4/10 Fair
20 August 2021
Seriously...better options around Bala than this!
Ok. Where do i start...upon check-in i was told immediately (after driving 7 hrs) the reservation was cancelled. Due to the owners decision about covid. I did not get a notification. The front desk was surprised at which i said "if i had got a notification do you think i would drive 7 hrs and be standing in front of you right now?". I was livid! she immediately felt bad and showed me to the room \ apt. Upon arrival we were shown to this place that on the exterior was overgrown, unkept and full of knee high weeds. Like everywhere. The apt itself was not bad. It was ok. Pretty clean and not bad. However there was a full size kitchen with nothing it in. Like utensils. Pots and pans, gadgets etc. We were told it was because of covid. Omg. I am so sick of this excuse for shoddy basic service.
Anyways...these people REALLy need to work on customer service skills. I just got a bad vibe from this place right from the start. We had to sign a damage fee form.
Now the area is beautiful. They had a marina which was constant with traffic. I noticed they had a gas pump at the dock which was $1.89 a litre for supreme...poor boaters!
The property is where i have the biggest problem. There are knee high weeds everywhere. There is garbage everywhere. The outdoors bbqs are a joke. There is nothing here that makes you smile. The tv didnt even have a remote. It was for "decoration" only. Wow. I could go on but i am just so angry at this place right now. Never again. Unbelievable!!!




Rick
Rick, 3-night trip
Verified Hotels.com guest review