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All properties in Costa Mujeres, Quintana Roo, Mexico

Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

All-inclusive beachfront property with free water park, near Mujeres Beach

  • Free buffet breakfast, free WiFi, and free parking
From
$624

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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Vialidad Paseo Mujeres, Manzana 1, Costa Mujeres, 77400, QROO, Mexico
7.8.Good.
  • From entertainment- Samir and Elle did a fabulous job keeping us busy. Shows in the…

    Nov 24, 2020

  • First of all the staff at the front desk was not friendly at all, so that was our first…

    Nov 14, 2020

See all 37 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

The following facilities or services will be unavailable from July 1 2021 to June 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Free breakfast
    • Free parking
    • Pool
    • Free WiFi
    • Gym
    • Non-smoking

    Property highlights

    Main amenities

    • 80 smoke-free guestrooms
    • Daily housekeeping
    • On the beach
    • 8 restaurants and 2 beach bars
    • Full-service spa
    • 3 outdoor pools

    Feel at home

    • Free cribs/infant beds
    • Children's pool
    • Playground on site
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (free)

    What’s around

    • On the beach
    • Mujeres Beach - 10 min walk
    • Ultramar Ferry Puerto Juárez - 7.7 mi / 12.4 km
    • Garrafon Natural Reef Park - 8.3 mi / 13.4 km
    • Norte Beach - 8.9 mi / 14.3 km
    • Puerto Cancun Marina Town Center - 10.1 mi / 16.2 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Family Selection Junior Suite Beachside
    • Family Selection Junior Suite Beachside Ocean View
    • Family Selection Junior Suite Beachside Panoramic Ocean View

    What’s around

    Landmarks

    • On the beach
    • Mujeres Beach - 10 min walk
    • Ultramar Ferry Puerto Juárez - 7.7 mi / 12.4 km
    • Garrafon Natural Reef Park - 8.3 mi / 13.4 km
    • Norte Beach - 8.9 mi / 14.3 km
    • Puerto Cancun Marina Town Center - 10.1 mi / 16.2 km
    • Playa Tortugas - 12.5 mi / 20.1 km
    • Langosta Beach - 13.3 mi / 21.4 km
    • Tortuga Beach - 13.8 mi / 22.2 km

    Getting around

    • Cancun Intl. Airport (CUN) - 48 min drive
    map
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    Vialidad Paseo Mujeres, Manzana 1, Costa Mujeres, 77400, QROO, Mexico

    At a glance

    Size

    • 80 rooms
    • Arranged over 3 floors

    Arriving/leaving

    • Check-in time 3 PM-midnight
    • Check-out time is noon

    Restrictions related to your trip

    • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required

    Children

    • Babysitting*
    • Free children's club

    Pets

    • No pets or service animals allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site

    Other information

    • Smoke-free property
    *See fees and policies for additional details or extra charges

    At the property

    Taking the kids?

    • Children's club (free)
    • In-room childcare (surcharge)
    • Supervised childcare/activities (free)

    Food and drink

    • Free buffet breakfast daily
    • 8 restaurants
    • 4 bars/lounges
    • 2 beach bars
    • 2 poolside bars
    • Coffee shop/cafe
    • Snack bar/deli
    • Swim-up bar
    • 24-hour room service

    Things to do

    • Fitness classes on site
    • Pilates classes on site
    • Playground on site
    • Tennis lessons on site
    • Volleyball on site
    • Yoga classes/instruction on site
    • Ecotours nearby
    • Golf lessons available nearby
    • Kayaking nearby
    • Sailing nearby
    • Scuba diving nearby
    • Snorkeling nearby
    • Surfing/bodyboarding nearby
    • Windsurfing nearby

    Working away

    • Business center
    • Number of meeting rooms - 12
    • Conference space
    • Conference space size (feet) - 10710
    • Conference space size (meters) - 995
    • Conference center

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Number of buildings/towers - 1
    • Year Built - 2018
    • Elevator
    • ATM/banking
    • Safe-deposit box at front desk
    • Garden
    • Terrace

    Accessibility

    • Accessible bathroom
    • Wheelchair-accessible parking
    • Wheelchair-accessible public restroom
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible meeting spaces/business center
    • Wheelchair-accessible on-site restaurant
    • Wheelchair-accessible lounge
    • Visual alarms in hallways
    • Grab bar - near toilet
    • Accessible bathtub
    • Visual fire alarm

    Languages Spoken

    • English
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Espresso maker
    • Coffee/tea maker
    • Bathrobes
    • Slippers
    • Iron/ironing board

    Sleep well

    • Pillow menu
    • Blackout drapes/curtains
    • Soundproofed rooms
    • Turndown service
    • Memory foam mattress

    Things to enjoy

    • Private spa tub
    • Separate dining area
    • Separate sitting area
    • Furnished balcony or patio

    Freshen up

    • Private bathroom
    • Designer toiletries
    • Hair dryer

    Be entertained

    • 55-inch Smart TV
    • Netflix
    • Digital TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe

    Special features

    All inclusive

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
    Gratuities and taxes
    Taxes are included.
    Food and beverages
    • All à la carte meals and snacks included
    • In-room minibar (all beverages included)

    Not included
    • Gratuities

    Spa

    Zentropia SPA has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

    The spa is open daily. Guests under 18 years old are not allowed in the spa.

    Recreation

    On Site

    • Fitness facilities
    • Outdoor tennis courts -
    • Sauna
    • Tennis on site
    • Fitness classes on site
    • Pilates classes on site
    • Playground on site
    • Tennis lessons on site
    • Volleyball on site
    • Yoga classes/instruction on site
    • Free water park access

    Nearby

    • Ecotours nearby
    • Golf lessons available nearby
    • Kayaking nearby
    • Sailing nearby
    • Scuba diving nearby
    • Snorkeling nearby
    • Surfing/bodyboarding nearby
    • Windsurfing nearby

    Fees & policies

    Children and extra bedsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • In-room babysitting is available for an extra charge

    Pool, spa, and gym (if applicable)Pay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Guests under 18 years old are not allowed in the spa
    • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

    Policies

    Noise-free guestrooms cannot be guaranteed.

    Guests can rest easy knowing there's a smoke detector and a security system on site.

    This property accepts credit cards and debit cards. Cash is not accepted.

    Also known as

    • Family Selection Grand Palladium All Inclusive
    • Family Selection Grand Palladium All Inclusive
    • Family Selection Grand Palladium Costa Mujeres All Inclusive
    • Family Selection Grand Palladium Resort All Inclusive
    • Family Selection Grand Palladium Resort All Inclusive
    • Family Selection Grand Palladium Costa Mujeres All Inclusive
    • Family Selection Grand Palladium Resort All Inclusive
    • Family Selection Grand Palladium Costa Mujeres All Inclusive

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there are 3 outdoor pools and a children's pool.
    • Sorry, pets and service animals aren't allowed.
    • You can check in from 3 PM - midnight. Check-out time is noon.
    • Yes, there are 8 onsite restaurants. The dining venue will be unavailable from July 1 2021 to June 1 2022 (dates subject to change). Nearby restaurants include Minino's (8.8 mi), La Catrina (8.8 mi), and Rolandi's (8.8 mi).
    • No, this property doesn't have a casino, but PlayCity Casino (14-min drive) and Royal Yak Casino and Sports Book (15-min drive) are both nearby.
    • Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Additional recreation onsite includes aerobics, Pilates, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive also has 2 poolside bars, 2 beach bars, and a sauna, as well as a fitness center, an arcade, and a garden.
    7.8.Good.
    • 4.0.Fair

      This hotel will use 2 hours of your time/vacation to talk you into a membership "timeshare". The staff is trained to beg you to listen and walk some of the hotel rooms to convince you spend a hefty amount of money on their timeshare packages. The staff is super friendly and nice but I surely didn't appreciate the 2 hours my family lost listening to a couple of men trying to sell my husband and I a timeshare package.

      Raquel, 5 night family trip, Jul 5, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Absolutely beautiful property and outstanding amenities! Nothing is perfect but this was as near perfect as it could be. Lovely room. Awesome pools. Best and most consistently excellent customer service we have ever experienced, from golf cart drivers to family host, restaurant workers, bell hops..every one was accommodating, kind, and all seem to truly love there jobs

      5 night trip with friends, Nov 3, 2019

      Verified Travelocity guest review

    • 8.0.Very Good

      First Impression: The resort is beautiful. We were not found on the list to access the resort, luckily I was able to find my booking confirmation. We waited for a while at the front lobby to do private check in at the Family Selection. My emailed room request was never responded to, I did not get what I asked for in terms of beds but was accommodated next day. FamilyBoss items a nice touch. The Family Selection: Staff in the Family Selection kids club were great in the building and poolside. Fernanda was an amazing family host, she truly went out of her way to meet our needs, even after we moved rooms and were technically assigned a new host. The family pool with Carla and the activities they provide were great additions to our stay, I think my daughter (Age 4) would have preferred we stayed there from open to close. Food and drinks at Es Niu were also very good. The resort wasn’t especially busy when we were there, but the perks of Family Selection were not well communicated. I wasn’t sure if we were allowed to use the pool at TRS (adults only of course) or not, also not clear on the beach which area is for Family Selection. We had popcorn brought to our room by the Family Host, as I saw someone else with it otherwise I would not have known it was available. The Food: Generally I would say the food was quite good. Italian restaurant and Sports Bar, I would skip next time. Highly recommend Piacere for amazing coffees by Karim and their desserts! Wings at Thai, a must!

      8 night family trip, Sep 30, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Beautiful property and the staff was so nice and helpful. Our room was near the beach and also ocean view. Great restaurants.

      10 night family trip, Aug 6, 2019

      Verified Expedia guest review

    • 2.0.Poor

      The food wasn’t good. The restaurants are sooo far, be ready to walk and walk and walk in the heat!

      Guest, 3 night family trip, Jun 21, 2019

      Verified Travelocity guest review

    • 10.0.Exceptional

      I have travel around the world and I have never seen such an impressive resort like GP Costa Mujeres. Is a brand new, well thought facility. Most of the staff are still in training and learning in the process but they don't stop short in trying to make everyone visit unforgettable.

      Joe, 4 night family trip, Jun 10, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      I love the food and the rooms, the staff was a little rood specially the guys providing the cart transportation.

      3 night family trip, May 30, 2019

      Verified Expedia guest review

    • 2.0.Poor

      My opinion hotel is not ready to accept people. The food is terrible . the beach is terrible, there are no toilets on the beach, there is no food either.hotel maximum 2 stars but not 5

      7 night family trip, Apr 9, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Love attention to detail from our concierge services ; Fernanda and all the friendly staffs - raffi, oscar...etc

      Cyril, 12 night family trip, Aug 15, 2019

      Verified Expedia guest review

    • 4.0.Fair

      Chasco inesperado

      El servicio en general de Alimentos y bebidas malo. Súper lento aunque no tengan mucha gente, la carne dura, alimentos mal preparados con exceso de sal o sin sal de plano. El desayuno sin muchas opciones si no comes huevo o fruta. Guisados terribles. El pan dulce es bueno, los pasteles de Piacere buenísimos pero en todos lados el común denominador es lentitud excesiva. Las bebidas con exceso de hielo, no saben a nada desde un refresco hasta un coctel. Los vasos de los bares los medio enjuagan (solo agua sin jabón) y vámonos a servir mas bebidas. El agua que te ofrecen en botellas de vidrio es vil agua de la llave hiperclorada (intomable) Es una lástima porque el hotel es nuevo y bonito, pero falta más atención a los detalles. Cero uso de cubrebocas en elevadores, cero alcohol en gel en elevadores y en casi ningún restaurante, hasta el personal trae casi siempre mal puesto el cubrebocas. Necesitan mayor control de calidad.

      Norma, 3 night family trip, Apr 18, 2022

      Verified Hotels.com guest review

    See all 37 reviews