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Oakwood Hotel & Residence Surabaya

Photo gallery for Oakwood Hotel & Residence Surabaya

Front of property – evening/night
Indoor pool, open 6 AM to 9 PM, pool loungers
Terrace/patio
Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds
Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Overview of Oakwood Hotel & Residence Surabaya

Oakwood Hotel & Residence Surabaya

5.0 star property
Suburban hotel in Surabaya with indoor pool and restaurant

9.6/10 Exceptional

13 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Jl.Raya Kertajaya Indah No.79 Manyar, Surabaya, 60116

Room options

About this area

Getting around

  • Surabaya (SUB-Juanda) - 16 min drive
  • Surabaya Pasar Turi Station - 10 min drive
  • Surabaya Gubeng Station - 17 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Texas Chicken - 7 min walk
  • Din Tai Fung - 8 min walk
  • Excelso - 8 min walk
  • Bakerzin - 8 min walk
  • Ta Wan Restaurant - 8 min walk

About this property

Oakwood Hotel & Residence Surabaya

Oakwood Hotel & Residence Surabaya offers an airport shuttle (available 24 hours) for IDR 500000 per vehicle one-way. Guests can take a dip in the indoor pool or grab a bite to eat at Spice, which serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include a bar/lounge, a fitness centre and a snack bar/deli. Fellow travellers like the shopping.

Languages

English, Indonesian, Japanese, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 144 rooms
  • Arranged over 30 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)
  • Local/corner shop

Working away

  • 4 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness centre
  • An indoor pool

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance

Languages

  • English
  • Indonesian
  • Japanese
  • Malay

Room amenities

Be entertained

  • Tablet computer
  • MP3 docking station
  • 42-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Tempur-Pedic mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water
  • Paper towels

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Spice – This restaurant serves breakfast, lunch and dinner.
Deckside – On-site café. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of IDR 500000 per vehicle (one-way)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for IDR 350000.0 per night
  • Airport shuttle for children between the ages of 4 and 12 costs IDR 500000 (one-way)

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 6 AM to 9 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Oakwood Hotel Surabaya
Oakwood Surabaya
Oakwood & Surabaya Surabaya
Oakwood Hotel Residence Surabaya
Oakwood Hotel & Residence Surabaya Hotel
Oakwood Hotel & Residence Surabaya Surabaya
Oakwood Hotel & Residence Surabaya Hotel Surabaya

Frequently asked questions

Does Oakwood Hotel & Residence Surabaya offer free cancellation for a full refund?
Yes, Oakwood Hotel & Residence Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Oakwood Hotel & Residence Surabaya?
As of 30 Nov 2022, prices found for a 1-night stay for 2 adults at Oakwood Hotel & Residence Surabaya on 1 Dec 2022 start from $60, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Oakwood Hotel & Residence Surabaya?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Oakwood Hotel & Residence Surabaya?
Yes, there's an indoor pool. Guests have pool access from 6 AM to 9 PM.
Are pets allowed at Oakwood Hotel & Residence Surabaya?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Oakwood Hotel & Residence Surabaya?
Yes, there's free self and valet parking. Parking spaces may be limited.
Is an airport shuttle service offered by Oakwood Hotel & Residence Surabaya?
Yes, an airport shuttle is available. The charge is IDR 500000 per vehicle one-way.
What are the check-in and check-out times at Oakwood Hotel & Residence Surabaya?
You can check in from 2:00 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Oakwood Hotel & Residence Surabaya and nearby?
Oakwood Hotel & Residence Surabaya has an indoor pool and a fitness centre.
Are there restaurants at or near Oakwood Hotel & Residence Surabaya?
Yes, there's an on-site restaurant, Spice. Nearby restaurants include Texas Chicken (7-min walk), Din Tai Fung (8-min walk) and Excelso (8-min walk).
What's the area around Oakwood Hotel & Residence Surabaya like?
Oakwood Hotel & Residence Surabaya is a short 6-minute walk from Galaxy Mall and 14 minutes' walk from Sepuluh November Institute of Technology.

Overall score and ratings

9.6

Exceptional

9.3/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.5/10

Property conditions & facilities

9.5/10

Eco-friendliness

10/10 Exceptional

Ester, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good value, good location, comfortable
In terms of location, cleanliness, comfort, worth value, all was great. Except for one thing that they might need to improve. So we did the very late check-in (around 11 pm). So we expected to check in asap. But the receptionist was only 1 person and he did a very very long talking on the phone. We waited more than 15min, and it's not because he ended the phone, it's us who asked him to pause it.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

henny, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Clean and Good for stay
The best hotel for stay here, the staff and team very kind and helpfull ! Very recomended to stay here ..
7-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Vincentius, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Suhadi Wido, 6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hospitality
Sawitri, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Worth for the money
New and clean hotel. I enjoyed the comfortable stay. Foods at the restaurants are nice too.
Michelle, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

5-night trip
Verified Expedia guest review

8/10 Very good

New and clean hotel
Stayed one night at Oakwood for the 1st time. New and clean hotel. Near to the Galaxy Mall shopping. Only disappointment was the Spa was not available but it was advertise on the website. Enjoyed the peace and quiet having a drink at the poolside.
Tan, 1-night business trip
Verified Hotels.com guest review