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Sanctuary Apartments - Freshwater Place

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Interior detail
Indoor pool
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Overview of Sanctuary Apartments - Freshwater Place

Entire apartment

Sanctuary Apartments - Freshwater Place

3.5 star property
Comfortable apartment with kitchen, near Crown Casino and Entertainment Complex

7.4/10 Good

15 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Kitchen
Map
1 Freshwater Place, Southbank, VIC, 3006

Room options

About this area

What's nearby

  • In Southbank
  • Crown Casino and Entertainment Complex - 9 min walk
  • Melbourne Convention and Exhibition Centre - 5 min drive
  • Collins Street - 7 min drive
  • Rod Laver Arena - 2 min drive
  • Melbourne Central - 10 min drive
  • Queen Victoria Market - 11 min drive
  • AAMI Park - 9 min drive
  • Marvel Stadium - 8 min drive
  • Melbourne Cricket Ground - 9 min drive
  • University of Melbourne - 14 min drive

Getting around

  • Melbourne, VIC (MEB-Essendon) - 23 min drive
  • Melbourne Airport (MEL) - 26 min drive
  • Avalon Airport (AVV) - 40 min drive
  • Flinders Street Station - 9 min walk
  • Spotswood Station - 9 min drive
  • Southern Cross Station - 17 min walk
  • Flagstaff Station - 18 min walk
  • Melbourne Central Station - 20 min walk
  • Parliament Station - 24 min walk
  • Airport shuttle (surcharge)

Restaurants

  • The Meat and Wine Co. - 2 min walk
  • Belgian Beer Cafe - 2 min walk
  • Soprano's Restaurant & Pizzeria - 3 min walk
  • Aria Bar & Lounge - 4 min walk
  • Number 8 - 4 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Sanctuary Apartments - Freshwater Place

This apartment offers a great location, putting you within just a 10-minute walk of Crown Casino and Entertainment Complex. You can go for a morning swim at the indoor pool and visit the fitness center for a workout. The property features a kitchen, a washer/dryer, and a furnished balcony. The convenient parking and pool get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • There is no front desk at this property
  • Guests must contact the property for check-in information
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Property amenities

Pool/Spa

  • Indoor pool

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Kitchen

  • Refrigerator (full size)
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Electric kettle
  • Cookware/dishes/utensils

Bedrooms

  • 3 bedrooms
  • Bed sheets provided
  • Rollaway/extra beds: AUD 45.0 per day

Bathrooms

  • 2 bathrooms
  • Shower/tub combination
  • Hair dryer
  • Free toiletries
  • Towels provided

Living spaces

  • Dining room

Entertainment

  • 47-inch flat-screen TV
  • DVD player

Outdoor areas

  • Furnished balcony

Laundry

  • Washer/dryer

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible parking

Services and conveniences

  • Iron/ironing board (on request)
  • No housekeeping

Things to do

  • Fitness center

Safety features

  • Smoke detector

General

  • 3 rooms

Fees & policies

Refundable deposits

  • Deposit: AUD 500.00

Optional extras

  • Airport shuttle service is offered for an extra charge of AUD 25 per person (one way)

Children & extra beds

  • Rollaway beds are available for AUD 45.0 per day
  • Airport shuttle for children between the ages of 7 and 17 costs AUD 15.00 (one-way)

Pool, spa, & gym (if applicable)

  • Pool access available from 6 AM to 10 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-in and contactless check-out are available.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards.

Also known as

Sanctuary Apartments Freshwater Place Apartment Southbank
Sanctuary Apartments Freshwater Place Apartment
Sanctuary Apartments Freshwater Place Southbank
Sanctuary Apartments Freshwater Place
ctuary s Freshwater bank
Sanctuary Apartments Freshwater Place
Sanctuary Apartments - Freshwater Place Apartment
Sanctuary Apartments - Freshwater Place Southbank
Sanctuary Apartments - Freshwater Place Apartment Southbank

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Sanctuary Apartments - Freshwater Place?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Is there a pool at this apartment?
Yes, there's an indoor pool. Guests have pool access from 6 AM to 10 PM.
Are pets allowed at this apartment?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at this apartment?
Yes, there's free self parking.
Is airport shuttle service offered by this apartment?
Yes, an airport shuttle is available. The charge is AUD 25 per person one way.
What are the check-in and check-out times at this apartment?
You can check in from 3 PM - midnight. Check-out time is 10 AM. Contactless check-in and check-out are available.
What is there to do at Sanctuary Apartments - Freshwater Place and nearby?
Sanctuary Apartments - Freshwater Place has an indoor pool and a fitness center.
Are there restaurants at or near this apartment?
Yes. Nearby restaurants include Soprano's Restaurant & Pizzeria (3-min walk), Aria Bar & Lounge (4-min walk), and Number 8 (4-min walk).
Does Sanctuary Apartments - Freshwater Place have a kitchen or kitchenette?
Yes, there is a kitchen which also includes cookware, a refrigerator, and a microwave.
Does Sanctuary Apartments - Freshwater Place have any outdoor private spaces?
Yes, each apartment features a furnished balcony.
What's the area around Sanctuary Apartments - Freshwater Place like?
Sanctuary Apartments - Freshwater Place is a short 9-minute walk from Flinders Street Station and 9 minutes' walk from Crown Casino and Entertainment Complex. Travelers recommend the apartment for its central location.

Reviews

7.4

Good

7.3/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Fair

I'm very disappointed in my stay due to be given the wrong room not to mention I booked 12 months ago and was using the room for my photos for my wedding and I was explained I would have a penthouse apartment with 2 King beds and 2 bunk beds. I was unable to access pool facilities even after submitting the paper work and the person who delivered our keys could hardly speak a word of English
Rebecca, 3-night family trip
Verified Expedia guest review

4/10 Fair

The apartment was well designed and in a great location (loud buskers was an issue on 2 nights but that's the city) and we loved the pool land ability to easily explore the city. However, the condition of the apartment was our first issue -not vacuumed, sticky floor tiles, lots of marks and damage to walls, dishwasher would not finish a cycle (5 hours and counting), microwave not working, limited cleaning products and fridge was frosted over. They cleaners came back to vacuum and clean tiles after i called which was good but imposed on our experience. Secondly, communication was very poor. I struggled to get in contact with anyone as main number rang outand any contact was via hidden numbers so couldn't reply. Only when I complained strongly via email did I get a call back. Then I wanted an extension for another night and it took multiple phone calls, emails and 2 days to conform if it was possible. We enjoyed our stay but the experience was tarnished by the really poor customer experience and condition of the apartment.
2-night family trip
Verified Lastminute guest review

6/10 Good

RICHARD, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

great weekend overall, little improvements needed
Great location, walking distance to amazing cafes and restaurants, loads of things to keep busy. breath taking views. over all clean and well finished. no locks on any doors. communication needs more work - unable to contact landline number on multiple occasions plus unanswered emails prior to checkin. the two extra beds had broken slats which made it very uncomfortable to sleep, guests had to put the mattress directly onto the floor. Pool/gym/sauna were inaccessible until after you did an induction.. which is only scheduled after 8pm which meant we were only able to use the facilities 1 out of the 2 days.
Ashok, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great location, very central to CDB and inner suburbs. Easy access to public transport. The apartment was huge with fantastic views
1-night business trip
Verified Wotif guest review

10/10 Exceptional

This property is in a fantastic location and has a great view across Port Phillip Bay. The property is in generally good condition: several light bulbs were out, and some stains on the furniture and carpet.
4-night family trip
Verified Expedia guest review

8/10 Very Good

Check In Difficulties
We enjoyed it apart from the check in restrictions
Rodney, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

Melbourne 5 day stay
Great area, great apartment. Needs some refurbishment - marks on walls, Washing machine handle, bedding. Overall a good experience but could have been better
Anthony, 5-night business trip
Verified Hotels.com guest review

6/10 Good

Apartment needs some care, broken doors in kitchen, broken toilet no flushing, stained carpets and overall needing a refresh. Location great.
Dane, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

2-night trip
Verified Wotif guest review