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All properties in Albany, New York, United States of America
1 room, 2 adults

Tru By Hilton Albany Crossgates Mall, Albany

3-star3 stars
Great for familiesThis property has good facilities for families.
1651 Western Avenue, Albany, NY, 12203, United States of America

Adventure hotel with indoor pool, connected to a shopping center, near Crossgates Mall
  • Free continental breakfast, free WiFi, and free parking
  • Collect nightsYou can collect® Rewards nights here
From 118 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

  • very modern hotel. very convenient location and friendly staff. multiple breakfast…Oct 4, 2019
  • Very new, very clean, very good breakfast.Aug 25, 2019

Tru By Hilton Albany Crossgates Mall, Albany

from $98
  • Room, 1 King Bed
  • Room, 2 Queen Beds
  • Room, 1 King Bed, Accessible, Bathtub
  • Room, 1 King Bed, Accessible, Bathtub (Hearing)
  • Room, 1 King Bed, Accessible (Hearing)
  • Room, 2 Queen Beds, Accessible (Roll-In Shower)
  • Room, 2 Queen Beds, Accessible (Hearing)

What’s around Tru By Hilton Albany Crossgates Mall, Albany


  • University at Albany SUNY - 43 min walk
  • Crossgates Mall - 16 min walk
  • Albany NanoTech Complex - 34 min walk
  • Albany Pine Bush Preserve - 3 mi / 4.9 km
  • Washington Park - 4.9 mi / 7.9 km
  • Governor Nelson A. Rockefeller Empire State Plaza - 5.3 mi / 8.5 km
  • New York State Museum - 5.6 mi / 9 km
  • New York State Capitol Building - 5.6 mi / 9.1 km

Getting around

  • Albany, NY (ALB-Albany Intl.) - 10 min drive
  • Schenectady, NY (SCH-Schenectady County) - 22 min drive
  • Hudson, NY (HCC-Columbia County) - 41 min drive
  • Albany-Rensselaer Station - 14 min drive
  • Schenectady Station - 17 min drive
  • Free airport shuttle

At a glance

Key facts

Hotel size

  • This hotel has 96 rooms
  • This hotel is arranged over 5 floors


  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Airport shuttle service is available on request from 7:00 AM to 11:00 PM. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others


  • Pets not allowed (service animals welcome)


  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms



  • Free airport shuttle from 7:00 AM to 11:00 PM *


  • Free self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free continental breakfast daily
  • Bar/lounge
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Indoor pool
  • Fitness facilities
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Snowboarding nearby
Working away
  • 24-hour business center
  • Meeting rooms
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Year Built - 2018
  • Elevator
  • Safe-deposit box at front desk
  • Picnic area
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Bathtub or shower
Be entertained
  • 55-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Free weekday newspaper
  • Free WiFi
  • Free local calls
  • Daily housekeeping

Tru By Hilton Albany Crossgates Mall, Albany’s small print

Also known as

  • Tru Hilton Albany Crossgates Mall Hotel
  • Tru Hilton Crossgates Mall Hotel
  • Tru Hilton Albany Crossgates Mall
  • Tru Hilton Crossgates Mall
  • Tru By Hilton Albany Crossgates Mall Hotel
  • Tru By Hilton Albany Crossgates Mall Albany
  • Tru By Hilton Albany Crossgates Mall Hotel Albany


For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Very Good 8.4 From 234 reviews

Very Good 8.0
Lavazza coffee in the am is wonderful! Pretty basic but comfortable accommodations. Walls are paper thin and i could hear every word of the conversation being spoken in the next room.
Lisa, us1 night business trip
Very Good 8.0
Great stay, minus some light issues
Everything was overall very nice. However, our window shade did not completely close. There was a gap between it and the the window frame that allowed outside light in the room. I had to use clothes and blankets to close the gap. Also, the fire alarm light is super bright. I don’t need complete darkness to fall asleep, but this was a bit frustrating to have blink every 30 seconds. Otherwise, great hotel. It was clean, the water pressure was perfect, and staff were really friendly. Those outweigh the small light issues in my book. I would recommend.
Brendan, us1 night family trip
Poor 2.0
this place is a dump
total joke nasty place
Craig, us1 night family trip
Good 6.0
Paper thin walls,cheap constuction
robert, us3 night family trip
Exceptional 10.0
New, modern hotel
A new hotel with a very modern vibe. Everything about it was great, including the staff. If I had any complaint it was that each bed did not have individual light or light switch. There was just one switch and it turned off all the lights at the bed.
Linda, us1 night trip with friends

Tru By Hilton Albany Crossgates Mall, Albany

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