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Cititel Express Penang

Photo gallery for Cititel Express Penang

Exterior
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace

Overview of Cititel Express Penang

Cititel Express Penang

3.0 star property
City-center George Town hotel with restaurant

7.8/10 Good

241 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Restaurant
  • 24/7 front desk
The price is $34
Price available on 12/20/2022
Map
123, Lebuh Noordin, George Town, 10300

Room options

About this area

What's nearby

  • In Downtown George Town
  • KOMTAR - 1 min drive
  • Gurney Drive - 3 min drive
  • Gurney Plaza - 12 min drive
  • Penang Hill - 21 min drive
  • Queensbay Mall - 16 min drive
  • Ferringgi Beach - 14 min drive

Getting around

  • Penang Intl. Airport (PEN) - 15 min drive
  • Penang Sentral - 29 min drive

Restaurants

  • Presgrave Street Hawker Centre - 2 min walk
  • 888 Hokkien Mee - 3 min walk
  • Pizzaiola - 4 min walk
  • VR Pinxin Vegan - 4 min walk
  • Bricklin - 4 min walk

About this property

Cititel Express Penang

Cititel Express Penang puts you 4.4 mi (7.1 km) from Penang Hill. You'll have free perks like WiFi and self parking. Fellow travelers like the helpful staff and location.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 234 rooms
  • Arranged over 22 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Special check-in instructions

  • The check-in location differs from the property location; to check in, go to 183, Jalan Magazine, George Town, 10300
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Room service

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk

Accessibility

  • Elevator
  • In-room accessibility (select rooms)

Languages

  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • LCD television

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Refundable deposits

  • Deposit: MYR 100 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

Policies

Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Cititel Express Penang Hotel George Town
Cititel Express Penang Hotel
Cititel Express Penang George Town
Cititel Express Penang Hotel
Cititel Express Penang George Town
Cititel Express Penang Hotel George Town

Frequently asked questions

Is Cititel Express Penang currently open?
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
How much does it cost to stay at Cititel Express Penang?
As of Dec 4, 2022, prices found for a 1-night stay for 2 adults at Cititel Express Penang on Dec 20, 2022 start from $34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Cititel Express Penang offer free cancellation for a full refund?
Yes, Cititel Express Penang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Cititel Express Penang?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Cititel Express Penang?
Sorry, pets aren't allowed.
Is parking offered on site at Cititel Express Penang?
Yes, there's free self parking.
What are the check-in and check-out times at Cititel Express Penang?
You can check in starting at 3:00 PM. Check-out time is noon.
Are there restaurants at or near Cititel Express Penang?
Yes, there's an onsite restaurant. Nearby restaurants include Pizzaiola (4-min walk), VR Pinxin Vegan (4-min walk), and Bricklin (4-min walk).
What's the area around Cititel Express Penang like?
Cititel Express Penang is in Downtown George Town, a short 3-minute walk from KOMTAR and 6 minutes' walk from Penang Times Square. The local area is considered walkable as well as being good for shopping.

Overall score and ratings

7.8

Good

7.9/10

Cleanliness

8.1/10

Staff & service

7.5/10

Amenities

7.7/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Very Good

Lee, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Pei Lian, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

A satisfied and pleasant stay.
The room is very grand, I was given the highest floor as i requested. The receipt provides a professional service. There are 2 things I would like to highlight. 1> I found missing of toothbrush set 2> The breakfast in the cafe (Cititell express) some how is not up to the standard, it is not worth the money pay for. 3> Sound proof was not good, I can hear the sound of my neighbour every time they open and close the door. However, these small matters does not stop me from coming back to Cititell Express again.
1-night trip
Verified Hotels.com guest review

4/10 Fair

bad Experience stay
Very trouble to walk around to check in and back to hotel, and the service is slow and very bad experience
Eng Hee, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

Terrible
Encounter worst ever check-in in a hotel. No front office reception and need to go all the way to the other hotel St Giles to check in – very bad impression After check-in requested some bar soap and paper slippers which it’s normally complimentary for in-house guests. But the housekeeping said guests need to pay RM3 per pair. This is outrageous. Other notifiable bad points of this hotel are stated below, kindly buck up or request Hotel.com to delist or don’t recommend this hotel in the future. - Dirty bed linen - with bloodstains - Dirty towels - Toilet basin clogged - Air con not cold and it cannot be controlled - Room is very tiny – not suitable for overseas guests if they have big luggage - Entrance of this hotel doesn’t look like a hotel. - Boring TV channels - The only good point is the location
2-night trip
Verified Hotels.com guest review

8/10 Very Good

Azlan, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Chu, 2-night trip
Verified Hotels.com guest review

6/10 Good

Lee, 1-night trip
Verified Expedia guest review

10/10 Exceptional

AH WENG, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Expensive and no comfortable room
Very disappointed with the size of room and facilities inside , lift area was so dirty . Reception is closed . No breakfast , compare with cost facility and comfort is not there .
Mandip, 2-night family trip
Verified Hotels.com guest review