Rooms are nice and clean, but ac didn’t work, we end up moving to another room, bigger, and the ac work like it should. The entire pool staff are fantastic, very nice, specially Jesus and Aaron. Servers and bartenders are also super friendly and attentive. Room service personnel 5 stars!!! Landscape was amazing. In general food was good, nothing exceptional. The only thing that I didn’t like was how Sergio, at front desk/ reception, got indifferent and unpleasant when I ask to just show us to our room, when he was telling us all the extra stuff we could buy/get while in hotel. After flying and being expose to the nice heat at Puerto Vallarta all we wanted is a nice welcome, and short info and send us to our rooms, so we can do what we came to do, relax and enjoy our selves.