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All properties in Cairns, Cairns, Queensland, Australia

Crystalbrook Riley

Luxury hotel with 2 bars/lounges, near Cairns Esplanade

  • Free WiFi
From
$233

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  • Balcony
  • Pool
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1 / 79Balcony
9.2.Superb.
  • Gorgeous hotel in the perfect Cairns location. Room was great. Staff were excellent,…

    Aug 18, 2020

  • Fine property; ideal location within walking distance to the ferry terminal and night…

    Aug 13, 2020

See all 566 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Convenient
Safe
Quiet
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 311 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center

For families

  • Television
  • Free toiletries
  • Garden
  • Daily housekeeping
  • Iron/ironing board
  • Hair dryer

What’s around

  • In Cairns Central Business District
  • Cairns Esplanade - 4 min walk
  • Cairns Marlin Marina - 12 min walk
  • Reef Fleet Terminal - 14 min walk
  • Cairns Central Shopping Centre - 17 min walk
  • Cairns Convention Centre - 20 min walk
The following facilities are closed on Sunday, Monday, Tuesday, and Wednesday:
  • Full-service spa

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Resort King
  • Urban King
  • Urban Twin
  • Resort Twin
  • Sea King
  • Panoramic Sea
  • Family Room, Sea View
  • Suite, 1 King Bed with Sofa bed
  • Family Room - Urban View
  • Family Room (Resort View)

Location

  • In Cairns Central Business District
  • Cairns Esplanade - 4 min walk
  • Cairns Marlin Marina - 12 min walk

What’s around

Landmarks

  • In Cairns Central Business District
  • Cairns Esplanade - 4 min walk
  • Cairns Marlin Marina - 12 min walk
  • Reef Fleet Terminal - 14 min walk
  • Cairns Central Shopping Centre - 17 min walk
  • Cairns Convention Centre - 20 min walk
  • Muddy's Playground - 2 min walk
  • St Monica's Cathedral - 3 min walk
  • Center of Contemporary Arts - 4 min walk
  • Kick Contemporary Arts - 4 min walk
  • Jute Theatre - 4 min walk

Getting around

  • Cairns Intl. Airport (CNS) - 10 min drive
  • Cairns Station - 19 min walk
  • Freshwater Station - 14 min drive
  • Redlynch Station - 16 min drive

At a glance

Hotel size

  • This hotel has 311 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (AUD 12.00 per day)
  • Onsite valet parking (fees apply)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • 24-hour room service

Things to do

  • Outdoor pool
  • Pool cabanas (surcharge)
  • 24-hour fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Pool sun loungers
  • Billiards or pool table

Working away

  • Number of meeting rooms - 6

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage

Facilities

  • Number of buildings/towers - 2
  • Year Built - 2018
  • Elevator
  • Garden

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Roll-in shower

Languages Spoken

  • English
  • Japanese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • 55-inch flat-screen TV
  • First-run movies
  • Netflix
  • Digital TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments.

Dining

Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Paper Crane Pool Side - This poolside bar specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Rocco - Overlooking the ocean, this rooftop bar specializes in Mediterranean cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Small print

Also known as

  • Riley Crystalbrook Collection Resort Cairns
  • Crystalbrook Riley Cairns
  • Crystalbrook Riley Hotel Cairns
  • Riley a Crystalbrook Collection Resort
  • Riley Crystalbrook Collection Resort
  • Riley Crystalbrook Collection Cairns
  • Riley Crystalbrook Collection
  • Riley a Crystalbrook Collection Resort
  • Crystalbrook Riley Hotel

Optional extras

Credit card charges are subject to an extra charge of 1 percent

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs AUD 12.00 per day

Valet parking is available for an extra charge

Rollaway beds are available for AUD 60.0 per day

Full breakfast is offered for an extra charge of AUD 38.00 for adults and AUD 38.00 for children (approximately)

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 7 AM to 9 PM.

Parking height restrictions apply.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Deposit: AUD 75.00 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Crystalbrook Riley does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes. Self parking costs AUD 12.00 per day.
  • Yes, there's an outdoor pool. Guests have pool access from 7 AM to 9 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Express check-out and contactless check-in and check-out are available.
  • Yes, Paper Crane offers alfresco dining, Asian cuisine, and ocean views. Nearby restaurants include Bagus indonesian traditional cuisine (3-min walk), Muddy's Cafe (4-min walk), and Splash Seafood Restaurant (4-min walk).
  • No, this hotel doesn't have a casino, but Reef Hotel Casino (13-min walk) and Cazalys Cairns (6-min drive) are both nearby.
  • Crystalbrook Riley has 2 bars, an outdoor pool, and a 24-hour fitness center, as well as spa services and a garden.
9.2.Superb.
  • 6.0.Good

    Hotel was fantastic. Perfect in everyway. Comfy bed, rainfall shower, modern decor and generally great service. They allowed us to check out at 1pm which was fantastic and gave us a complimentary upgrade. Massive infinity beach style pool with sand.Pool service is by remote sensors. Resort was about a 5 min stroll along the lovely esplanade boardwalk. However there was a few surprises: We booked this place as it advertises it has a heated pool and spa. One of the reasons we picked this over other options and Port Douglas. Both the pool and spa were cold and didn't make for a pleasant swim! Requested a crib thru the app but it didnt come so had to request again. App service request may have technical glitch. Found on Day 2 after being out for day that rooms were only being serviced on request due to Covid19. Wasnt advised of this on checkin. Doesnt really make sense as rooms onviously get cleaned upon checkout.

    joe, 4 night family trip, Jul 2, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    Very nice hotel. Clean, good sized room. Gave good suggestions of places to go nearby (definitely check out hemingway brewing and Muddies). The pool was the highlight with the inflateable flamingos; it was also very large so you didn't feel crowded with others swimming. You can also mirror your phone to the TV in the room to watch Netflix, etc. Rooftop dining was crowded so we didn't eat there and we didn't try the café either. We did eat at the Asian themed restaurant which was tapas style. Food was good quality but service was a bit slow and they wouldn't let me put my dessert in a to-go container when I couldn't finish it all (but did bring it up to our room on a room service platter). I'd stay here again or at their other hotel in Cairns if coming back

    Paul, 2 night trip, Feb 26, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location, friendly staff and top notch amenities.

    Mike, 1 night trip, Feb 11, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Exceptional place with a great atmosphere. This is a hotel, you can feel at home and proper relax. The staff were amazing, rooms are spacious and stylish. Slept so well here and loved spending time at the pool or at the restaurants. One thing that wasn’t so great was the rooftop Rocco. They were incredibly rude to me as a solo diner and ignored me completely when I went there for dinner but I’ve left a separate review.

    CarolinSchroete, 3 night trip, Feb 8, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Absolutely beautiful new resort with amazing g amenities. Beautiful modern bathroom with large tub and separate shower. Great comfy bed. Beautiful and large vanishing edge pool with sand beach. Recommend highly.

    Mary, 4 night trip, Feb 5, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    outstanding customer experience

    I am very focused on customer experience and service,and I must say that the great people at Riley were outstanding. Friendly,smiling,efficient. Looking forward to coming back soon!

    Ragnar, 3 night trip with friends, Jan 31, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We appreciated the beautiful pool as well as the spacious and airy lobby. The staff provided good tour information and tickets, and they responded promptly to our requests. Our room was well appointed and we loved the view of the water from our balcony. Since the hotel is fairly new, the building was clean and modern. My only suggestion is that the casual restuarant, Greenfields, needs a more extensive menu.

    3 night trip with friends, Jan 29, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    A true 5 star hotel in every category!

    Wonderful hotel! Clean, airy rooms with a view. Super comfy bed! Pool side service was the best. Staff beyond friendly and engaging. Would highly recommend - a true 5-star hotel!

    Amy, 4 night trip, Jan 15, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great Cairns hotel

    The hotel has been renovated very well. Love the classy feel. Staff was perfect! Ocean view and perfect location! Loved it!

    Dennis, 3 night family trip, Jan 8, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great place!

    Great location. Friendly, professional, and helpful staff. Big, corner room with fantastic view. Clean. Large swimming pool.

    Maria, 7 night trip, Jan 1, 2020

    Verified Hotels.com guest review

See all 566 reviews