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All properties in Cancun, Quintana Roo, Mexico

Krystal Cancun All Inclusive, Cancun

4-star4 stars
Great for familiesThis property has good facilities for families.
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500, Mexico

Upscale beachfront property with spa, near Forum Beach
  • Free WiFi and free parking
  • Collect nightsYou can collect® Rewards nights here
From 3 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

  • I will start with the good things about the hotel: The service in the restaurants was…Jul 22, 2019
  • We liked the location of the property. Did not liked the fact that the toilet didnt flush…Jun 16, 2019

Krystal Cancun All Inclusive, Cancun

from $158
  • Standard Double Room, 2 Double Beds, City View
  • Romantic Room, 1 King Bed, Balcony, Oceanfront
  • Luxury Double Room, 2 Double Beds, Balcony, Ocean View
  • Luxury Double Room, 1 King Bed, Ocean View
  • Family Studio, 1 King Bed with Sofa bed, Sea View
  • Club Krystal Ocean View
  • Club Krystal Ocean View King
  • Standard Room, 1 King Bed, City View

What’s around Krystal Cancun All Inclusive, Cancun


  • In Zona Hotelera
  • Tortuga Beach - 39 min walk
  • La Isla Shopping Mall - 42 min walk
  • Cancun Interactive Aquarium - 43 min walk
  • Forum Beach - 1 min walk
  • Caracol Beach - 2 min walk
  • Cancun Convention Center - 3 min walk
  • Delphinus Dreams - 4 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

At a glance

Key facts


  • 502 rooms


  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free valet parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Food and drink
  • 3 restaurants
  • 4 bars/lounges
  • 2 beach bars
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Kayaking nearby
  • Beach towels
  • Swim-up bar
  • Spa tub
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Business center
  • Number of meeting rooms - 5
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Elevator
  • ATM/banking
  • Garden
  • Television in common areas
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


Harmony has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.


Aquamarina - This poolside buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Las Velas - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Krystal Cancun All Inclusive, Cancun’s small print

Also known as

  • Krystal Cancun All Inclusive All-inclusive property
  • Krystal All Inclusive All-inclusive property
  • Krystal Inclusive inclusive p
  • Krystal Cancun All Inclusive Cancun
  • Krystal Cancun All Inclusive All-inclusive property
  • Krystal Cancun All Inclusive All-inclusive property Cancun


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: MXN 25.35 per accommodation, per night
  • Sanitation services: MXN 25.35 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Good 7.2 From 89 reviews

Exceptional 10.0
The super experience.
Very clean. Nice area close to nite clubs ans shopping malls.
Arturo, us7 night family trip
Fair 4.0
Honest Review
The staff is not welcoming at all. From the front desk to the bartenders nobody is nice and makes you feel welcomed. Especially the lobby bartender it was as if i was bothering them to get a drink. And i really hate that every time you order a drink you have to give your room number and they write down the bracelet number. What is the point of having a different bracelet then everybody that is for all inclusive and you have to give the number off your bracelet to insure that you are all inclusive. I just think it’s a real hassle. Overall the hotel was clean. Food was mediocre. The staff’s attitude really sucks i think they really need some customer service improvements.
Richard, us2 night romance trip
Fair 4.0
Bad Management, Great View, Great Location
The view and location are great! Most of the staff is friendly. It just take One bad experience to put a damper on your vacation. The first four days were wonderful. On our last night we went to Las Velas and had a bad experience. Their manager Norma has no customer service skills.
Wally, us5 night romance trip
Fair 4.0
Not recommended for long stay
Room was old and service was bad
Mashari, us2 night trip with friends
Exceptional 10.0
Great views
The views were beyond amazing. The service took a little long on drinks and somewhat of waits on food. Room service was great. And cleanliness was amazing.
Kimberly, usRomance trip

Krystal Cancun All Inclusive, Cancun

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