2/10 Poor
Feb 5, 2023
This is definitely not a five star hotel. Completely misleading rating. Other than the valet and the staff in the ski room, everything was a disappointment. Our room smelled like a sewer. The odour in the bathroom was atrocious but no one did anything about it and the staff literally didn’t seem to care about pleasing their guests. No toilet paper in the room, poorly cleaned carpets, broken curtain hooks and the list goes on. Reception staff unfriendly and didn’t even know what number to call for the reception or concierge. The worst five star experience I have ever had.
Driss
Driss, 2-night family trip
Verified Expedia guest review