Discover the benefits of being a Silver member

  • Premium Service

    Priority customer service
    As a Silver member, your call will always be prioritized so you speak to a specially trained agent
    Price Guarantee Plus
    If you find a better price on exactly the same stay, we’ll match it and refund the difference
    Hassle-free Travel Guarantee
    Need to change or cancel your booking? We’ll help minimize hotel charges or cancellation fees right away
  • Deals & Offers

    Fast Track offers
    When you qualify for Silver, enjoy offers that will help you to get to your free* night faster and to maintain your Silver status
    Early access to deals
    You’ll be the first to know about our sales and promotions
10

1 year

Step up to Silver

To become a Silver member, simply book and stay 10 nights or more during your current membership year

30

1 year

Strive for Gold

Become a Gold member by booking and staying 30 nights or more during your current membership year

See Gold benefits

Benefits at a glance

Rewards

Silver

Gold

Secret Prices
Collect 10 nights, get 1 free*
Priority customer service
Hassle-free Travel Guarantee
Fast Track offers
Early access to deals
Price Guarantee Plus
Exclusive deals for Gold members

It’s free to join and takes less than a minute

Already a member?

Enjoy the benefits

As a member, the more nights you collect, the more rewards you’ll get. See the benefits for Hotels.com® Rewards, Silver, and Gold membership.

Got a question?

How do I collect nights?

Where’s my missing night?

How do I redeem nights?

How do I unlock Secret Prices?

For answers to questions like these and more, check out our articles. They have all the information you need.

Terms and Conditions

Our loyalty program, Hotels.com® Rewards, is for guests aged 18+ who registered with a valid email address. When you book and stay 10 nights at eligible hotels, you’ll get 1 night free* to redeem at another. We work out the average value of all the 10 nights you’ve collected and give it back to you as a free* night. You just pay taxes and fees. And if you choose a room that costs more, you also pay the difference. You can’t collect or redeem nights when you pay using a discount coupon or if you’re making a reservation for a package vacation. Read the full terms and conditions.

Secret Prices are available to Hotels.com app users, Hotels.com® Rewards members and individuals who unlock Secret Prices on the website by subscribing to Hotels.com by email. Secret Prices will be shown where the “Your Secret Prices” banner is displayed on your search results. Available on select hotels and select dates only. Subject to full terms and conditions.