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River Terrace Resort & Convention Center, Gatlinburg

2.5 stars
240 River RoadGatlinburgTN37738United States of America, 800-491-6126
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Good3.5 / 5
Location
Great location
Service
Fantastic service
Vibe
Vibe is not too good
WiFi
WiFi system needs upgrading
1353See all 1,353 Hotels.com reviews
From 805 reviewsTripAdvisor Traveller Rating

River Terrace Resort & Convention Center, Gatlinburg

Hotel Info: 866-539-8117

from $79
  • Room, 1 King Bed, River View
  • Room, 2 Queen Beds, River View
  • Standard Room, 1 King Bed
  • Standard Room, 2 Queen Beds

At a glance

Key facts

Hotel size

  • This hotel has 205 rooms

Arriving/leaving

  • Check-in time starts at 4:00 PM
  • Check-out time is 10 AM
  • Express check-out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets allowed *

  • Restrictions apply *

  • 1 per room (up to 60 lb)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

  • Free RV/bus/truck parking

Other information

  • Smoke-free property

Also known as

  • River Terrace
  • River Terrace Resort
  • River Terrace Resort Gatlinburg
  • River Terrace Resort Hotel
  • River Terrace Resort Hotel Gatlinburg
  • River Terrace Gatlinburg
  • River Terrace Hotel Gatlinburg
  • River Terrace Resort And Convention Center
  • River Terrace Resort Convention Center

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Mandatory fees

Deposit: USD 50.00 per stay

Pet deposit: USD 100.00 per stay

Optional extras

Pets are allowed for an extra charge of USD 170 per accommodation, per stay

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
Things to do
  • Outdoor seasonal pool
  • Outdoor pool
  • Hiking/biking trails on site
  • Golfing nearby
  • Mountain biking nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Snowboarding nearby
Working away
  • Number of meeting rooms - 9
  • Conference space
  • Conference space size (feet) - 21128
  • Conference space size (meters) - 1902
  • One meeting room
  • Conference center
Services
  • 24-hour front desk
  • Laundry facilities
  • Wedding services
Facilities
  • Number of buildings/towers - 7
  • Elevator/lift
  • Picnic area
  • Fireplace in lobby

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Dining

Drafts Sports Bar - This sports bar specializes in American cuisine and serves breakfast, lunch, and dinner.

River Terrace Resort & Convention Center, Gatlinburg’s small print

Also known as

  • River Terrace
  • River Terrace Resort
  • River Terrace Resort Gatlinburg
  • River Terrace Resort Hotel
  • River Terrace Resort Hotel Gatlinburg
  • River Terrace Gatlinburg
  • River Terrace Hotel Gatlinburg
  • River Terrace Resort And Convention Center
  • River Terrace Resort Convention Center

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Mandatory fees

Deposit: USD 50.00 per stay

Pet deposit: USD 100.00 per stay

Optional extras

Pets are allowed for an extra charge of USD 170 per accommodation, per stay

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.5 /5 from 1353 reviews

River Terrace Resort & Convention Center, Gatlinburg
Poor1.0 / 5
Spend a little more and stay somewhere else
BED BUGS!!! My son and I stayed for 2 nights. On the 1st night he complained about being itchy but I didn't notice anything when I pulled the sheets back and my bed was fine. When we got up on the next day he had bites from head to toe. He looked like he had been eaten alive. We complained and got a full refund and the staff was very accommodating. I wasn't expecting much for $89/night but this was unacceptable.Here are a few other things you should know if you plan on staying here; the pillows are thin and flimsy, the bathroom linens are hard and scratchy, the soap was so cheap it barely lathered, the tv was at least 10 years old (not a flat screen), there was no premium cable movie channel, the wifi was useless for streaming video or anything that required more bandwidth than checking email, there was no included breakfast, the restaurant food was the worst that I've been served in a public place (I think they used fake or powdered cheese on my nachos. The consistency was grainy and it tasted disgusting). Horrible stay. I wish I had spent a little more money and stayed some place nicer.
2 night family trip
River Terrace Resort & Convention Center, Gatlinburg
Excellent4.0 / 5
In the middle of it all
Nice family stay.
1 night family trip
River Terrace Resort & Convention Center, Gatlinburg
Fair2.0 / 5
Gatlinburg was a great place to be able to walk to shops
3 night family trip
River Terrace Resort & Convention Center, Gatlinburg
Outstanding5.0 / 5
clean good services
clean room hotel staff very helpful
3 night romance trip
River Terrace Resort & Convention Center, Gatlinburg
Excellent4.0 / 5
Great location,very clean.A little bit of road noise.
2 night family trip

See all reviews

River Terrace Resort & Convention Center, Gatlinburg

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