Fairmont Austin Gold Experience, Austin

Beautiful hotel, great location, great price, very clean, good food and good bar

Great view, servicd

The hotel was great. Staff was friendly and helpful. We visited over the Thanksgiving holiday, and pool was nicely heated and staffed (for drink/food orders). We stayed with our two young children, and had a studio room. This was plenty of space for the four of us. The living area had a separate half bath which was so helpful with little kids, and the bedroom area could be closed off completely from the living area. Views of downtown Austin were very pretty. The hotel set up a cute welcome package (a little play tent with a book and candy) for the kids, which they loved. Housekeeping was excellent, and room service was also good. They seem to be working out the wrinkles with the gold/club level experience. The staff there was very friendly, but during the morning rush sometimes coffee cups/coffee was out, or you would have to wait for plates for a few minutes. Overall we really enjoyed our stay, and would stay here again.

The accommodations and amenities were amazing - especially the pool and fully-loaded gym. Staff were uniformly courteous and helpful.

Our stay was excellent outside of a customer service issue. The hotel itself is beautiful inside and out. From the pool to the lounges, everything is 5 star. Our room was very comfortable with a beautiful view of the riverfront. The gold level gives you access to a lounge with unlimited snacks and drinks along with a great breakfast in the morning. The employees for the most part are sweet and helpful at all times. Only issue we had while staying there was trying to get a taxi at night, the front desk employee seemed to not care about helping us. We ended up just calling a uber. The concierge program is lacking though. After exchanging a few emails back and forth leading up to our stay, we were never replied to about questions about what to do in Austin or where to eat. An email was sent and never replied to. I could even see it was viewed by someone, but they chose to ignore it I guess. Disappointing. Overall great experience though, concierge not withstanding .