I really loved (most) everything about this hotel. The staff were all really really helpful, welcoming, kind, friendly -- everyone I encountered, whether it was during breakfast, checking in and out, answering the phone later to get a new copy of my hotel bill... the staff for me earned this spot 5 stars and nothing can change my mind. The hotel isn't big, only 6 floors and one really slow elevator (if you're looking for something critique, but seriously take the stairs, it's good for you and 6 flights at the most). But that means it isn't like the jam packed Hiltons and Marriotts in Midtown. Also a big difference from those big chains: there is a bar and a restaurant in the hotel. The breakfast was top notch (one of the best ham and cheese omelets I've ever eaten) and you get a $25 credit to spend daily to net out the stupid resort fees that hotels are all intent on charging these days. There is no coffee maker in the room (unless I missed it) but I didn't care about that. There was a robe and free water though. The bathroom lighting isn't great but not bad enough to knock this down a star. The location is great, not too close to Times Square, a short jaunt to Bryant Park. I will definitely stay here again.
