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Conrad Hangzhou

Photo gallery for Conrad Hangzhou

Exterior
Bar (on property)
View from room
Dining
Reception

Overview of Conrad Hangzhou

Conrad Hangzhou

5.0 star property
Luxury Hangzhou hotel with full-service spa, connected to a shopping center
9.6 out of 10 Exceptional
9.6/10 Exceptional

34 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Free parking
  • Internet access
  • Free WiFi
  • Restaurant
The price is $170
Price available on 6/4/2023
Map
228 Xinye Road, Jianggan District, Hangzhou, 310016
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • 24-hour health club
  • Spa tub
  • 24-hour room service
  • Massage/treatment rooms
  • Conference center
  • Business center
  • 8 meeting rooms
For families
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Terrace

Room options

About this area

What's nearby

  • In Jianggan
  • West Lake - 5 min drive

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 29 min drive
  • East Railway Station - 6 min drive
  • East Railway Station (East Square) Station - 7 min drive
  • Hangzhou Station - 11 min drive
  • Jiangjin Road Station - 19 min walk
  • Qianjiang Road Station - 26 min walk
  • Xinye Road Station - 29 min walk

Restaurants

  • Pankoo釜山料理 - 10 min walk
  • 怡乡春竹 - 17 min walk
  • Do都城 - 1 min drive
  • 禾绿回转寿司 - 5 min walk
  • 市民中心商务餐厅 - 2 min drive
Map

About this property

Conrad Hangzhou

When visiting Hangzhou, Conrad Hangzhou is a great choice to consider. You can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy. An indoor pool, a bar/lounge, and a 24-hour health club are other highlights at this luxurious hotel.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 306 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 6:00 AM
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Free onsite self parking
  • Onsite parking limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • 3 restaurants
  • Bar/lounge
  • Free reception (select days)
  • 24-hour room service

Traveling with children

  • Grocery/convenience store

Working away

  • Business center
  • 8 meeting rooms
  • Conference center (17287 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • 24-hour health club
  • An indoor pool
  • Full-service spa
  • Spa tub
  • 24-hour pool access
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible path to elevator
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Well-lit path to entrance

Room amenities

Be entertained

  • MP3 docking station
  • 55-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Conrad SPA has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for CNY 40
  • Wired Internet access is available in guestrooms for an extra charge
  • Buffet breakfast is offered for an extra charge of approximately CNY 193.2 for adults and CNY 96.6 for children

Children & extra beds

  • Rollaway beds are available for CNY 419.76 per night

Pool, spa, & gym (if applicable)

  • Pool open 24-hours
  • Children under 18 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.

Also known as

Conrad Hangzhou Hotel
Conrad Hangzhou Hotel
Conrad Hangzhou Hangzhou
Conrad Hangzhou Hotel Hangzhou

Frequently asked questions

Does Conrad Hangzhou offer free cancellation for a full refund?
Yes, Conrad Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Conrad Hangzhou?
As of May 30, 2023, prices found for a 1-night stay for 2 adults at Conrad Hangzhou on Jun 4, 2023 start from $170, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Conrad Hangzhou?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Conrad Hangzhou?
Yes, there's an indoor pool. Guests have 24-hour pool access.
Are pets allowed at Conrad Hangzhou?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Conrad Hangzhou?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Conrad Hangzhou?
You can check in from 3:00 PM - 6:00 AM. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Conrad Hangzhou and nearby?
Conrad Hangzhou has a spa and an indoor pool, as well as a 24-hour health club.
Are there restaurants at or near Conrad Hangzhou?
Yes, there are 3 onsite restaurants.
Does Conrad Hangzhou have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
What's the area around Conrad Hangzhou like?
Conrad Hangzhou is a short 18-minute walk from MIXC Mall and 19 minutes' walk from Hangzhou Grand Theatre.

Reviews

9.6

Exceptional

9.7/10

Cleanliness

9.5/10

Staff & service

10.0/10

Amenities

9.5/10

Property conditions & facilities

10.0/10

Eco-friendliness

Reviews

10/10 Exceptional

New hotel, large room with fantastic views, nice and friendly staff. Free vip service to take you to airport or train station. We really enjoy to stay there.
JimmyZhou, 3-night family trip
Verified Wotif guest review

10/10 Exceptional

Two Thumbs Up!
World Travelers Visiting from SF. Conrad HZ experience is one of the BEST! Manager Stephan welcomed us, checked us in one of the best view room. All staffs are warm, welcoming & helpful. Short walk to number of malls for you will have wide selections for shopping & dinning and amazing light shows every Tues, Fri & Sat. I will definitely come back and recommend Conrad to all of my family & friends!
Lee, 5-night family trip
Verified Hotels.com guest review

8/10 Very Good

Hotel is new, easy access to subway and connected to Raffles City Mall.. Front desk check in staff friendly and professional... concierge helpful. Gym well equipped... indoor swimming pool looks great. However, you must bring your own swimming cap or buy one from them ... otherwise cannot use the pool... Never heard of such rules in other hotels. Point is this kind of information not published by the hotel in their website. Also , shocked to find that upon entering bedroom, housekeeping did not replace free bottled water in the bathroom, which was partially consumed by previous guests. No writing paper nor envelope in their stationery file, even after I deliberately left file open for housekeeping to discover. Buffet breakfast offer a wide selection of western and local food but it is the same food every morning... one can get bored with same selection every morning. Apart from these teething problems, service attitude very good. Just need more awareness.... after it is a 5 star hotel....
Helen, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Karen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent room and location
⭐⭐⭐⭐⭐ Great hotel with good amenities, good view, and next to the Raffles City shopping mall. After a late mid-night movie and just walk 2mins back to hotel. * Shanghai Tang soap * TWG tea * Dragon Well tea * Coffee capsules
Beata, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Pang Yuen, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

A Great Stay
Overall experience was great. The hotel is brand new and the service was wonderful. The rooms were well appointed and the bed/lien was unparalleled. For a US business traveler, I had issues with the hotel’s internet and getting onto my VPN. This was the only hotel I experienced VPN issues at, but the hotel’s IT Director personally helped to address the problem. Jan, the General Manager is also very attentive and welcoming to his guests.
Gregory, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

New hotel clean n very nice view good stay for family
2-night family trip
Verified Expedia guest review

10/10 Exceptional

2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

ning, 1-night trip
Verified Hotels.com guest review