6/10 Good
May 31, 2023
confirmed room but no guarantee you will it.
We booked the hotel thru hotels.com for convention in baltimore convention center. We arrived early in baltimore MD and thought we can check in early, but were told room is not ready. So we went to our convention and after convention we arrived at hotel at midnight. At the reception we were told there is no room and the receptionist were checking something on the computer. Receptionist told us that we should have called to check in earlier like the airlines require. I replied to her there was no mention when we booked to check in early and has never happened when we have booked any hotel in the past.
She recommended to check other hotels near by and find out if they have any rooms first. I found this experience extremely unprofessional and un-courtious. I & my wife were unhappy that this was happening to us since we were tired after a long day of driving, walking at the convention.
Then finally receptionist told us she can get us a room but she cannot make keys for us until in the morning (another strange thing that she can't make keys then).
We were so tired and just wanted to get to the room to get some sleep. So we took the room without hesitation.
I found this whole experience very disappointing and strange and uncomfortable.
Farooq
Farooq, 2-night trip
Verified Hotels.com guest review