The overall reception was bad. When we got to the reception there was no one. We had to wait until someone came.
We were only given a key with no information about the lodge, breakfast times, check out times etc. The weather was cold and our room had a fire place with wood inside. We then asked the receptionist to assist with the lighting and she told us that there was no wood and she could not assist us. We then insisted that there was wood, which i think she knew about but she just didn't want to assist us. She eventually came and assisted.
Our stay included breakfast. The dishes were not clean. We asked for serviettes after we were done eating and we were told there was none. So we had to use toilet paper to wipe our hands. They didn't even try to offer a dish cloth or anything. The service was very bad but the room we stayed in was clean and very nice