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Mercure Hangzhou Qianjiang

Photo gallery for Mercure Hangzhou Qianjiang

Exterior
Premium bedding, minibar, in-room safe, desk
Deluxe Room, 2 Single Beds, River View | View from room
Premium bedding, minibar, in-room safe, desk
Deluxe Room, 2 Single Beds, River View | Premium bedding, minibar, in-room safe, desk

Overview of Mercure Hangzhou Qianjiang

Mercure Hangzhou Qianjiang

4.0 star property
4-star hotel in Jianggan with restaurant and bar/lounge

7.8/10 Good

17 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Connecting rooms available
Map
52F Building 2, Fortune And Finance, Center, No37 Eastern Jiefang Road, Hangzhou, Zhejiang, 310020

Room options

About this area

What's nearby

  • In Jianggan

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 18 min drive
  • East Railway Station - 7 min drive
  • East Railway Station (East Square) Station - 7 min drive
  • Hangzhou Station - 9 min drive
  • Chengxing Road Station - 15 min walk
  • Jiangjin Road Station - 16 min walk
  • Guanyintang Station - 20 min walk

Restaurants

  • Mushu India Customs Restaurant - 4 min drive
  • 张生记 - 4 min drive
  • Panorama Signature Restaurant & Bar - 4 min drive
  • Shamrock Irish Pub - 4 min drive
  • Kuiyuanguan - 5 min drive

About this property

Mercure Hangzhou Qianjiang

Mercure Hangzhou Qianjiang is a great choice for a stay in Hangzhou. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at Cui Yuan, which serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include a bar/lounge and a garden. Public transportation is close by: Chengxing Road Station is only 15 minutes on foot.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 162 rooms
  • Arranged over 52 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service
  • Water dispenser

Travelling with children

  • Toys
  • Children's books

What to do

  • Access to nearby indoor pool

Working away

  • Business centre

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Garden
  • 24-hour fitness centre
  • Shopping centre on site

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant

Languages

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Digital TV channels
  • Films for purchase

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Dining

Cui Yuan – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 69 for adults and CNY 69 for children
  • Laundry facilities are available for an extra charge of CNY 200 per stay
  • There is a service fee of CNY 200 per stay

Parking

  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Mercure Hangzhou Qianjiang Hotel
Mercure Qianjiang Hotel
Mercure Qianjiang
Mercure Hangzhou Qianjiang Hotel
Mercure Hangzhou Qianjiang Hangzhou
Mercure Hangzhou Qianjiang Hotel Hangzhou

Frequently asked questions

Does Mercure Hangzhou Qianjiang offer free cancellation for a full refund?
Yes, Mercure Hangzhou Qianjiang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mercure Hangzhou Qianjiang?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Mercure Hangzhou Qianjiang?
Sorry, pets aren't allowed.
Is parking offered on site at Mercure Hangzhou Qianjiang?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Mercure Hangzhou Qianjiang?
You can check in from 2:00 PM - midnight. Check-out time is noon.
What is there to do at Mercure Hangzhou Qianjiang and nearby?
Mercure Hangzhou Qianjiang has a 24-hour fitness centre and a garden, as well as access to a nearby indoor pool.
Are there restaurants at or near Mercure Hangzhou Qianjiang?
Yes, Cui Yuan offers international cuisine. Nearby restaurants include Panorama Signature Restaurant & Bar (2 mi), 张生记 (2.4 mi) and Mushu India Customs Restaurant (2.5 mi).
What's the area around Mercure Hangzhou Qianjiang like?
Mercure Hangzhou Qianjiang is in Jianggan, a short 8-minute walk from Hangzhou Grand Theatre and 18 minutes' walk from MIXC Mall.

Reviews

7.8

Good

8.0/10

Cleanliness

7.6/10

Staff & service

7.3/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Exceptional

good stay, would go again
the stay was great. good location and very scenic view from the lobby. the hotel room is small but very nice and super affordable. the breakfast buffet was limited but still good enough; the price is a 1/4 of what i'm used to paying so i thought that was a deal.
Jacob, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

Awful customer service
I’m afraid I’m guilty of staying in many great hotels and never getting round to leaving positive reviews. Unfortunately the Mercure Hangzhou has frustrated me so much into leaving a negative review. Whilst travelling in China and only having a small amount of conversational Manderin, you choose to pay a premium to stay in a Western (French) owned hotel with the expectation they speak English (or even French) Nobody speaks anything other than Chinese so everything is spoken into their phone to translate - which is effectively useless and incredibly aggravating. You can’t charge breakfast or drinks to your room; apparently the bar/restaurant is a different company so individual charges for every transaction required - I’m not sure why they require a credit card deposit as you can’t use it for anything?!? Really don’t understand as bar is in the hotel lobby. The rooms have unbelievably noising ventilation running all night keeping you awake. Trying to use the crazy light switches is “interesting” As for customer service, I’m afraid it was just terrible start to finish. Management need to take a serious look at themselves and how they encourage the team to interact with their guests.
Ben, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

It was close to our convention venue (Intercontinental Hotel) and reasonably price. Good value for money. Staff were friendly.
4-night business trip
Verified Expedia guest review

4/10 Fair

The hotel stank of smoke. Even tho a newly built hotel the rooms looked tired and were not cleaned properly. Bathroom smelt of clorine. Possitive, staff were nice and very helpful with the lanague barrier.
Joe, 4-night trip
Verified Expedia guest review

8/10 Very good

good
Chee Yuen, 2-night trip
Verified Hotels.com guest review

6/10 Good

Did not meet my expectations
Actually, I was quite disappointed with the lack of English of some of the staff, as well as the cleanliness in the room. The shower glass was definitely not cleaned for a while and there was fluff in the room on the floor. The hotel has a wonderful view and nice facilities but lacks the basics to be a good quality hotel. As it is quite a new hotel, hopefully things will improve.
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Fabulous Views
Stay here for no other reason than the views. Simple accommodations, simple breakfast buffet. Staff are friendly and trying. Have no idea why housekeeping must run vacuum in lobby at 730am everyday. Very Loud machine.
Scott, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

很好
出乎意料的好,风景特别赞,然后价格很便宜,超高性价比
Xinxin, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

AKIHIRO, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

youngsu, 1-night business trip
Verified Hotels.com guest review