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FAQs

How do I contact Hotels.com from Cuba? We currently do not have a local number and Toll Free numbers do not work in Cuba yet. The best number to reach us is +1 (417) 521-0845.  

What is the Cuban Currency? The major legal currency for Cuba is the Cuban Convertible Peso, CUC. It’s what you exchange your foreign currency for and make all your purchases with in Cuba. Most tourists will only ever deal with CUC. For international exchange purposes 1.00 Cuban Convertible Peso = $1.00 USD.   Note that there is a 13% penalty charged when exchanging USA dollars cash, so, you will only receive 87 centavos CUC for one USA dollar when changing the money, allowing for the 13% interest.

The second legal currency in Cuba is the Cuban Peso, CUP, which is rarely used by the vast majority of tourists, but it’s still something you should know about as it is perfectly legal for tourists to use.

How to exchange money in Cuba? You can exchange USD for CUC at the airport, most hotels, exchange bureau in town centers and some banks. 

Can my Credit/Debit Card, or Traveler’s Check be used in Cuba? US-issued credit cards, debit cards, and ATM cards do not currently work in Cuba. Traveler’s Checks may also be difficult to cash while in Cuba. Make sure to bring enough cash for your full stay.

Will my cellphone work in Cuba? Will I be able to roam? Although some of the major US carriers have started the Cuba roaming service generally, your U.S. cell phone, texting and smart phone-based Internet will not work in Cuba, or, the connectivity will be limited. Any phone calls may be placed from your guest room in each hotel. Inquire about rates before placing calls, as they are generally very expensive and must be paid for in cash.

Is there Internet access in Cuba? Currently,Wi-Fi is not widely available throughout Cuba except at some hotels. Most hotels also have a business center with computer, with limited hours, where internet service is available. Charges can be up to 12 CUC per hour depending on the hotel. Because of the limited technology in Cuba, it is not uncommon to have internet outages. There are now certain Wi-Fi hot spots throughout public areas in Cuban cities where a card can be purchase for access.

What do I do in case of an emergency? If you have an emergency and need assistance, and you are a US Citizen or resident, you may contact the US Embassy while there. Otherwise, please contact your corresponding embassy or consulate. If you need to call the police while there, you will want to dial 106 from a local telephone for any emergency. Otherwise, you can also dial 104 for an ambulance and 105 for the fire department. Note that you will not find an English-speaking person that answers.

U.S. Embassyin Havana contact information: Calzada between L & M Streets, Vedado, Havana. Main switchboard (53) (7) 839-4100 Hours: 8:00 a.m. to 4:30 p.m. (closed on U.S. and Cuban Holidays)

Emergencies/After Hours: call main switchboard at (+53) (7)-831-4100, dial 1 to speak with emergency operator.