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Hotel Shaddai by LHMG

Photo gallery for Hotel Shaddai by LHMG

Double Standard | In-room safe, bed sheets
Double Standard | In-room safe, bed sheets
Double Standard | In-room safe, bed sheets
Flat-screen TV
Double Standard | In-room safe, bed sheets

Overview of Hotel Shaddai by LHMG

Hotel Shaddai by LHMG

2.5-star property
City centre hotel within easy reach of Quinta Avenida

7.2/10 Good

102 verified guest reviews

Popular amenities

  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • 24/7 front desk
Ave 25 entre 1 y 3 sur col. centro, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • In Playa del Carmen Centro
  • Playa del Carmen Main Beach - 9 min walk
  • Quinta Avenida - 2 min drive
  • Playa del Carmen Maritime Terminal - 2 min drive
  • Mamitas Beach - 11 min drive
  • Playacar Golf Club - 9 min drive
  • Xplor Theme Park - 16 min drive
  • Xcaret Eco Theme Park - 19 min drive
  • Ferry to Cozumel - 15 min drive
  • Maroma Beach - 29 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/19.9 km
  • Airport shuttle (surcharge)


  • Carnitas Teresita - 2 min walk
  • Carnitas Merchant - 3 min walk
  • Asadero el Pollo - 6 min walk
  • El Pechugon - 7 min walk
  • Rolandi's - 7 min walk

About this property

Hotel Shaddai by LHMG

When you stay at Hotel Shaddai by LHMG, you'll be 0.5 mi (0.8 km) from Playa del Carmen Main Beach and 5.6 mi (9 km) from Xcaret Eco Theme Park. Also, this hotel is 5 mi (8.1 km) from Xplor Theme Park. Fellow travellers say good things about the helpful staff and central location.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter


Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Gloves available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 28 rooms


  • Check-in time from 2:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cots (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas


  • No on-site parking


  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

What to do

  • Beach nearby


  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff


  • Terrace


  • Upper floors accessible by stairs only


  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Towels


  • Daily housekeeping
  • In-room safe

Fees & policies

Refundable deposits

  • Breakage deposit: USD 50 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.54 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Shaddai LHMG Playa del Carmen
Hotel Shaddai LHMG
Shaddai LHMG Playa del Carmen
Shaddai LHMG
Hotel Shaddai by LHMG Hotel
Hotel Shaddai by LHMG Playa del Carmen
Hotel Shaddai by LHMG Hotel Playa del Carmen

Frequently asked questions

Does Hotel Shaddai by LHMG offer free cancellation for a full refund?
Yes, Hotel Shaddai by LHMG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Shaddai by LHMG?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Shaddai by LHMG?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Shaddai by LHMG?
Sorry, there's no on-site parking at Hotel Shaddai by LHMG.
Is an airport shuttle service offered by Hotel Shaddai by LHMG?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Shaddai by LHMG?
You can check in from 2:00 PM - midnight. Check-out time is 11 AM. Contactless social distancing and check-out are available.
What is there to do at Hotel Shaddai by LHMG and nearby?
Recommended spots to visit include Quinta Avenida (8-min walk) and Playa del Carmen Main Beach (9-min walk), along with Playa del Carmen Maritime Terminal (9-min walk) and Mamitas Beach (1.1 mi).
Are there restaurants at or near Hotel Shaddai by LHMG?
Yes. Nearby restaurants include Carnitas Merchant (3-min walk), Asadero el Pollo (6-min walk) and El Pechugon (7-min walk).
What's the area around Hotel Shaddai by LHMG like?
Hotel Shaddai by LHMG is in Playa del Carmen Centro, a short 9-minute walk from Playa del Carmen Main Beach and 8 minutes' walk from Quinta Avenida. Travellers say that the area is central and good for shopping.







Staff & service




Property conditions & facilities




6/10 Good

I didnt like that there was only wifi in the lobby and not available in any of the rooms
robert, 2-night trip
Verified Expedia guest review

8/10 Very good

Jeffrey, 7-night trip
Verified Expedia guest review

4/10 Fair

They have black mold. I checked in and after a few minutes I realized that there’s a lot of black mold on the ceiling. I asked to be moved to another room, but there was still some black mold. I refused to stay because it’s dangerous for the health. Still waiting on my refund because this hotel doesn’t want to give you refunds knowing that the condition of the properties aren’t good.
Mariia, 2-night trip
Verified Expedia guest review

2/10 Poor

Ugly hotel
Hortencia, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Karen, 5-night trip
Verified guest review

8/10 Very good

Beware skimmer ? More tax ? Twice paying
All good room had ac and dehumidifier real big help with elderly, asthma people. But one negative, after show my receipt from internet prints ,full paid .lady reception ask pay 81 pesos tax more?? I did, no receipt just a smile?? but wonder is she skimmer ? Scams? Others didn't.
3-night trip
Verified guest review

10/10 Exceptional

good value,clean bedrooms
Juan Antonio, 7-night family trip
Verified Expedia guest review

6/10 Good

It was okay for the price I guess
1-night trip
Verified guest review

6/10 Good

Quiet and clean but the room was damp all through out my stay and there is a musty smell because of it. That's why they always leave the AC and fan on after they clean it.
Roel, 5-night trip
Verified Expedia guest review

4/10 Fair

This is NOT as represented AT ALL on your website. No large door window as seen here in picture. I had a small opaque window that opened to a block wall less than 1 foot away. If there were an emergency (like fire) I could have never escaped. Further, a tin cover on top of the wall and it was noisy when debris and/or rain fell. Floors not clean. Bath towel with holes, I could go on and on.
chris, 4-night trip
Verified Expedia guest review