Hilton Garden Inn Gatlinburg

Photo gallery for Hilton Garden Inn Gatlinburg

Primary image
Indoor pool
Outdoor spa tub
Indoor pool
Desk, blackout drapes, iron/ironing board, free WiFi

Overview of Hilton Garden Inn Gatlinburg

Hilton Garden Inn Gatlinburg

3.0 star property
3-star hotel with indoor pool, near Great Smoky Mountains National Park

9.0/10 Superb

619 verified Hotels.com guest reviews

Guests rated location

  • Walkable226 positive mentions
  • Convenient180 positive mentions
  • Easy Parking165 positive mentions
  • Safe150 positive mentions
  • Dining options148 positive mentions

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
The price is $167
Price available on 9/7/2022
Map
635 River Road, Gatlinburg, TN, 37738
Main amenities
  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Spa tub
  • Room service
  • Business center
  • Area shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
For families
  • Microwave
  • Private bathroom
  • Premium TV channels
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of Gatlinburg
  • Great Smoky Mountains National Park - 8 min walk
  • Ripley's Aquarium of the Smokies - 11 min walk
  • Great Smoky Mountains National Park Headquarters - 40 min walk
  • Gatlinburg SkyLift Park - 1 min drive
  • Gatlinburg Space Needle - 1 min drive
  • Gatlinburg Convention Center - 2 min drive
  • Anakeesta - 5 min drive
  • Ober Gatlinburg Ski Resort and Amusement Park - 10 min drive
  • Dolly Parton's Stampede Dinner Attraction - 13 min drive
  • LeConte Center At Pigeon Forge - 21 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive
  • Area shuttle (surcharge)

About this property

Hilton Garden Inn Gatlinburg

When you stay at Hilton Garden Inn Gatlinburg, you'll be within a 15-minute walk of Great Smoky Mountains National Park and Ripley's Aquarium of the Smokies. Guests can take a dip in the indoor pool or grab a bite to eat at Garden Grille, which serves breakfast and dinner. A bar/lounge and a fitness center are offered, and in-room conveniences include refrigerators and microwaves. The helpful staff and breakfast get good marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 118 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 4 PM - 6 AM
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (dogs and cats only, 2 per room)*

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Golfing
  • Hiking/biking trails nearby
  • Skiing nearby

Working away

  • Business center
  • Meeting room
  • Conference space (1196 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2009
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Spa tub

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 49-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Microwave

More

  • Housekeeping (on request)
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Dining

Garden Grille - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Fees & policies

Optional extras

  • Breakfast costs between USD 10.00 and USD 12.00 for adults, and USD 7.00 and USD 9.00 for children (approximately)
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for USD 15.0 per night

Pets

  • Pets are allowed for an extra charge of USD 150 per pet, per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Hilton Garden Inn Gatlinburg Hotel
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg
Hilton Garn Inn Gatlinburg
Hilton Gatlinburg Gatlinburg
Hilton Garden Inn Gatlinburg Hotel
Hilton Garden Inn Gatlinburg Gatlinburg
Hilton Garden Inn Gatlinburg Hotel Gatlinburg

Frequently asked questions

Overall score and ratings

9.0

Superb

9.2/10

Cleanliness

9.1/10

Staff & service

8.9/10

Amenities

9.1/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Exceptional

Richard, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Eric, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Matt, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Kieshia, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jamie, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It was my 21st birthday and the staff was so nice and gave me two free drinks and a appetizer, it made my day
Ashley, 1-night romance trip
Verified Expedia guest review

8/10 Very Good

Excellent staff. Walkable to everything.
Stephen, 1-night trip
Verified Expedia guest review

6/10 Good

I enjoyed the view from the balcony. However, I did not particular like that breakfast would not be included in the price that I paid automatically. Instead, customers have to either purchase it up front, or pay extra on top of their bill. I believe the hotel breakfast was not worth paying for, for the price.
Conker, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Chris, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Mother/daughter spring break trip
We had a very nice stay. Check-in was fast, we had no problems with parking, although at night, the parking lot was full. We had a hard time figuring out how to walk to the main strip from the hotel, but we finally figured it out. The easiest way for us was to walk out the front door of the hotel and go right on River Road then either cut through Mellow Mushrooms parking lot or go up a little further and go up the side street next to the chair lift/Gatlinburg Inn. We really enjoyed our room. I booked a Junior suite with two queens. Housekeeping is not offered daily, but is available by request. My daughter enjoyed the indoor pool. We had a great stay!
Leslie, 5-night family trip
Verified Hotels.com guest review