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All properties in Mahahual, Quintana Roo, Mexico

Hotel Jaiba Mahahual

Adults-only hotel with outdoor pool, near Mahahual Beach

  • Free WiFi and free parking
From
$48

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
Outdoor Pool. Image 1 of 58
1 / 58Outdoor Pool
9.6.Exceptional.
  • Great personalized service. Great nature views and price

    May 11, 2019

  • Great room, friendly staff, close to road

    Apr 17, 2019

See all 17 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 10 smoke-free guestrooms
  • Daily housekeeping
  • Outdoor pool
  • Rooftop terrace
  • Airport shuttle
  • Terrace

What’s around

  • Mahahual Beach - 23 min walk
  • Costa Maya Port - 28 min walk
  • Mahahual Lighthouse - 18 min walk
  • Maya Water Park - 26 min walk
  • Dolphin Discovery - 27 min walk
  • Surfinggreen - 35 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Superior Room, Balcony, Pool View
  • Standard Room, Terrace
  • Standard Room
  • Junior Double Room, 1 King Bed
  • Premium Room, Terrace, Pool View
  • Comfort Room

Location

  • Mahahual Beach - 23 min walk
  • Costa Maya Port - 28 min walk
  • Mahahual Lighthouse - 18 min walk

What’s around

Landmarks

  • Mahahual Beach - 23 min walk
  • Costa Maya Port - 28 min walk
  • Mahahual Lighthouse - 18 min walk
  • Maya Water Park - 26 min walk
  • Dolphin Discovery - 27 min walk
  • Surfinggreen - 35 min walk
  • Banco Chinchorro Biosphere Reserve - 5 mi / 8 km
  • Sian Ka'an Biosphere Reserve - 23.1 mi / 37.2 km
  • Arrecifes de Xcalak National Park - 19.6 mi / 31.6 km

Getting around

  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 10 rooms

Arriving/leaving

  • Check-in time 3 PM-8:00 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking
  • Onsite parking limited

Other information

  • Smoke-free property
  • Caters to adults only
*See small print for additional details or extra charges

In the hotel

Things to do

  • Outdoor pool
  • Ecotours on site

Working away

  • Meeting rooms

Services

  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning

Sleep well

  • Premium bedding

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Shower only
  • Free toiletries

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Small print

Also known as

  • Hotel Jaiba Mahahual
  • Hotel Jaiba Mahahual Mahahual
  • Hotel Jaiba Mahahual Hotel Mahahual
  • Jaiba Mahahual
  • Hotel Jaiba
  • Hotel Jaiba Mahahual Hotel

Optional extras

Credit card charges are subject to an extra charge of 2 percent

Early check-in can be arranged for an extra charge of MXN 500 (subject to availability)

Late check-out can be arranged for an extra charge of MXN 900 (subject to availability)

Airport shuttle service is offered for an extra charge

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 6:00 AM to midnight.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property only accepts credit cards and cash for all bookings.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Jaiba Mahahual does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to midnight.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - 8:00 PM. There's a charge of MXN 500 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of MXN 900 (subject to availability). Express check-in and check-out are available.
  • Yes. Nearby restaurants include Pizza Papi (14-min walk), Luna De Plata (2.2 mi), and Restaurant Maya Luna (4.2 mi).
  • Yes, an airport shuttle is available.
  • Onsite recreation at Hotel Jaiba Mahahual includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a picnic area and a garden.
9.6.Exceptional.
  • 10.0.Exceptional

    Excellent!

    It was great! Excellent service. Would definitely come back!!

    Maria, 1 night trip, Sep 2, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    New hotel with very friendly staff

    Best service I have ever had, feels like at friends house not in a hotel. Location a bit outside, but taxi only 20 pesos per trip. Amazing relax area on the roof. My best recommendations! And the welcome surprise on my bed i swear was something so sweet and amazing! Thank you

    Neringa, 3 night trip, Dec 24, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excelente

    Tuvimos una experiencia excelente mi esposa y yo quedamos satisfechos del hotel , tienen un excelente servicio las chicas que nos atendieron fueron amables desde la llegada , recomendadisimo el hotel

    Nestor francisco, 2 night trip, Nov 10, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Bel établissement

    Très bon accueil. Jolie chambre. Nous avons été surclassé. A savoir : il faut compter 15 minutes à pied pour se rendre à la plage.

    Christian, 2 night trip, Feb 15, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Un Lugar Especial en Mahahual

    Fue una estancia perfecta, no hay otra palabra para describirlo. El hotel es muy bonito, siempre limpio, adecuado a lo que buscaba, cómodo y con lo necesario para pasarla rico, el internet es excelente. Las chicas en recepción son muy atentas, amables, siempre preocupadas por la comodidad y bienestar del huésped y además, puedes confiar en sus consejos sobre sitios a visitar para comer o disfrutar en Mahahual y alrededores. En general mi familia y yo quedamos muy satisfechos con el Hotel Jaiba. lo recomendamos definitivamente y creemos que es un lugar especial en esa joya que es Mahahual.

    Alfonso, 5 night family trip, Jul 24, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fue una estancia verdaderamente agradable, unas atenciones únicas, el recibimiento fue de lo mejor, quedamos muy satisfechos con el servicio. Gracias

    Nessde, 2 night family trip, Apr 21, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Muy bonito hotel, cómodo y muy limpio excelente atención

    1 night trip, Apr 20, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    La calidez de la srita de la recepcion es increible. Definitivamente, me volvere a hospedar de nuevo aqui.

    1 night trip, Apr 17, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Muy bien

    Muy amable la recepcionista, nos atendieron muy bien y super limpias las áreas

    Viridiana, 1 night romance trip, Mar 29, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excelente anfitrionas Sol y Diana

    alma, 1 night trip, Mar 24, 2019

    Verified Hotels.com guest review

See all 17 reviews