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The ONE Hotel Astana

Photo gallery for The ONE Hotel Astana

Front of property
View from room
Standard Twin Room | Free minibar, in-room safe, desk, iron/ironing board
Free daily continental breakfast
Lobby

Overview of The ONE Hotel Astana

The ONE Hotel Astana

4.0 star property
4-star hotel in Almaty District with restaurant and bar/lounge
9.0 out of 10 Superb
9.0/10 Superb

2 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Qadyrghali Zhalayyri Street 8, Astana, 010000
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Health club
  • Sauna
  • Steam room
  • 24-hour room service
  • Spa services
  • Business centre
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Children stay free
  • Playground on site
  • Rollaway/extra beds
  • Fridge
  • Private bathroom
  • Television

Room options

About this area

What's nearby

  • In Almaty District

Getting around

  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 26 min drive
  • Astana Railway Station - 20 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Line Brew - 5 min walk
  • Hardee's - 18 min walk
  • Starbucks - 3 min drive
  • Bon Bon - 3 min drive
  • Ресторан Арай - 2 min drive
Map

About this property

The ONE Hotel Astana

The ONE Hotel Astana offers an airport shuttle (available 24 hours) for KZT 4000.00 per vehicle one-way. Guests indulge in massages, then grab a bite to eat at the restaurant. Other highlights at this upmarket hotel include a bar/lounge, a health club and a fitness centre.

Languages

English, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 44 rooms

Arriving/Leaving

  • Check-in time from 2 PM until 1:30 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding, but may not be eligible for free breakfast

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 7 AM–11 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Playground

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • Spa services
  • Sauna
  • Steam room

Accessibility

  • Lift

Room amenities

Be entertained

  • Plasma television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 4000.00 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for KZT 6000 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
This property accepts credit cards, debit cards and cash.

Also known as

ONE Hotel Astana
The ONE Hotel Astana Nur-Sultan
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ONE Hotel Astana Nur-Sultan
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ONE Astana Nur-Sultan
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Frequently asked questions

Does The ONE Hotel Astana offer free cancellation for a full refund?
Yes, The ONE Hotel Astana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The ONE Hotel Astana?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The ONE Hotel Astana?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The ONE Hotel Astana?
Yes, there's free self parking.
Is an airport shuttle service offered by The ONE Hotel Astana?
Yes, an airport shuttle is available. The charge is KZT 4000.00 per vehicle one-way.
What are the check-in and check-out times at The ONE Hotel Astana?
You can check in from 2 PM - 1:30 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at The ONE Hotel Astana and nearby?
The ONE Hotel Astana has a sauna and a steam room, as well as a garden.
Are there restaurants at or near The ONE Hotel Astana?
Yes, there's an on-site restaurant.
What's the area around The ONE Hotel Astana like?
The ONE Hotel Astana puts you in Almaty District, in the heart of Astana. Popular attractions include Singing Fountain, which is 3 minutes away by car.

Reviews

9.0

Superb

10.0/10

Cleanliness

6.0/10

Staff & service

10.0/10

Property conditions & facilities

10.0/10

Eco-friendliness

Reviews

8/10 Very good

Goid
Nice hotel with great condition and friendly staff. However, the room cleaning was not very good. When I asked for anything they bring it fast. But there was a day when I put a card for cleaning the room but it didnt get cleaned. Other than that everything was great.
Khaled, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

ALEXANDR, 2-night trip
Verified Hotels.com guest review