I had a great experience during my recent stay at the Hilton Garden Inn Waco, and I have to give a special shoutout to Dave. His level of customer service was truly exceptional.
Even though I booked through a third-party and ran into issues that kept me on the phone for hours, Dave took the time, late at night, to step in and help resolve everything. My plans changed unexpectedly, and I had family staying with me. He went above and beyond to upgrade my room and make sure we were comfortable.
It’s rare to find someone who genuinely cares and takes ownership like that, especially when the hotel didn’t directly cause the situation. Dave made all the difference in turning a stressful situation into a great stay.
Highly recommend this location, and big thanks again to Dave for taking care of us.