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Collection O Casa de Familia, San Cristóbal

Photo gallery for Collection O Casa de Familia, San Cristóbal

Exterior
Superior Room | Minibar, in-room safe, iron/ironing board, free WiFi
Deluxe Room, 2 Queen Beds | Minibar, in-room safe, iron/ironing board, free WiFi
Standard Room, 2 Double Beds | Minibar, in-room safe, iron/ironing board, free WiFi
Standard Room, 2 Double Beds | Minibar, in-room safe, iron/ironing board, free WiFi

Overview of Collection O Casa de Familia, San Cristóbal

Collection O Casa de Familia, San Cristóbal

3.5 star property
San Cristóbal de las Casas Colonial hotel with restaurant

9.6/10 Exceptional

115 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Restaurant
Map
Av. 5 de Mayo no. 12, esq. c/ Calle 1 de Marzo, San Cristóbal de las Casas, CHIS, 29200

Room options

About this area

What's nearby

  • In De La Merced
  • San Cristóbal de las Casas Cathedral - 4 min drive

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 87 min drive

Restaurants

  • El Fogón de Jovel - 2 min walk
  • El Secreto - 2 min walk
  • Revolución - 3 min walk
  • Lum - 3 min walk
  • Yik Café Andador Eclesiástico - 3 min walk

About this property

Collection O Casa de Familia, San Cristóbal

Enjoy your visit to San Cristóbal de las Casas with a stay at Collection O Casa de Familia, San Cristóbal. Guests will have free perks such as WiFi and self-parking. Fellow travellers say great things about the helpful staff.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 11 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 10:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking is limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant

Travelling with children

  • Children stay for free (see details)

Services

  • Front desk (limited hours)

Facilities

  • 2 buildings/towers
  • Built in 1825
  • Safe-deposit box at front desk
  • Garden

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium digital channels
  • Netflix

Home comfort

  • Heating
  • Fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Refundable deposits

  • Cash Breakage deposit: MXN 500 per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

There is limited hot water on site.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Collection O Casa de Familia
Hotel Casa de Familia San Cristóbal
Collection O Casa de Familia San Cristóbal
Collection O Casa de Familia, San Cristóbal Hotel

Frequently asked questions

Does Collection O Casa de Familia, San Cristóbal offer free cancellation for a full refund?
Yes, Collection O Casa de Familia, San Cristóbal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Collection O Casa de Familia, San Cristóbal?
As of 1 December 2022, prices found for a 1-night stay for 2 adults at Collection O Casa de Familia, San Cristóbal on 7 December 2022 start from €120, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Collection O Casa de Familia, San Cristóbal?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Collection O Casa de Familia, San Cristóbal?
Sorry, pets aren't allowed.
Is parking offered on site at Collection O Casa de Familia, San Cristóbal?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Collection O Casa de Familia, San Cristóbal?
You can check in from 2:00 PM - midnight. Check-out time is noon.
What is there to do at Collection O Casa de Familia, San Cristóbal and nearby?
Collection O Casa de Familia, San Cristóbal has a garden.
Are there restaurants at or near Collection O Casa de Familia, San Cristóbal?
Yes, there's an on-site restaurant. Nearby restaurants include ViaVai (3-min walk), Namandí cafe & crepas (3-min walk) and Rincón Yucateco (4-min walk).
What's the area around Collection O Casa de Familia, San Cristóbal like?
Collection O Casa de Familia, San Cristóbal is a short 4-minute walk from Plaza 31 de Marzo and 4 minutes' walk from San Cristóbal de las Casas Cathedral.

Overall score and ratings

9.6

Exceptional

9.7/10

Cleanliness

9.7/10

Staff & service

9.5/10

Amenities

9.6/10

Property conditions & facilities

9.5/10

Eco-friendliness

10/10 Exceptional

The property was beautiful and staff was so kind attentive and helpful
elaine kang, 16-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Maricela, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful property with a lovely climate! Very nice and helpful staff. Tasty breakfasts :) thank you for a great stay!
Paulina, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Fantastic boutique hotel with an incredible manager , Ana who made our stay wonderful in every way. Only place I would ever stay in San Cristobal
Christoph, 2-night family trip
Verified Expedia guest review

6/10 Good

Beautiful, clean, comfortable, and room with old world decor and details, in a beautiful, secure building. There is a nice garden outside and balconies outside the guest rooms facing the inside atrium. Hotel is in a safe area in the middle of town, walking distance to most tourist sites of interest and to shops and restaurants. Staff was very professional, courteous, and accommodated our requests. Our room had only one window and no air circulating so when we arrived, we were hot in the room. The front desk staff brought us an electric fan and fixed our our problem. The housekeeper got our laundry done very nicely and very quickly for $100 MXP. Complimentary private parking for our vehicle was available. Smart TV in the room was nice to have. We did not have Wifi, however, as the hotel advertised. If it was available, we could not connect to it. We checked one day early because of it, but were not given a refund. The hotel told Expedia CS that we stayed for the duration of our reservation, which is not true.
FLORIANNE, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

We had an amazing stay as Casa de Familia! The hotel was beautiful, elegant, quiet and conveniently located. We would recommend it to anyone and stay there again if we came back to San Cristobal!
Alexander, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Overall a lovely hotel! With a few drawbacks
Overall, as a solo female traveler, I enjoyed my stay. Pros: cozy, beautiful, quiet, clean, and safe hotel (front door is always locked so you ring a bell and receptionist gets you in), and decent location (2-3 blocks away from the main pedestrian streets). Cons: hotel’s restaurant was supposed to be open only for breakfast, but most days was not open at all; walls in the rooms upstairs are thin so you can hear neighbors talking, showering, drying hair; there was no air conditioning in my room and while I didn’t really need (wasn’t too hot), I thought it’d be something good to have; wifi in the room was so slow to the point where it basically didn’t work and I used my data
Egle, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best find of the trip! Small hotel with all the amenities. Beautiful and renovated architecture that looks just like the house in the movie Encanto :) Staff was very friendly and attentive! I hope I will be staying there again if I go to San Cristobal!
Ryan, 4-night trip
Verified Expedia guest review

8/10 Very good

We stayed here in July and again in March. Beautiful hotel and service was excellent I’m July and average in March. Good location. Internet wasn’t the best and had trouble accessing Netflix, but the staff was kind enough to move us to another room. I would stay here again.
Cindi, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Experiencia unica en san cristobal de las casas
Excelente hotel localizado en el corazon de san cristobal. Todo los sitios de interes turisticos muy accesibles a pie. Hay un sin fin de restaurantes en la vecinidad. Cuenta con estacionamento seguro y privado, solo hay que avisar al llegar para que te abran el porton. El hotel es una haciendo restaurada que parece mas hotel de lujo que una vieja casona. Hay muchos hoteles en san cristobal pero yo considedaria este la mejor opcion por la experiencia que ofrece y su hubicacion.
Javier, 2-night family trip
Verified Hotels.com guest review