serena Hotel Hotel Maputo

Frequently asked questions

Does Polana Serena Hotel offer free cancellation for a full refund?
Yes, Polana Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Polana Serena Hotel?
As of Jun 2, 2023, prices found for a 1-night stay for 2 adults at Polana Serena Hotel on Jun 22, 2023 start from $220, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Polana Serena Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Polana Serena Hotel?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Polana Serena Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Polana Serena Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Polana Serena Hotel?
Yes, an airport shuttle is available. The charge is MZN 200 per person one way.
What are the check-in and check-out times at Polana Serena Hotel?
You can check in from noon - midnight. Check-out time is 10:00 AM.
What is there to do at Polana Serena Hotel and nearby?
Onsite recreation at Polana Serena Hotel includes aerobics. Enjoy treatments at the spa and relax in the indoor and outdoor pools. Polana Serena Hotel also has a fitness center and spa services, as well as a garden.
Are there restaurants at or near Polana Serena Hotel?
Yes, there are 3 onsite restaurants, featuring sushi.
Does Polana Serena Hotel have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
What's the area around Polana Serena Hotel like?
Polana Serena Hotel is a short 14-minute walk from Vila Algarve and 16 minutes' walk from Geology Museum. Travelers say this hotel is in a good location.

Reviews

8.8

Fabulous

9.1/10

Cleanliness

8.8/10

Staff & service

8.5/10

Amenities

8.7/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

10/10 Exceptional

Lauren, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Robert, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Gary, 7-night trip
Verified Expedia guest review

8/10 Very Good

One night stop over
Quick one night stop over - Check in was quick , friendly helpful staff, beds comfy, room 415 great view. No milk for tea and coffee in room. Hotel needs Maintainence Ate at the a la cart restaurant food was ok
Tammy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very good hotel for business or leisure
The service is always good, rooms are well appointed and very comfortable. I prefer the main building as it feels more stylish but the new rooms are great as well.
1-night business trip
Verified Hotels.com guest review

6/10 Good

ADITYA, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Car parking, i was staying at 424 which is far from the parking ..You need to look on that
Milton, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Great Colonial Style Hotel - beautiful Setting. Friendly staff. Just very slow food service. Rest is great!
Andrew, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Hotel is beautiful, staff and service are amazing. Didn’t like the breakfast.
Itzik, 5-night business trip
Verified Expedia guest review

10/10 Exceptional

Staying at the Polana Serena is always a wonderful experience
Nathan, 1-night business trip
Verified Hotels.com guest review