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Grand Cititel Hanoi Hotel

Photo gallery for Grand Cititel Hanoi Hotel

Lobby sitting area
Deluxe Room, 1 King Bed | In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
Deluxe Twin Room | In-room safe, desk, blackout curtains, iron/ironing board

Overview of Grand Cititel Hanoi Hotel

Grand Cititel Hanoi Hotel

4.0 star property
4-star hotel with restaurant, near Hoan Kiem Lake

7.0/10 Good

16 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Restaurant
  • Bar
  • 24/7 front desk
Map
13B Tong Dan, Hoan Kiem District, Hanoi
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Room service
  • Business centre
  • 24-hour front desk
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
For families
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains
  • Lift

Room options

About this area

What's nearby

  • In Old Quarter
  • Hoan Kiem Lake - 8 min walk
  • Hanoi Opera House - 1 min drive
  • Hanoi Old City Gate - 7 min drive
  • St. Joseph's Cathedral - 6 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 23 min drive
  • Hanoi Gia Lam Station - 5 min drive
  • Hanoi Long Bien Station - 22 min walk
  • Hanoi Railway Station - 28 min walk

Restaurants

  • Tadioto Bar - 2 min walk
  • Cosa Nostra - 3 min walk
  • Moto-san - 3 min walk
  • Casa Italia - 3 min walk
  • Bamboo Bar - 4 min walk

About this property

Grand Cititel Hanoi Hotel

Grand Cititel Hanoi Hotel offers a great location, putting you within a short 10-minute walk of Hoan Kiem Lake. For a bite to eat, guests can visit The Shii Kitchen, which serves breakfast, lunch and dinner. Fellow travellers like the helpful staff.

Languages

English, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 98 rooms

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk

Accessibility

  • Lift
  • In-room accessibility (select rooms)

Languages

  • English
  • Vietnamese

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

The Shii Kitchen – This buffet restaurant serves breakfast, lunch and dinner.

Fees & policies

Renovations and closures

This property is undergoing renovations from 1 September 2022 to 30 November 2022 (completion date subject to change).
During renovations, the hotel will make every effort to minimise noise and disturbance.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Policies

Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Cititel Hanoi Hotel Hanoi
Grand Cititel Hanoi Hotel Hotel
Grand Cititel Hanoi Hotel Hanoi
Grand Cititel Hanoi Hotel Hotel Hanoi

Frequently asked questions

Does Grand Cititel Hanoi Hotel offer free cancellation for a full refund?
Yes, Grand Cititel Hanoi Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Grand Cititel Hanoi Hotel?
As of 7 December 2022, prices found for a 1-night stay for 2 adults at Grand Cititel Hanoi Hotel on 3 January 2023 start from €65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Grand Cititel Hanoi Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Grand Cititel Hanoi Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Grand Cititel Hanoi Hotel?
Sorry, there's no on-site parking at Grand Cititel Hanoi Hotel.
What are the check-in and check-out times at Grand Cititel Hanoi Hotel?
You can check in starting at 2 PM. Check-out time is noon.
Are there restaurants at or near Grand Cititel Hanoi Hotel?
Yes, there's an on-site restaurant, The Shii Kitchen. Nearby restaurants include Moto-san (3-min walk), Casa Italia (3-min walk) and Bamboo Bar (4-min walk).
What's the area around Grand Cititel Hanoi Hotel like?
Grand Cititel Hanoi Hotel is in Old Quarter, a short 8-minute walk from Hoan Kiem Lake and 5 minutes' walk from Hanoi Opera House.

Overall score and ratings

7.0

Good

8.3/10

Cleanliness

7.9/10

Staff & service

6.5/10

Amenities

7.6/10

Property conditions & facilities

2/10 Poor

my booking was not found despite Expedia confirmed all ok via phone. the interface system between you and the hotel has a huge problem and cause much inconvenience to guests.
James, 1-night trip
Verified Expedia guest review

4/10 Fair

False advertising - no fitness center
This hotel is moderately expensive for Hanoi, and was recently renovated but if you look closely at the details you'll see shoddy, rushed and poor workmanship. What was more frustrating is the lack of a fitness center despite what is listed online/on aggregator sites like Hotels.com, and what the staff were instructed to tell clients (that there is a fitness center on the third floor, but that it's currently unavailable - a tour of the third floor will reveal that there is nothing but guest rooms). Overall, the stay fell short of expectations, and if I were to pay for a "nicer" hotel in Hanoi again, I would definitely go elsewhere.
3-night romance trip
Verified Hotels.com guest review

8/10 Very good

Quite and friendly staff. Breakfast are OK but will be better if have more variety. Room acoustic not fantastic
2-night business trip
Verified Expedia guest review

8/10 Very good

Staff is very courteous and helpful. Building is 6 months old, despite having a big sign on the main road, the building is located behind a few buildings. Rooms are abit small and has some new construction smell. Breakfast is tasty.
1-night business trip
Verified Expedia guest review

8/10 Very good

Good location, clean and comfortable rooms and helpful staff. Thanks
2-night business trip
Verified Hotels.com guest review

2/10 Poor

2-night trip
Verified Expedia guest review

8/10 Very good

以前より従業員のサービスの質が落ちたような気がしました。
9-night business trip
Verified Expedia guest review

6/10 Good

以前に比べて、全体的なレベルが落ちてる気がします。
3-night trip
Verified Expedia guest review

10/10 Exceptional

Great Hotel
乾淨,舒適
CHIACHIA, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

立地もよく、スタッフがとても親切でいい宿泊になりました。
10-night business trip
Verified Expedia guest review