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Property entrance

Overview of Shintomi-tei


3.0 star property
3-star ryokan in Matsushima

7.2/10 Good

72 verified guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
The price is $105
Price available on 10/2/2023
38-1 Kakinochi, Matusshima, Matsushimamachi, Matsushima, Miyagi, 981-0213

Room options

About this area

What's nearby

  • Sekisui Heim Super Arena - 23 min drive

Getting around

  • Sendai (SDJ) - 39 min drive
  • Matsushimakaigan Station - 12 min walk
  • Tagajo Rikuzen-Sanno Station - 12 min drive
  • Kokufu-Tagajo Station - 13 min drive
  • Free local area shuttle
  • Free train station pickup
  • Free train station drop-off


  • Cafe Albert - 5 min walk
  • Rokumonsen - 7 min walk
  • Genzou - 8 min walk
  • Taikantei - 8 min walk
  • Cabin - 9 min walk

About this property


When visiting Matsushima, Shintomi-tei is a great choice to consider. Free perks include WiFi, self-parking and full breakfast available daily. Fellow travellers say good things about the helpful staff and breakfast.


English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 73 rooms


  • Check-in time from 3 PM until 10 PM
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7:30 AM - 11 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • For more details, please contact the property using the information on the booking confirmation
  • Guests booked in Half Board rates must check-in by 7:30 PM to receive dinner.
  • Additional fees of JPY 1620 per child, per day apply for breakfast, and JPY 4860 per child, per day apply for dinner.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding, but may not be eligible for free breakfast
  • No cots (infant beds)


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • On-site parking is limited


  • Free train station shuttle*


  • Free area shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning
  • Room service (limited hours)
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Free local shuttle

What to do

  • Karaoke
  • Shopping


  • Front desk (limited hours)
  • Luggage storage


  • Safe-deposit box at front desk


  • English
  • Japanese

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Slippers

Sleep well

  • Turndown service
  • Extra futon (surcharge)

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Electronic bidet
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge


  • Daily housekeeping
  • In-room safe

Special features


Services include massages. Public bath/onsen services include an indoor public bath and yukata (Japanese robe). These services feature separate men's and women's areas.

Fees & policies

Pool, spa, & gym (if applicable)

  • Reservations are required for private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.


<p>The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. </p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p>
Japanese futons are provided based on the number of adults in the reservation. Fees apply for extra futons for children age 3 and younger.

Also known as

Shintomi-tei Inn Matsushima
Shintomi-tei Inn
Shintomi-tei Matsushima
Shintomi tei
Shintomi-tei Ryokan
Shintomi-tei Matsushima
Shintomi-tei Ryokan Matsushima

Frequently asked questions

Does Shintomi-tei offer free cancellation for a full refund?
Yes, Shintomi-tei does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Shintomi-tei?
As of 9 Feb 2023, prices found for a 1-night stay for 2 adults at Shintomi-tei on 10 Feb 2023 start from $105, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Shintomi-tei?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Shintomi-tei?
Sorry, pets aren't allowed.
Is parking offered on site at Shintomi-tei?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Shintomi-tei?
You can check in from 3 PM - 10 PM. Check-out time is 10 AM.
Are there restaurants at or near Shintomi-tei?
Yes. Nearby restaurants include cafe Albert (5-min walk), Rokumonsen (7-min walk) and Genzou (8-min walk).
What's the area around Shintomi-tei like?
Shintomi-tei is a short 8-minute walk from Date Masamune Historical Museum and 8 minutes' walk from Matsushima Retoro Kan.







Staff & service




Property conditions & facilities




10/10 Exceptional

love their rooftop. we can freely use it and took great picture from there.
2-night trip
Verified Expedia guest review

4/10 Fair

A bit disappointing
A bit of an old hotel, so the condition wasn't great, but that's to be expected. What was dissapointing was the level of service. Things were constantly forgotten. First day they cleaned the room but didnt replace towels or Yukata. Second day they completely didnt clean the room, but did leave a little 'tea sweet'. Also quite annoying that they insisted to copy the resident card (something that is not needed for residents)
3-night trip
Verified guest review

4/10 Fair

Everything was old, peeling and in bad condition. The food was quite poor and baths were small and outdated.
Guest, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Although this accomodation seemed a little dated, it rpovided a fantastic experience of an onsen. WE had a Japanese speaker wth us so that was useful in terms of understading aspects of the stay. THe dinner was a stand-out experience of traditional Japanese style dining. Good location, within walking distance of the waterfront etc.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Great stay in Mstsushima
Great service. Convenient location. Excellent breakfast. Great onsen. Use of shuttle bus made visiting local attractions very easy.
minoru, 1-night family trip
Verified guest review

8/10 Very good

Matthew, 1-night trip
Verified guest review

6/10 Good

A Japanese experience for sure.
This is a 100% Japanese hotel for Japanese tour groups and events. Essentially no English is spoken. You had better be able to sit comfortably cross-legged or you will be very uncomfortable while packing and unpacking, using your computer, or anything else in your room. Breakfast extensive but mediocre by Japanese standards. Heat, AC, and wifi is centralized so quality varies by room in the old fashioned way. Lots of dings on the walls. Renovation overdue. Some Japanese luxuries such as dinner in separate compartments if you pay for dinner.
James, 3-night trip
Verified guest review

6/10 Good

comfortable, but a bit overpriced
--rooms are spacious and comfortable, but the condition is a bit worn down, which was a bit disappointing given the cost of the place --the food was not that good, and again this was a bit disappointing given the cost --the outdoor hot spring was terrific --service is good --I'm not sure this is advertised well online, but I believe that the hot spring is not a natural one -- this is something I learned only when I arrived in Matsushima, but I should also say that I'm not entirely sure what a non-natural hot spring is.
1-night romance trip
Verified guest review

8/10 Very good

Excellent Japanese Restaurant
Looks like Mom & Pop B and B from photos but it is a large hotel on the hill with fantastic views. Very Japanese. Excellent dinner in the restaurant and good Japanese breakfast. Very little English spoken but very helpful staff. Free rides to and from train station. Very quiet and relaxing
Paul, 1-night romance trip
Verified guest review

10/10 Exceptional

KAZUTAKA, 1-night trip
Verified guest review