Guests
All properties in Isla Mujeres, Quintana Roo, Mexico
Condo Hotel

Casa Azul Maya

3-star beach aparthotel with pool bar, near Garrafon Natural Reef Park

  • Free WiFi and free parking
From
$114

Image gallery

  • Infinity Pool
  • Infinity Pool
  • Family Room - Living Room
  • Standard Quadruple Room - Living Room
  • Infinity Pool
Infinity Pool. Image 1 of 112
1 / 112Infinity Pool
Av. Perimetral Poniente. Fraccionmiento, Isla Mujeres, 77400, QROO, Mexico
9.4.Exceptional.
  • Amazing stay, room was spacious and clean with everything you need

    Jan 15, 2022

  • Casa azul was very nice. The room was very clean, the customer service was top notch. I…

    Aug 19, 2021

See all 47 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Property uses a professional cleaning service
  • Gap period enforced between guest stays - 48 hours
  • Contactless check-in is available

Guests rated location

Quiet
Safe

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Outdoor pool
    • Free parking
    • Pool
    • Free WiFi
    • Kitchenette
    • Non-smoking

    Property highlights

    Main amenities

    • 7 smoke-free apartments
    • Daily housekeeping
    • Private beach
    • 3 outdoor pools
    • Breakfast available
    • Pool bar

    Feel at home

    • Cribs/infant beds (surcharge)
    • Kitchenette
    • Cookware, dishware, and utensils
    • Microwave
    • Private bathroom
    • Separate dining area

    What’s around

    • Garrafon Natural Reef Park - 1 min walk
    • Isla Mujeres Sculpture Garden - 19 min walk
    • Tortugranja Turtle Farm - 21 min walk
    • Shark Beach - 22 min walk
    • Parque de los Suenos - 1 min walk
    • Norte Beach - 4 mi / 6.4 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Family Room
    • Standard Quadruple Room
    • Double Room

    What’s around

    Landmarks

    • Garrafon Natural Reef Park - 1 min walk
    • Isla Mujeres Sculpture Garden - 19 min walk
    • Tortugranja Turtle Farm - 21 min walk
    • Shark Beach - 22 min walk
    • Parque de los Suenos - 1 min walk
    • Norte Beach - 4 mi / 6.4 km

    Getting around

    • Cancun Intl. Airport (CUN) - 108 min drive
    map
    See on map
    Av. Perimetral Poniente. Fraccionmiento, Isla Mujeres, 77400, QROO, Mexico

    At a glance

    Size

    • 7 apartments

    Arriving/leaving

    • Check-in time 3:00 PM-9:00 PM
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    The front desk is open daily from 9:00 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Pets

    • No pets or service animals allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Free onsite self parking
    • Onsite parking limited

    Other information

    • Smoke-free property
    *See fees and policies for additional details or extra charges

    The manager

    Speaks: English, French, Spanish

    At the aparthotel

    Food and drink

    • Cooked-to-order breakfast daily (surcharge)
    • Poolside bar

    Things to do

    • Beach towels
    • Number of outdoor pools - 3
    • Pool umbrellas
    • Free bicycles on site
    • Ecotours nearby

    Services

    • Front desk (limited hours)
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Luggage storage

    Facilities

    • Safe-deposit box at front desk
    • Terrace

    Languages Spoken

    • English
    • French
    • Spanish

    In the apartment

    Home comforts

    • Coffee/tea maker
    • Iron/ironing board (on request)

    Sleep well

    • Blackout drapes/curtains

    Things to enjoy

    • In-room massage available
    • Separate dining area
    • Number of living rooms

    Freshen up

    • Private bathroom
    • Shower only
    • Free toiletries
    • Hair dryer

    Be entertained

    • Smart TV
    • Cable TV channels

    Stay connected

    • Desk
    • Free WiFi

    Food and drink

    • Microwave
    • Kitchenette
    • Cookware, dishware, and utensils

    More

    • Daily housekeeping
    • In-room safe

    Fees & policies

    Optional extras

    • Cooked-to-order breakfast is offered for an extra charge of MXN 10 for adults and MXN 10 for children (approximately)

    Children and extra bedsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Cribs/infant beds are available for MXN 10.0 per stay
    • Rollaway beds are available for MXN 12.0 per night

    Pool, spa, and gym (if applicable)Pay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Pool access available from 9:00 AM to 9:00 PM

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Contactless check-in and contactless check-out are available.

    Each guestroom is kept vacant for a minimum of 48 hours between bookings.

    This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

    Policies

    Only registered guests are allowed in the guestrooms.

    This property does not have elevators.

    Guests can rest easy knowing there's a fire extinguisher, a first aid kit, and window guards on site.

    This property accepts credit cards, debit cards and cash.

    Also known as

    • Casa Azul Maya Aparthotel Isla Mujeres
    • Casa Azul Maya Aparthotel
    • Casa Azul Maya Isla Mujeres
    • Casa Azul Maya Aparthotel
    • Casa Azul Maya Isla Mujeres
    • Casa Azul Maya Aparthotel Isla Mujeres

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Casa Azul Maya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
    • Yes, there's free self parking. Parking spots may be limited.
    • Yes, there are 3 outdoor pools. Guests have pool access from 9:00 AM to 9:00 PM.
    • Sorry, pets and service animals aren't allowed.
    • You can check in from 3:00 PM - 9:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
    • Yes. Nearby restaurants include playa rancheros (14-min walk), Casa Rolandi (2 mi), and Lolo Lorena (2.1 mi).
    • Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes ecotours. Enjoy a swim in one of the 3 outdoor swimming pools or use the aparthotel's other amenities, which include access to a nearby outdoor pool.
    9.4.Exceptional.
    • 10.0.Exceptional

      Great Hospitality

      I had a brief but lovely experience at Casa Azul Maya on the Mexican island of Isla Mujeres, where I stayed only one night, prior to leaving the island. (By the way, Isla Mujeres is a magical place you must visit and you should also stay in the quieter southern part.) My room at Casa Azul Maya was a beautiful and spacious room with a kitchen, dining room table, sofa, and amenities... just like a comfortable and cute studio apartment. The hotel staff member (I'm sorry I forgot your name) was so kind to keep in communication with me via WhatsApp, helped call the taxi to take me to the ferry, and even opened the taxi door as I said goodbye. I was not at all expecting this, and it was very sweet. I know where to be the next time I return to Isla Mujeres.

      1 night trip, Jul 30, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Isla vacay

      Great accommodations. Beach club was awesome

      Richard, 3 night family trip, Jul 28, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Excellent service at the hotel. Spacious room and super clean. They provided free water, sanitizing spray, and a great breakfast. Thanks!

      Maria, 2 night family trip, Jul 27, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Staff was so helpful and friendly. Room was sparkling clean and beautifully decorated. Location is fantastic for those who want to be out of the hustle and bustle. Quiet neighborhood with easy access right across the street to a beach club with a restaurant, stunning ocean and pools.

      3 night family trip, Jul 7, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      What a nice place. The front desk communicates so quickly and got our taxi from the ferry port and back. If you are staying here you will need to rent a golfcart to get around, or a taxi will cost you $$$ each time you want to leave to go to the

      3 night trip, Jul 3, 2021

      Verified Expedia guest review

    • 6.0.Good

      The location is way to far from town.

      2 night family trip, May 18, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Heave on Earth

      This place is AWESOME! I could never put into proper words to describe the wonderful people at Casa Azul Maya. Thanks to the whole team was wonderful with both Leslie & Angel being so kind and ready to help you with anything... From helping with Covid test along with a much later than expected check-in a few door lock outs, etc... the whole staff was so kind in helping with everything. Thank You Guys I cannot wait to return for a next visit soon!

      John, 4 night trip, Feb 16, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      One of the nicest places I’ve stayed at ! The room was spacious and the view from the restaurant/ pool area was amazing. My partner and I enjoyed a really nice breakfast with the view there each morning. The room was clean but the shower head in the bathroom was my favorite thing about it. One thing I want to add is the service there was probably the best we have ever had anywhere overseas or even in the states where we live. I wanted to do something nice for my partner’s birthday , Leslie And Angel at reception helped me book a romantic dinner on the beach (which was also amazing service) and they left a really nice board message and chocolates in our room. Can’t thank them enough for our nice stay there !!

      2 night romance trip, Jan 5, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      We really enjoyed this condo the staff was very helpful and accommodating and the Acces to the beach club across from hotel was very convenient also we would highly recommend this for your stay we will be booking here again in the future

      Nathaniel, 3 night family trip, Dec 26, 2020

      Verified Expedia guest review

    • 8.0.Very Good

      Amazing but slightly misleading

      The workers are amazing! Five stars just isn’t enough for the employees I communicated with before and during my stay. However the owners clearly are doing something wrong. The pictures are misleading. We booked this stay because of the pool. It would be an easy stay just enjoying the pool and time together. However the pool isn’t available to guests. When I booked there wasn’t a disclaimer. It wasn’t until after I mentioned it to the hotel that they put up a notification about being available on weekends. Also I paid extra for breakfast. Which I received but it was described as being in our room. They gave us a wrist band to two beach resorts where we could use the services and have breakfast. All great solutions and amazing experiences. However when you’re traveling out of the country the last thing you want is to feel taken, or mislead. And I felt that way. They went out of their way to make my birthday amazing.

      Alyson, 2 night trip, Dec 9, 2020

      Verified Hotels.com guest review

    See all 47 reviews