Novotel Viña del Mar

4.0 star property
4-star hotel with outdoor pool, near Acapulco Beach

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Novotel Viña del Mar

Photo gallery for Novotel Viña del Mar

Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers
Front of property
Superior Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, laptop workspace
Breakfast, lunch, dinner served; pool views

Overview of Novotel Viña del Mar


Very good

Property highlights

  • Pet-friendly
  • Pool
  • Free WiFi
  • Spa
  • Free parking
  • Restaurant
Calle 6 N 745, Vina del Mar, Valparaiso, 2520000
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Children's pool
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Conference centre
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Room options

Superior Room, 2 Single Beds

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

Superior Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

Superior Room, 1 Queen Bed with Sofa bed

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

About this area

What's nearby

  • Heart of Vina del Mar

Getting around

  • Santiago (SCL-Arturo Merino Benitez) - 87 min drive
  • Viña del Mar Station - 15 min walk
  • Hospital Station - 23 min walk
  • Miramar Station - 24 min walk
  • Airport shuttle (surcharge)


  • Ristorante Don Vito e Zanoni - 8 min walk
  • San Romano Pizzeria - 8 min walk
  • Pizzeria Monte Amiata - 6 min walk
  • Cholos - 5 min walk
  • Restaurant Pecado del Inca - 14 min walk

About this property

Novotel Viña del Mar

A great choice for a stay in Vina del Mar, Novotel Viña del Mar features an airport shuttle. Guests can indulge in massages, and Veranda serves breakfast, lunch, and dinner. Other features of this upmarket hotel include an outdoor pool, a bar/lounge and a fitness centre.


English, Portuguese, Spanish


Sustainability practices

Eco-friendly cleaning products used
This information is provided by our partners.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 141 rooms
  • Arranged over 14 floors


  • Check-in time from 3:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (10 years old and younger) stays free when occupying the parent or guardian's room using existing bedding


  • Pets allowed (dogs and cats only, 2 total, up to 33 lb per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free secured, covered on-site self-parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options


  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Children's menu

What to do

  • Beach nearby

Working away

  • Business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (2928 square feet of space)


  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Romance packages


  • 1 building/tower
  • Built in 2014
  • Safe-deposit box at front desk
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Spa services
  • Sauna


  • Wheelchair-accessible bathroom dressing table
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Lowered locks/deadbolt
  • Low-height worktop and sink
  • Low-height desk
  • Low-height bed
  • Grab bar near toilet
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 50-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Electric kettle

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free tea bags/instant coffee


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Guests can pamper themselves by indulging in the on-site spa services. Services include massages.


Veranda – This poolside restaurant serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Gourmet Bar – This bar specialises in local cuisine and serves breakfast, brunch and light fare. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The national sales tax (19%) may be charged upon checkout to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travellers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport, along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 19 for adults and USD 19 for children
  • Airport shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)


  • Service animals exempt from fees
  • Pet deposit: USD 100 per stay
  • Pets are allowed for an extra charge of USD 22 per pet, per stay


  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.

Also known as

Novotel Vina Mar Hotel Vina del Mar
Novotel Vina Mar Hotel
Novotel Vina Mar Vina del Mar
Novotel Vina Mar
Novotel Viña del Mar Hotel
Novotel Viña del Mar Vina del Mar
Novotel Viña del Mar Hotel Vina del Mar

Frequently asked questions

Does Novotel Viña del Mar offer free cancellation for a full refund?
Yes, Novotel Viña del Mar does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Novotel Viña del Mar?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Novotel Viña del Mar?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.
Are pets allowed at Novotel Viña del Mar?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 33 lb per pet. There's a charge of USD 22 per pet, per stay, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees.
Is parking offered on site at Novotel Viña del Mar?
Yes, there's free self parking.
Is an airport shuttle service offered by Novotel Viña del Mar?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Novotel Viña del Mar?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Novotel Viña del Mar?
No, this hotel doesn't have a casino, but Vina del Mar Casino (16-min walk) is nearby.
What is there to do at Novotel Viña del Mar and nearby?
Novotel Viña del Mar has an outdoor pool and a sauna, as well as a fitness centre.
Are there restaurants at or near Novotel Viña del Mar?
Yes, Veranda offers al fresco dining and local cuisine.
What's the area around Novotel Viña del Mar like?
Novotel Viña del Mar is in the heart of Vina del Mar, a short 11-minute walk from Avenida Peru and 11 minutes' walk from Acapulco Beach.



Very good




Staff & service




Property conditions & facilities




10/10 Exceptional

Edwin, 1-night trip
Verified Expedia guest review

8/10 Very good

Italo, 2-night trip
Verified Expedia guest review

8/10 Very good

Good location. Nice straff. Clean rooms. Food at the Hotel is under par.
Gaute, 7-night trip with friends
Verified guest review

10/10 Exceptional

Richard and Rosa, 1-night trip
Verified guest review

6/10 Good

Verified Expedia guest review

4/10 Fair

Unsafe?, unhelpful, unprepared
At check-in told pool was not working (not on site but claimed it was on hotel site). Front desk said we could go and swim in the sea (water temp is only 62 deg F)! Barking dog in breakfast restaurant! Crib set up for 14 year old child and only 2 towels when booking was clear on ages and number of guests. Front desk called to ask if there was a fire in the room because computer registered an alarm. No fire and no alarm in room - surely the room alarm should have gone off if the system registered? Front desk did not believe us and came up to ask again. Hearing no alarm they returned. Is the alarm system working - glad we did not have to find out
3-night family trip
Verified guest review

10/10 Exceptional

Great staff and beautiful property
Freddie, 1-night romance trip
Verified Expedia guest review

2/10 Poor

BEWARE. Never, in thousands of hotel stays over the past 40+ years have i been charged to check in early for an available room. This is the discount airline of hotels. 25percent extra to check in at noon vs three pm. Then extra to pay in local currency vs hard currency -they said they would add tax - is this a tax scam? BEWARE!
Paul, 1-night trip
Verified guest review

10/10 Exceptional

Excellent location, staff very friendly and helpful
Verified Expedia guest review

8/10 Very good

Cecilia, 2-night family trip
Verified Expedia guest review