I am extremely disappointed with my experience at this hotel. Upon arrival, the property was clearly not 100% functional, with ongoing construction that significantly impacted the comfort and quality of our stay.
What was even more frustrating was the way my family and I were treated by the staff. Despite having confirmed our reservation two months in advance, we were made to feel as though we were an inconvenience and were nearly turned away. The staff showed little empathy or concern for the stress and uncertainty this caused my family.
A hotel should honor confirmed reservations and make guests feel welcome. Instead, we felt unwelcome, frustrated, and disappointed from the moment we arrived. The lack of professionalism, poor communication, and ongoing construction made for a very unpleasant experience. I would not recommend staying here until the hotel is fully operational and staff training improves significantly.