10/10 Exceptional
Sep 24, 2023
Wonderful room & stay, but more disclosures needed
The only thing I did not like was the $125 they charged to my card "in case I spilled some wine or something." I can understand keeping my credit card on file in case there is damage, but to charge me $125 with a promise to refund it does not sit right with me and this should be disclosed clearly before booking. Additionally, just a heads up. The hotel says 19 minute walk to the train station. They omitted to mention that the walk is down a busy highway and you have to walk on the street in parts. Other than that, the room was wonderful. Clean, comfortable, I could live there! Most staff was friendly and helpful. Breakfast was pretty good, more fresh options would always be nice. Most people would not find it walkable to town, but you can do it if you're determined, it worked for me but I may not do it twice. It was in a good location otherwise, across from a mall with Whole Foods, some restaurants, and also walking distance to a Barnes & Noble, which was a bonus for me. It is also near the expressway, so very convenient if driving.
Dallas
Dallas, 5-night trip
Verified Hotels.com guest review