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Casa Balam Cancun

Photo gallery for Casa Balam Cancun

Smart TV
Outdoor pool
Outdoor pool
Outdoor pool

Overview of Casa Balam Cancun

Casa Balam Cancun

3.0 star property
Adults-only hotel with outdoor pool, near Las Palapas Park

6.6/10 Good

14 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Kitchenette
  • Non-smoking
  • Air conditioning
Gladiolas, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • In Downtown Cancun
  • Plaza Las Americas - 10 min drive
  • Puerto Cancun Marina Town Center - 8 min drive
  • Cancun Mall - 13 min drive
  • Ultramar Ferry Puerto Juárez - 11 min drive
  • Playa Tortugas - 12 min drive
  • Langosta Beach - 14 min drive
  • Tortuga Beach - 10 min drive
  • Forum Beach - 20 min drive
  • Cancun Convention Center - 22 min drive
  • La Isla Shopping Mall - 23 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 32 min drive
  • Beach shuttle (surcharge)


  • La habichuela Cancun - 2 min walk
  • Buonissimo Trattoria Italiana - 2 min walk
  • Gory Tacos - 4 min walk
  • El Rinconcito de Puebla - 4 min walk
  • 100% NATURAL - 4 min walk

About this property

Casa Balam Cancun

Enjoy your visit to Cancun with a stay at Casa Balam Cancun. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A poolside bar and a terrace are offered, and in-room conveniences include refrigerators and microwaves.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 13 rooms


  • Check-in time from 4:00 PM - 8:00 PM
  • Minimum check-in age - 18
  • Check-out time is 10:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • There is no front desk at this property
  • Guests must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18


  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 25+ Mbps)


  • Free uncovered onsite valet parking


  • Beach shuttle*

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar

What to do

  • Beach shuttle (surcharge)


  • Tour/ticket assistance
  • Laundry facilities
  • Beach shuttle (surcharge)


  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool


  • Handrails in stairways
  • Well-lit path to entrance


  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch Smart TV

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)

Food and drink

  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchenette
  • Cookware, dishes, and utensils


  • Housekeeping (on request)
  • In-room safe

Fees & policies

Optional extras

  • Beach shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 9:30 AM to 7:30 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property does not have elevators.

This property accepts mobile payments. Cash is not accepted.

Mobile payment options include: PayPal.

Also known as

Palapas Suites Hotel Cancun
Palapas Suites Hotel
Palapas Suites Cancun
Cancun Palapas Suites Hotel
Palapas Suites
Cancun Palapas Suites
Casa Balam Cancun Hotel
Casa Balam Cancun Cancun
Casa Balam Cancun Hotel Cancun

Frequently asked questions

Does Casa Balam Cancun offer free cancellation for a full refund?
Yes, Casa Balam Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Casa Balam Cancun?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Casa Balam Cancun?
Yes, there's an outdoor pool. Guests have pool access from 9:30 AM to 7:30 PM.
Are pets allowed at Casa Balam Cancun?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Casa Balam Cancun?
Yes, there's free valet parking.
What are the check-in and check-out times at Casa Balam Cancun?
You can check in from 4:00 PM - 8:00 PM. Check-out time is 10:00 AM. Contactless check-in and check-out are available.
Is there an onsite casino at Casa Balam Cancun?
No, this hotel doesn't have a casino, but PlayCity Casino (13-min walk) and Royal Yak Casino and Sports Book (3-min drive) are both nearby.
What is there to do at Casa Balam Cancun and nearby?
Casa Balam Cancun has an outdoor pool and a picnic area, as well as a garden.
Are there restaurants at or near Casa Balam Cancun?
Yes, there's an onsite restaurant. Nearby restaurants include Gory Tacos (4-min walk), El Rinconcito de Puebla (4-min walk), and 100% NATURAL (4-min walk).
Does Casa Balam Cancun have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a refrigerator, a microwave, and cookware.
What's the area around Casa Balam Cancun like?
Casa Balam Cancun is in Downtown Cancun, a short 1-minute walk from Las Palapas Park and 9 minutes' walk from Market 28.

Overall score and ratings






Staff & service




Property conditions & facilities



2/10 Poor

When we reached there they told us that they already informed expedia in November that their AC is not working and they cancelled all the reservation. But I found many people still coming in and getting room. We got a cheap deal from expedia so they thought why not make more money by telling us any lie and letting come-serve customers in for more money. They put us in one of their Airbnb far away further into downtown with bare minimum facilities. It was a really poor experience.
4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The staff were all amazing!! At check-in (I cant remember her name) but she was so warm and welcoming and helpful!! Boy did I make a perfect choice in place to stay. Can’t wait to come back again 😊🎒
Ty, 5-night romance trip
Verified Expedia guest review

6/10 Good

Quirky hotel downtown
An unusual place. No hotel sign outside Just a bar and coffee shop ... hotel is in back. Pros: Room is new and great. Kitchenette with induction cooktop. Big smart TV. Cons: Room is humid, window to corridor which was brightly lit - thin curtains so room was not dark at night. Stayed two nights, room was not cleaned. No front desk.
ANDREW, 2-night trip
Verified guest review

8/10 Very Good

Jannik, 2-night trip
Verified guest review

4/10 Fair

Alan, 2-night business trip
Verified guest review

2/10 Poor

Me pase 4 horas buscando el hotel marque a el numero y nadie contesto nunca
1-night trip
Verified Expedia guest review

4/10 Fair

2-night trip
Verified Expedia guest review

2/10 Poor

Michela, 1-night trip with friends
Verified guest review

10/10 Exceptional

Excelente en todos los aspectos, higiene, atencion, queda muy cerca de la parada del bus, es una zona muy tranquila y confortable...
Jose, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Muy cómodo y buena atención lo recomiendo ampliamente
4-night trip
Verified Expedia guest review