Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

All properties in Puerto Morelos, Quintana Roo, Mexico

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

Beachfront property in Puerto Morelos with spa and beach bar

  • Free buffet breakfast, free WiFi, and free parking
From
$334
  • Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only
  • Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only
  • Beach
  • Beach
  • Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only
1 / 67Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only
9.0Superb
  • Very nice resort

    Dec 30, 2020

  • Great, beautiful clean resort with great rooms and amenities. The hotel architecture is…

    Dec 27, 2020

See all 654 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) sanitization guidelines.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 333 guestrooms
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 poolside bars
  • Full-service spa
  • 3 outdoor pools

What’s around

  • On the beach
  • Costa Occidental de Isla Mujeres National Park - 1 min walk
  • Ventura Park Cancun - 8.2 mi / 13.2 km
  • Xoximilco - 6.8 mi / 11 km
  • Playa Coral - 8.4 mi / 13.5 km
  • Delfines Beach - 12.4 mi / 20 km

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Please enter your dates
  • Junior Suite Garden View
  • Junior Suite, 1 King Bed, Balcony, Partial Ocean View
  • Romance Junior Suite Partial Ocean View
  • Junior Suite, 1 King Bed, Garden View (Swim out)
  • Junior Suite Swim-Out Partial Ocean View
  • Romance Junior Suite Swim-Out Partial Ocean View
  • Serenity Club Junior Suite Ocean Front
  • Serenity Club Romance Jr Suite Ocean Front
  • Serentiy Club Junior Suite Swim Out Ocean Front
  • Serenity Club, Romance Junior Suite, Swim Out, Ocean Front
  • Serenity Club, One Bedroom, Master Suite, Ocean Front
  • Serenity Club, Two Bedroom, Master Suite, Ocean Front
  • Presidential Suite (Serenity Club Ocean Front)

Location

  • On the beach
  • Costa Occidental de Isla Mujeres National Park - 1 min walk
  • Ventura Park Cancun - 8.2 mi / 13.2 km

What’s around

Landmarks

  • On the beach
  • Costa Occidental de Isla Mujeres National Park - 1 min walk
  • Ventura Park Cancun - 8.2 mi / 13.2 km
  • Xoximilco - 6.8 mi / 11 km
  • Playa Coral - 8.4 mi / 13.5 km
  • Delfines Beach - 12.4 mi / 20 km
  • El Rey Ruins - 13.7 mi / 22.1 km
  • Aquaworld - 14.8 mi / 23.8 km
  • Dubai Palace Casino - 13.6 mi / 21.9 km
  • Maya Cancun Museum - 13.6 mi / 21.9 km
  • Puerto Morelos Town Square - 13.8 mi / 22.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

At a glance

Size

  • 333 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Onsite garage

Other information

  • Caters to adults only
*See small print for additional details or extra charges

At the property

Food and drink

  • Free buffet breakfast daily
  • 5 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • 24-hour room service

Things to do

  • Free beach cabanas
  • Beach sun loungers
  • Number of outdoor pools - 3
  • Free pool cabanas
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Pilates classes on site
  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Scuba diving nearby
  • Nightclub
  • Pool sun loungers
  • Tennis on site
  • Spa tub
  • Pool umbrellas

Working away

  • Business center
  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2018
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Closed-captioned TV
  • Grab bar - near toilet

Languages Spoken

  • English
  • French
  • German
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Be entertained

  • 50-inch flat-screen TV
  • Cable TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities
  • Fitness facilities
  • Tennis

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Airport transfers
  • Laundry/dry cleaning services

Spa

My Senses Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Flavours - Overlooking the pool and garden, this restaurant specializes in local and international cuisine and serves breakfast only.

Agua Bendita - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Olios - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Vora Mar - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Open daily.

Satsu - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Small print

Also known as

  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun All Inclusive Adults
  • Haven Riviera Cancun Inclusive
  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
  • Haven Riviera Cancun Resort All Inclusive Adults
  • Haven Riviera Cancun All Inclusive Adults Puerto Morelos

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 3 outdoor pools. Guests have 24-hour pool access.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, there are 5 onsite restaurants, featuring local and international cuisine and garden views. Nearby restaurants include Los Caporales (4.6 mi), Bugambilias (5.1 mi), and Momo (5.1 mi).
  • No, this property doesn't have a casino, but Dubai Palace Casino (23-min drive) and Royal Yak Casino and Sports Book (24-min drive) are both nearby.
9.0Superb
  • 4.0Fair

    Subpar

    We had an okay time but not amazing. This resort is small. Only one “club or night activity” each night. Long waiting for dinners each night, we waited for a table at the Asian place one night for a hour and then on top of that it took 2 hours to get our food. It was frustrating. The Mexican restaurant is awful. Mediterranean is good. The lunch buffet is the same every single day which is frustrating. Not a lot of variety so if you are staying more than a few days it would get old very quick. They don’t have procecco so that sucked! That’s what I drink and their sparkling wine comparison was nasty. We ordered room service a few times and it took an hour to two hours to receive and it was usually cold. Guacamole is frozen, not fresh. However, the service staff is kind, helpful and they work hard. Maria is the best!! Carolina gave me one of the best massages I’ve ever had and I get a lot of massages! Overall the rooms are nice but would not recommend this based on the food. The Asian place is as good as it gets. I ran to the airport to get steak nachos from Margaritaville.

    Dawn, 5 night trip with friends, Dec 26, 2020

    Verified Hotels.com guest review

  • 8.0Very Good

    Great couple getaway.

    Views were beautiful, food was hit or miss, drinks were weak, service was wonderful, spa was very relaxing.

    Douglas, 4 night trip, Dec 24, 2020

    Verified Hotels.com guest review

  • 10.0Exceptional

    Beautiful Property With all the Amenities

    Great trip, with great amenities. We would definitely visit again. The only thing that kept us from rating the visit a 10 out of 10 are two things. The first being the restaurant’s serving dinner. The Asian Fusion restaurant was average at best and the Mexican Steakhouse was slightly above average. We chose to dine offsite for 4 of the six nights we were at the property. Breakfast and Lunch options onsite were excellent. The last thing that we were not happy with is the fact that we’re multiple groups of 20 somethings staying at the property who thought that night time was party time. The last two nights of our stay, we had groups of eight to the people above and beside our swim out room playing music and drinking until 2 or 3 AM each night. It definitely made it hard to sleep. On the second night when I phone the front desk, I was told they would handle it, but the party just kept going for another 1-1/2 hours... I realize that the hotel can’t be held responsible for what other guests choose to do, but for us, we were looking for them to manage the situation better. All in all, we would rate it a 8.5 out of 10

    Jason, 5 night trip, Dec 3, 2020

    Verified Hotels.com guest review

  • 8.0Very Good

    We really enjoyed our stay at Haven! Unfortunately we were there during hurricane Zeta but that only put a damper on our vacation for 24 hours. The resort itself is beautiful and clean. Everything is brand new and well decorated. Our room was fully stocked with a mini bar and Nespresso machine so we could make our own coffee in the mornings. 24 hour room service which usually took 20-40 minutes to receive. The restaurants were as good as they can be at an all inclusive! We really enjoyed the steakhouse. The pools were beautiful and plenty of seating. During our stay the resort was only at 30% capacity due to covid so we felt very comfortable since there weren't crowds of people. The staff were very friendly and accommodating and everyone was compliant with wearing masks. Overall I would recommend!

    Jennifer, 5 night trip, Oct 23, 2020

    Verified Hotels.com guest review

  • 10.0Exceptional

    Yo estuve por 5 días en oct 14/2020 Todo estaba muy excelente la masera Marilu muy excelente persona y amable todos los demás personal buscaban la manera de hacernos sentir bien y cómodo la limpieza era excelente el hotel muy limpio y organizado lo único que no estuvo tan buena era la comida y la música a pesar Que es para estar tranquilos abecé un poco de música de buen aviente hace bien... lo recomiendo 👍

    Yirsi, 4 night romance trip, Oct 14, 2020

    Verified Travelocity guest review

  • 8.0Very Good

    Overall, our trip was great. When we arrived, we were greeted with refreshing drinks and a cool towel. We were a part of the Serenity Club so we had a separate check in lounge which was air conditioned. Our butler showed us the property and took us to our room which included a swim out pool and a great view of the Ocean.

    Dezarai, 4 night trip, Oct 14, 2020

    Verified Hotels.com guest review

  • 10.0Exceptional

    The staff was great! Aside from the resort being beautiful and clean, the staff made it extra special. From Rosy our cleaning lady to abel our barista at the cafe and everyone at the pool bars, just continuously made us feel welcomed. Will definitely be coming back!

    7 night romance trip, Mar 7, 2020

    Verified Expedia guest review

  • 10.0Exceptional

    They was very helpful with gettin things done 24hr room service just a nice experience just not to must activities goin on good for peace tho...

    3 night romance trip, Mar 6, 2020

    Verified Expedia guest review

  • 8.0Very Good

    I liked the furniture by the pool. The rooms were gorgeous and very comfortable. It was a very lovely quiet resort. I would have preferred a bit more entertainment poolside during the days. The sand on the beach was rough to walk through as there were lots of rocks and twigs.

    Angela, 3 night trip with friends, Mar 5, 2020

    Verified Expedia guest review

  • 8.0Very Good

    Ok Stay

    Pros: Modern decor. Spacious rooms. Courteous staff. Cons: Be prepared for longggggg wait times at the restaurants and mediocre food. As well as, a stagnant water smell & damp sheets & comforters in your room. To the resorts credit once they were made aware they attempted to resolve.

    4 night trip, Mar 4, 2020

    Verified Hotels.com guest review

See all 654 reviews