Guests
All properties in San Cristobal de las Casas, Chiapas, Mexico

Collection O Casa de Familia

3.5-star hotel with restaurant, near San Cristobal de las Casas Cathedral

  • Free WiFi and free parking
From
$34

Image gallery

  • Deluxe Room, 2 Queen Beds - Guest Room
  • Deluxe Room, 2 Queen Beds - Guest Room
  • Living Area
  • Living Area
  • Deluxe Room, 2 Queen Beds - Guest Room
Deluxe Room, 2 Queen Beds - Guest Room. Image 1 of 50
1 / 50Deluxe Room, 2 Queen Beds - Guest Room
Av. 5 de Mayo no. 12, San Cristobal de las Casas, 29200, CHIS, Mexico
9.8.Exceptional.
  • Great location to stay in San Cristobal! On 2 blocks away from Plaza de La Paz. So many…

    Jul 3, 2021

  • Beautiful arquitecture, lots of history

    Apr 23, 2021

See all 77 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Dining options
Shopping
Quiet
  • Free parking
  • Free WiFi
  • Airport transfer

Property highlights

Main amenities

  • 11 guestrooms
  • Daily housekeeping
  • Restaurant
  • Airport shuttle
  • Garden
  • Computer station

For families

  • Private bathroom
  • Premium TV channels
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In De La Merced
  • San Cristobal de las Casas Cathedral - 4 min walk
  • Plaza de La Paz - 2 min walk
  • Mesoamerican Museum of Jade - 2 min walk
  • Regional Costume Museum - 4 min walk
  • Museo de San Cristóbal - 4 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Double Room
  • Deluxe Room, 2 Queen Beds
  • Superior Room
  • Standard Room, 2 Double Beds

What’s around

Landmarks

  • In De La Merced
  • San Cristobal de las Casas Cathedral - 4 min walk
  • Plaza de La Paz - 2 min walk
  • Mesoamerican Museum of Jade - 2 min walk
  • Regional Costume Museum - 4 min walk
  • Museo de San Cristóbal - 4 min walk
  • Church of San Nicolás - 5 min walk
  • Amber Museum of Chiapas - 6 min walk
  • Ex-Convent of Santo Domingo - 6 min walk
  • Mayan Textile Center - 7 min walk
  • Arches of Carmen - 8 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 73 min drive
  • Airport shuttle (surcharge)
map
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Av. 5 de Mayo no. 12, San Cristobal de las Casas, 29200, CHIS, Mexico

At a glance

Hotel size

  • This hotel has 11 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle from 6 AM to 10 PM*

Parking

  • Free onsite self parking
  • Onsite parking limited
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Restaurant

Working away

  • Computer station

Services

  • Front desk (limited hours)
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Number of buildings/towers - 2
  • Year Built - 1825
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Be entertained

  • 42-inch Smart TV
  • Netflix
  • Premium TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Refundable depositPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Cash Breakage deposit: MXN 500 per stay

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 2000.00 per person (roundtrip)

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Policies

There is limited hot water on site.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Also known as

  • Hotel Casa Familia San Cristóbal San Cristóbal de las Casas
  • Casa Familia San Cristóbal
  • Casa Familia San Cristóbal San Cristobal de las Casas
  • Casa Familia San Cristobal
  • Collection O Casa de Familia Hotel
  • Hotel Casa Familia San Cristóbal
  • Hotel Casa de Familia San Cristóbal
  • Collection O Casa de Familia San Cristobal de las Casas
  • Collection O Casa de Familia Hotel San Cristobal de las Casas
  • Casa Familia San Cristóbal San Cristóbal de las Casas
  • Casa Familia San Cristóbal
  • Hotel Casa Familia San Cristóbal San Cristobal de las Casas
  • Hotel Casa Familia San Cristóbal
  • Hotel Hotel Casa de Familia San Cristóbal
  • Hotel Casa de Familia San Cristóbal San Cristobal de las Casas

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Collection O Casa de Familia does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Sorry, pets aren't allowed.
  • You can check in from 2:00 PM - midnight. Check-out time is noon.
  • Yes, there's an onsite restaurant. Nearby restaurants include ViaVai (3-min walk), Namandí cafe & crepas (3-min walk), and Funky burritos and mezcales (4-min walk).
  • Yes, an airport shuttle is available from 6 AM to 10 PM on request. The charge is MXN 2000.00 per person roundtrip.
  • Collection O Casa de Familia has a garden.
9.8.Exceptional.
  • 10.0.Exceptional

    It's a beautiful hotel with gorgeous garden. The staff was very attentive and helpful. Will definitely stay there again when we visit San Cristobal de las Casas.

    2 night family trip, Apr 18, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    El mejor lugar para tu estancia en San Cristóbal

    Hermosisimo lugar para quedarse. Las fotos no le hacen justicia. Está aún más precioso ya que entras. El staff es excelente. Siempre atentos y amables. El lugar extremadamente limpio y la ubicación esta perfecta! Caminando de la plaza principal pero también vallado en la noche. Me encantó y regresaremos

    Aranzazu, 6 night trip, Dec 12, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Perfect place!

    It was a fantastic room in a fantastic location. There were lots of nice amenities and beautiful pieces in the room and in the common areas. It is close the the Zocalo and everything you would want in a hotel in San Cristobal.

    Eric, 1 night trip, Sep 25, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    San Cristobal de las Casas

    Beautiful boutique hotel in the heart of San Cristobal, the hotel it is literally a renovated house, the decor is great, the staff was very friendly and helpful

    Ramon, 2 night trip, Sep 9, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Todo me gusto y todo muy limpio y ubicacion, me boberia a hospedarme en ese hotel

    Veronica, 6 night trip with friends, Mar 15, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    This is a beautiful place with extra helpful staff. Our room was spacious and comfortable. My only comment is that standing water makes the bathroom smell terrible, but it went away as soon as we used the shower.

    2 night romance trip, Mar 8, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The hotel is a former residence that has around 16 rooms. They surround a beautiful courtyard in the front or a park-like space in the rear. The staff were extremely attentive including fixing special meals for us on request (like breakfast at 4 pm). Internet screamed at 100 mb transfer speed. TV had cable including free Netflix. The beds were comfortable and the bathroom was spotless. There is usually at least one person on duty that speaks english but, even if there wasn't, they aren't uptight translating english using phone translation or hand signs. All in all we will never stay anywhere else when we return to San Cristobal. Just an excellent experience.

    16 night romance trip, Mar 5, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    A newly remodeled boutique style hotel, and one of the best I have ever seen. The owners took every consideration for guests in consideration. From the showers to coffee maker, beds, lighting, room service, to every aspect is wonderful. Again, more than this, the staff members go out of their way to ensure a comfortable stay. Thank you to front desk staff. Also, the restaurant is amazing! Thank you, Chef Victor and Jose!. My pareja was a little ill, and these folks made her a soup off menu, and she is already feeling better. Ten stars. We don't want to leave! (-:

    1 night business trip, Jan 9, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    The property is beautiful and modern, well located, with every thought of guest experience considered. More than anything, the staff members are all very accommodating and friendly.

    PuertoTommy, 1 night romance trip, Jan 8, 2020

    Verified Orbitz guest review

  • 8.0.Very Good

    This is a wonderful hotel

    This is an excellent hotel that is walking distance from everything, or you can easily get a taxi. The staff is very nice and accommodating. We could not arrive until 1:30 in the morning, but there is an overnight staff every night, so we were able to arrange a late check-in. The only thing I did not love was that there was no temperature control in our room, or at least none that we could find, so the room was sometimes a little cold or a little stuffy. This was a minor issue though and the incredibly comfortable bed and well stocked minibar totally made up for it.

    Matthew, 4 night trip, Dec 14, 2019

    Verified Hotels.com guest review

See all 77 reviews