When I tried to check in at 9PM, I was told it would be 20 minutes before a room was ready and when they asked if that was OK, I said no. We had been driving all day, check in time is 4PM, it really is not acceptable to wait that long at that time of night. I asked if there would be a discount and another worker snapped at me and said no, if I don't like it, call hotels.com and cancel. Waited 45 min for a room, as did many other guests. There was a dirty towel in the bathroom, the room was in general disrepair, the breakfast was horrible. The staff was rude and not helpful.