2/10 Poor
1 Oct 2018
Never managed to check in
We have advised the hotel about our late arrival however they didn’t respond to my email. On the day of the travel I have tried to phone the hotel but the staff was lack of good English so they hanged up the phone on me even if I tried to inform them about our late check in. Expedia staff members tried to inform them via email but with no luck. We arrived to Rome to the hotel address and no one let us in, after 3 hours of waiting outside of the place and trying to get someone to pick up the phone someone finally picked it up from the hotel staff(11.00pm!) and informed us that we can’t get in as we arrived late.. Never managed to spend the planned night in this place and they still charged my card. Extremely disappointed with their service.
B
B, 1-night trip
Verified Expedia guest review