All properties in Gold Coast, Queensland, Australia

Arise Ruby Gold Coast

4-star apartment in Surfers Paradise with outdoor pool and 24-hour fitness

  • Free WiFi and free parking

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • Pool
  • Pool
  • Terrace/Patio
Terrace/Patio. Image 1 of 56
1 / 56Terrace/Patio
9 Norfolk Ave, Gold Coast, 4217, QLD, Australia
  • It was a great stay, really glad for choosing Arise Ruby.can't complaint, everything is…

    Jan 10, 2021

  • Our stay was amazing the rooms are lovely the resort was beautiful

    Aug 30, 2019

See all 440 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Property uses a professional cleaning service

Guests rated location

Easy parking
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Kitchen
  • Non-smoking

Property highlights

Main amenities

  • 93 smoke-free apartments
  • Near the beach
  • Outdoor pool
  • 24-hour fitness center
  • Terrace
  • Air conditioning

Feel at home

  • Cribs/infant beds (surcharge)
  • Kitchen
  • Cookware, dishware, and utensils
  • Stovetop
  • Microwave
  • Full-sized refrigerator/freezer

What’s around

  • In Surfers Paradise
  • Budds Beach - 3 min walk
  • King Tutts Putt Putt - 6 min walk
  • Wax Museum - 6 min walk
  • Slingshot - 8 min walk
  • Infinity Attraction - 9 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • One Bedroom Apartment
  • Two Bedroom Apartment
  • Three Bedrooms Apartment
  • One Bedroom Apartment - Ocean View
  • Two Bedroom Apartment - Ocean View
  • Three Bedroom Apartment Ocean View
  • Three Bedroom Villa

What’s around


  • In Surfers Paradise
  • Budds Beach - 3 min walk
  • King Tutts Putt Putt - 6 min walk
  • Wax Museum - 6 min walk
  • Slingshot - 8 min walk
  • Infinity Attraction - 9 min walk
  • Chevron Renaissance - 10 min walk
  • Draculas Haunted House - 10 min walk
  • Surfers Paradise Beach - 10 min walk
  • Cavill Avenue - 12 min walk
  • Macintosh Island Park - 13 min walk

Getting around

  • Coolangatta Airport (OOL) - 35 min drive
  • Varsity Lakes Station - 16 min drive
  • Gold Coast City Coomera Station - 21 min drive
  • Helensvale Station - 22 min drive
See on map
9 Norfolk Ave, Gold Coast, 4217, QLD, Australia

At a glance


  • 93 apartments
  • Arranged over 30 floors


  • Check-in time 2:00 PM-8:00 PM
  • Check-out time is 10 AM
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free secured, covered onsite self parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking
  • Onsite garage

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

The manager

Speaks: English

At the property

Food and drink

  • Barbecue grills
  • Water dispenser

Things to do

  • Outdoor pool
  • Pool sun loungers
  • 24-hour fitness facilities
  • Steam room
  • Sauna
  • Pool umbrellas


  • Front desk (limited hours)
  • Luggage storage


  • Number of buildings/towers - 1
  • Year Built - 2018
  • Elevator
  • Garden
  • Picnic area
  • Terrace


  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages Spoken

  • English

In the apartment

Home comforts

  • Air conditioning
  • Bathrobes
  • Iron/ironing board
  • Washer/dryer

Sleep well

  • Soundproofed rooms
  • Premium bedding

Things to enjoy

  • Separate dining area
  • Number of living rooms
  • Separate sitting area
  • Balcony

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Digital TV channels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher


  • In-room safe

Fees & policies

Refundable depositPay at property

  • Deposit: AUD 200 per stay

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • Credit card charges are subject to an extra charge of 1.5 percent

Children and extra bedsPay at property

  • Cribs/infant beds are available for AUD 10.0 per day

PetsPay at property

  • Service animals exempt from fees

ParkingPay at property

  • Parking height restrictions apply

Hygiene and cleanliness

This property advises that enhanced cleaning measures are currently in place.

The property is professionally cleaned, and disinfectant is used to clean the property.


Onsite parties or group events are strictly prohibited.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property accepts Visa, Mastercard and debit cards. Cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

  • Ruby Collection Apartment Surfers Paradise
  • The Ruby Collection
  • Arise Ruby Collection
  • Arise Ruby Gold Coast Apartment
  • Arise Ruby Gold Coast Surfers Paradise
  • Arise Ruby Gold Coast Apartment Surfers Paradise
  • Ruby Collection Apartment
  • Ruby Collection Surfers Paradise
  • Ruby Collection

*See fees and policies for additional details or extra charges


  • Yes, Arise Ruby Gold Coast does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Onsite parking options include a garage.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2:00 PM - 8:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
  • Yes. Nearby restaurants include Bumbles cafe (3-min walk), Misono Japonese Steak house (6-min walk), and Citrique (6-min walk).
  • Arise Ruby Gold Coast has an outdoor pool, a 24-hour fitness center, and a sauna, as well as a picnic area and a garden.
  • 10.0.Exceptional

    The most beautiful place we have stayed at Great location views from both sides, the river and the beach, The staff were very helpful, Facilities were amazing. Cleaning staff were very obliging, Only negative, was there was no booklet instructions on how to use appliances. A big thank you to all the staff, and wish them all well in the future.

    3 night romance trip, Aug 14, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great family choice

    Our 10year old enjoys the free access to the paradise resort through the adjoining gate.

    Petria, 6 night family trip, Jul 13, 2019

    Verified guest review

  • 2.0.Poor

    Poor service, poor cleanliness

    This hotel is just not up to my standard I expect of a hotel. I stayed for 4 days and my room was not cleaned once! Yes that’s right not once. I was told sorry were busy. Every day to have our showers I had to go downstairs to the main desk and get towels to shower. Every day another poor excuse. Our room was on the 14th floor but regardless of the time of the day it was more than a 10 minute wait for a lift. That’s being generous.We took the stairs most times and yes it is quicker than getting on a lift! Great for the thighs but it’s not a fun way to end your day out. The rooms are nice but you need to hope you don’t get a room where a seeer smell doesn’t come out of the shower drain hole. One of our family moved rooms twice because of this issue. It’s a poor standard for not a cheap hotel. It’s places like this that turn people away from Australia. We get better service in 2 star hotels in Asia

    Jamie, 4 night family trip, Jul 11, 2019

    Verified guest review

  • 10.0.Exceptional

    No complaints, everything about the room was very nice

    2 night trip with friends, Jun 7, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    I loved everything, although I wish their was a bath :( but other than that I would definitely come back!

    2 night trip, Apr 24, 2019

    Verified Expedia guest review

  • 6.0.Good

    Average. Will not go there again.

    Hotel information was incorrect as we requested king bed n were told ok but when we arrived no king beds. No on-site restaurants, bars or any food outlet available. No local coffee shops etc. very dark access of a night for walking. For a apartment, very poor setup. Bed was very comfortable.

    Terry, 3 night trip, Sep 22, 2021

    Verified guest review

  • 10.0.Exceptional

    A-Rise up from the rest

    From check in with an exceptionally professional Japanese receptionist to check out this specific Arise has the hotel game down pat. I have stayed at multiple arise properties over the years and this would have to be my favourite. From the luxurious amenities, beds , high tech televisions in every room that connects straight to your phone and streams to the Expedia Gold rewards actually acknowledged and a bottle of bubbly in the room chilled on arrival . Wow ! I was so devastated it was booked over the weekend and had to move on the Saturday! Will be back one day . Thank you

    Sophie, 2 night trip, Sep 15, 2021

    Verified guest review

  • 8.0.Very Good

    Location good Well managed Professional and friendly staff

    3 night family trip, Jul 8, 2021

    Verified Wotif guest review

  • 10.0.Exceptional


    1 night family trip, Jun 28, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Very nice hotel, bad customer service

    We absolutely loved this hotel. So nice and clean, modern, great location. 2 bedroom apartment perfect for our family of 4. Awesome view from our room. Only minus was the front desk people. They seemed really disinterested in customer service and they weren’t very nice or friendly. That was disappointing as otherwise our hotel stay was so good.

    Elli, 2 night family trip, Jun 27, 2021

    Verified guest review

See all 440 reviews